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Pros: I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use. We have had no issues

Cons: I have not had any issues with quo to where there would be something that I do not like about it. It has been great

Pros: Feature rich, does everything we need, has an API, allows us to have multiple lines. We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was.

Cons: The Webhook API is very limited and doesn't give us access to messages. The contact API is still pretty rough and has issues. AI responder is overpriced, no API to use our own AI token based API. Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system.

Pros: Smart and makes collaboration as a team easy and streamlined. Did everything we were looking for and more.

Cons: Does not integrate well with Jobber yet, wish there was a better getting started guide to learn about all the features

Pros: Easy to use, has a great feature set for the price point. It has been incredibly valuable in setting up a professional business phone service for a very small business.

Cons: Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem. There isn't great personalized customer service, however it is user-friendly and they have excellent online resources so I haven't missed it.

Pros: The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature.

Cons: They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line.

Pros: The price is what attracted me. The ease of sending messages was good while it worked.

Cons: Customer service is non existent as well.

Pros: It works very well and can be configured in many different ways. This software also records the call and sends text messages. You can setup a time when you want the system to start so you can be covered when unable to get to the phone.

Cons: Some areas takes some research to get right.

Pros: Initially looked very promising but... not all that glitters is gold

Cons: Unable to use the outbound messaging to to lack of support availability - wasted tons of time trying to reach them and getting help

Pros: I work remote in a different country to my client, which is where I need to make most calls. Connection is great and I’m able to hear the other person on the line very clear.

Cons: Maybe more discount packages if you’re a long term user

Pros: The idea of not having a handheld phone and answering calls from home.

Cons: Runs on internet so if your internet goes down, you can’t receive or make calls. Also, some employees would rather have a handheld phone but it’s not an option. Only a headset.

Pros: They have all the right features, in a decent UI

Cons: Core features don't work. They have a bug in their call routing that kept calls from coming to my team until I figured out a way to work around it. There is a bug "upstream at a carrier" that is preventing us from sending sms/mms from our core phone number. They failed to mention this prior to us porting our number into their system. Now we're stuck, but it's been weeks with no movement.

Pros: This is my daily use business phone. I use OpenPhone to call and text my prospects and clients and this is a very helpful solution that I found on the Internet because when it comes to features there's no other software provided at this price. Their support is too fast like lightning speed, and they respond too quickly whenever you have a problem. OpenPhone gives you everything you need to start a business from scratch like calls, text messages, sending voicemails, voicemail transcriptions, call forwarding, round-robin and you can also add new numbers. Incredible app!

Cons: There's nothing to dislike about OpenPhone but it would be very helpful for sales if they provide a power dialer. This will save a lot of time, no doubt. But still, I love this app.

Pros: OpenPhone revolutionized communication, especially remotely. It's ease of connection and its use of texting features, has helped me a lot

Cons: The recent change of charging extra for texts and the increase in subscription are just a few factors that went against it.

Pros: I love many things - it works wonderfully, hardly ever a glitch! Customer service is great. Love that I can see texts, phone calls and voice mails from customers all in one spot!Anyone on my team can log into open phone from their device and make a call/respond to the customer from the app.

Cons: There is only one con. Once in a while, I run into a glitch where I want to enter this number into documents, but the phone number is not recognized as real phone number, so I have to put my personal number....so it's great as the forward facing phone number for customers for my business, but I have to use my personal number for certain administrative accounts.

Pros: The interface of both the PC and mobile version are very smooth and user friendly.

Cons: Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update.

Pros: I did not use this product because I could not get it to work.

Cons: There is no telephone customer support. You can only have customer support by email which takes 24-48 hours for a reply. After not getting responses to my requests for help, I found out there were no refunds.

Pros: Easy when you are getting the subscription

Cons: They show the customer support number but when you call they say "we don't offer phone live support". Then I emailed for support and they are saying "we are on a much-needed break, contact us after Jan 3rd". And here I have a critical issue where I am not getting calls which is impacting me severely.

Pros: OpenPhone is one piece of my business toolkit that I simply cannot be without. I own and manage two small businesses and was finding giving out my personal number unmanageable as I didn't know who was calling me and for what purpose. Having a dedicated local number that I can tie to my business in google maps, facebook, and my websites was a huge piece of my business toolkit. Openphone has been amazing.

Cons: There have been a few service outages in the time I have been a customer, but the openphone team has been responsive about action taken, and have communicated well though it all. All have been resolved in a timely fashion.

Pros: The system worked fine once the number is ported, which took about two weeks. Lucky I didn’t need a phone right away. Receiving and making call functions worked as long as you have internet connection

Cons: The time to get set up and more the time to get my number ported to a cellular service provider when I needed it. About three weeks to get the number released, two weeks after the requirement for a phone for work was needed. They say they will reply within 48 hours, but is more like 48 to 60 hours...sometime in the second day after my inquiry. No urgency or proficiency in getting the routine administrative process of porting the number to another provider. They would rather you don’t have phone access let a paying customer leave when their service is no longer required. They promise to get the job done, but it will be a long wait, if it happens at all.

Pros: I like that I can create text templates, schedule texts, call from my browser, mobile app, or desktop app. I also like that I can connect to my CRM.

Cons: It has had one major down time but was resolved very quickly

Pros: I don't have that many pros during my time using OpenPhone. I can say that their customer service was always there to help even though there was not a lot of solutions that could be applied

Cons: Their mobile app constantly failed, we had more call drops than we've ever had before, and every time we called in trying to get something fixed they tried charging us each and every time

Pros: Generally easy to use, accessible from mobile phone, and supports both voice and text.

Cons: Recordings can be difficult to locate / download / play back.

Pros: OpenPhone is very easy to use and has nice features like setting up your caller ID so that the person you're calling can see the name you entered. It can record calls clearly without any distortion/noise. All calls are clear.

Cons: I wish that I could use OpenPhone on my desktop (I use a chromebook). If a call is coming in, I wouldn't have to switch to a different tab.