Infegy Atlas

Pros: Very powerful tool. Ability to set real time dashboard monitoring is huge plus.

Cons: When examining the results of my query pull I would often find multiple items dealing with the same lack of relevancy that I would then press the button to exclude from the results, but it would only exclude that individual item, not the rest of them that are 99% similar.

Pros: Great platform, easy to use and included many different social media sources

Cons: The post volume data sometimes had to be estimated which made it a little difficult to follow

Pros: The comparison tools that allow me to look between different searches

Cons: Can be difficult to get exactly the right search that I want

Pros: The ability to snapshot multiple different queries at once and look at them individually and separately.

Cons: I wish I could mass change sentiment around a single word and look at different timeframes without having to open a new tab.

Pros: The usability. I think it's very easy to use and understand.

Cons: it has not an AI system to answer queries easier.

Pros: The support staff is always great and ready to help.

Cons: Even if I filter out reposts, it often still includes them in my query causing the same post to appear again and again.

Pros: The platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making data-driven decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups helps a bunch as well.

Cons: The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users.

Pros: The platform is very intuitive and easy to navigate once you have some training under your belt. There is an absolute wealth of information that you can gather, and the dashboarding options are extremely customizable to your needs. Above all, the customer support is unmatched!

Cons: If you're unfamiliar with writing boolean phrases, I could see it taking some time to implement the tool. The sentiment analysis overall is great, but sometimes find it categorizing positive vs. negative incorrectly. This can easily be adjusted manually in the backend based on your needs.

Pros: - innovative and unique - very up to date on current MR space by integrating a lot of digital and social media voices

Cons: - some features can be more intuitive, but overall still easy to operate

Pros: Social monitoring is sold as well as sentiment / passion analysis. Contains all the necessary components for social listening as well as providing useful information on audiences.

Cons: Sampling is sometimes confusing to explain to people.

Pros: I like how user-friendly it is. My favorite part is the preset queries for larger names and entities. It makes building queries 10x faster.

Cons: The impressions aren't calculated the same way as they are in our other social listening platforms so our team has gotten away from reporting impressions from Infegy.

Pros: Infegy Atlas excels in delivering deep, actionable insights with its powerful analytics and diverse data sources. Its advanced sentiment analysis helps in understanding market trends and consumer behavior effectively.

Cons: Infegy Atlas has a complex interface and steep learning curve, making it daunting for new users. The overwhelming amount of data and features can lead to analysis paralysis, hindering quick decision-making.

Pros: The user interface and the visualization of the data and results.

Cons: Sometimes even after putting everything right, the preview doesn't work.

Pros: The visual aids of the research you can collect.

Cons: Differences between work spaces - knowing which builder mode to use.

Pros: What I liked most was how visually appealing the data it provided was, as well as the word clouds and eye catching icons/graphics.

Cons: I found it hard to learn how to write my own queries even after receiving staff report, but this could very well be a personal issue of mine, and I am sure it takes a lot of practice to be able to write queries that yield the results you want!

Pros: I primarily use Infamy for social listening and research, and the data it gives is incredible! It's like a very refined google search. I have also loved my success lead [sensitive content hidden]! She has been more than helpful and has really helped me improve my writing skills in short amount of time.

Cons: It took me a while to get query writing down, and it is still a work in progress because there are a lot ways to write with the NEAR/2+ features; Infegy does provide a lot of articles to help, it is a little time consuming to reread everything.

Pros: - Easy to use overall - Several tabs that provide a variety of meaningful insights; I believe this is the major strength of Infegy Atlas - in a simple way, researchers are able to gather diverse and meaningful insights.

Cons: - Sentiment was often incorrectly categorized (ex. categorized as negative even though the post is positive) which led to skewed data/incorrect peaks on sentiment tab

Pros: Infegy Atlas impresses with its swift delivery of insightful visuals and its comprehensive query builder that allows for an expansive search across various topics. I particularly value the Boolean query functionality, which provides a nuanced approach—making it possible to refine searches in a more custom way.

Cons: Some of the analysis information is overwhelming if you aren't entirely familiar with the platform. While Infegy Atlas is robust in its analytics offerings, the wealth of data and complexity of some analysis features can initially be daunting for new users.

Pros: It's great to hear that Infegy is user-friendly, and having a supportive team adds to the positive experience. This tool enables us to offer clients a thorough perspective of the social ecosystem, tailored to their specific industry or topic of interest.

Cons: Occasionally, the word clouds generated from sampling or scanning posts and mentions in response to your query may lack accuracy or clarity upon closer examination.

Pros: Infegy Atlas make social listening easy and customizable no matter what your goals.

Cons: Export Post Limit: Would love to see export options available higher than 10k to eliminate the need for multiple exports of the same timeframes.

Pros: Infegy makes it easy to understand online conversation by providing top topics, rising topics, and showing how key words are connected across the conversation. I like the ability to exclude branded materials and look only at the consumer voice. And I like the ability to view multiple topics next to one another for easy comparison.

Cons: I would like the ability to more readily learn about topics trending on social media. It would be great if Infegy could be a leader in pointing us to trending topics. We would also like to have more visibility into TikTok.

Pros: I use Infegy Atlas to highlight clear associations between topics I'm researching. It really helps bring to life what the consumer thinks about that topic, and the wordclouds are particularly popular with clients! The interface is very simple to use.

Cons: I haven't explored all of its features properly yet!