Convoso

Pros: Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments.

Cons: Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out.

Pros: Conveso has been a reliable outbound dialer for our team. It offers strong predictive dialing, useful reporting tools, and straightforward campaign management. The system supports high call volume well and helps maximize agent productivity. Overall, a solid platform for telemarketing and outbound sales operations.

Cons: The biggest downside is the learning curve and backend complexity. Some features aren’t as intuitive as they could be, and certain changes require support intervention rather than being fully self-serve.

Pros: I love that you can use it to run all of the reports to help manage how all of the users are doing in different areas.

Cons: Some of the reports have small glitches in them, so you have to play around with the settings to make sure they are accurate.

Pros: Convoso’s predictive dialing and lead management capabilities are top-tier. What I like most is the level of customization available for campaigns—you can really fine-tune your outreach to maximize contact rates. The reporting is extremely granular, which allows us to identify exactly where our bottlenecks are in real-time

Cons: Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.

Pros: Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns.

Cons: It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly.

Pros: The best thing about Convoso is how much it speeds up your workflow. If you have a lot of leads to call, this thing is like a rocket ship. It cuts out the dead air and keeps agents talking. I also love the caller ID protection features; it helps keep your numbers from being flagged as "Spam," which is a total lifesaver for getting people to actually pick up the phone.

Cons: As with any high-powered system, there’s a lot to take in at first. While the basic interface is pretty intuitive for daily tasks, the platform is packed with so many advanced features that it can be a bit overwhelming for new users.

Pros: It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style.

Cons: Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how.

Pros: Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams

Cons: Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful.

Pros: they way they help to solve any problem I have always make sure they get everything you need to be successful.

Cons: Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend.

Pros: I really like how simple it is to pull up past calls. The call logs section is easy to navigate, and it’s helped me stay on top of my progress.

Cons: It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.

Pros: The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate

Cons: The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate.

Pros: User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past.

Cons: Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning.

Pros: Ease of use and managing call recordings. For the most part it is simple for agents to use and navigate and admin is able to monitor seamlessly.

Cons: Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.

Pros: The interface is very user friendly. My connection and internet is fast and secure helping me to sign up more clients in a timely manner.

Cons: Locks up on me a couple of times and need to be kicked out by a manager and then log back in. I have not ever needed to call customer service

Pros: User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers.

Cons: Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top.

Pros: I highly recommend this dialer for OTF sales calls. the site is very efficient and offers lots of editing and personalization tools.

Cons: At this time, I don't have any bad things to say about convoso. My experience with them so far has been exceptional

Pros: The UI is easy to navigate and not complex. The support team is very helpful and resolves issues on time.

Cons: Some advanced features take time to understand at first but nothing such complex. We can understand convoso very easily

Pros: I like the fact that It has all the basic and advanced tools a call center doing inbound and outbound services would need, also the customer service and support team are very accessible

Cons: Because Convoso's servers are far from Egypt the lowest ping to the domain is 200ms for our agents. also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers

Pros: the ease of access with user friendly interface makes convoso very efficient for everyday operations.

Cons: requires stronger and stable internet connection to function optimally. System responsiveness and call quality maybe affected by weak internet connection.

Pros: its very easy to use and very easy to learn its easy to work with it has a great way of doing things easy.

Cons: their dont seem to be nothing much wrong with convoso but it does be slow with calls some times but not all the time

Pros: How I can listen to the agents through the admin and the color scheme is very good Made it easy to use.

Cons: Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately

Pros: What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use.

Cons: The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in.

Pros: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory

Cons: $90

Pros: the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team

Cons: the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help