Vonage Business Communications

Pros: We love that we can assign the phone number for an individual and have them set up right for the start of their employment. We also appreciate the call quality and the mobile app as it makes everything far more efficient.

Cons: It took us a while to figure out the setup of each individual number but once we learned the process it became like second nature in getting them setup!

Pros: The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently.

Cons: There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support.

Pros: I like that I can use the app on my computer or on my cell phone

Cons: I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts

Pros: The user interface is very nice, and the messaging system it has helps a lot with text messages. As a softphone for an offshore rep, this would be one of my go-to options. As a sales manager, I was able to look up my call recordings and the reps I trained to review their calls.

Cons: I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for me.

Pros: I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call.

Cons: The calls drop often and when that happens the app glitches.

Pros: easy to use, the app is great, can always hear our patients

Cons: anytime we want an additional service there is another cost

Pros: I like the voicemail features and capabilities to login and use on any device! I also like the ability to pay by bank with account and routing option. It’s easy to change bank accounts if need be without the hassle of plaid and micros.

Cons: Pricing is a little steep and sometimes calls aren’t known about until you have a voicemail email alert.

Pros: It's good for voice calls and it's convenient for being on your phone and computer.

Cons: Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer.

Pros: The fact that I can call or texted from the app

Cons: The sms feature has been down for months, having to jump back and forth between apps to call or text

Pros: Very easy to navigate and has an app that I can get on my smart devices.

Cons: Very Friendly user to manage sms and reply to them.

Pros: Has good features like call recording and sms (when it's not losing your messages into the void)

Cons: Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic

Pros: Vonage was good for communication outside of the office with one main inbox

Cons: It took a while to connect calls and was also very spotty with coverage

Pros: It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Cons: Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Pros: While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Cons: The set up was tricky, but I am no phone analytics expert.

Pros: I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Cons: Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Pros: Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Cons: I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.

Pros: The price wasn't unreasonalble for the services we needed.

Cons: Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

Pros: it had a nice layout in the application

Cons: everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

Pros: Our call quality was always crystal clear and never dropped or missed a call.

Cons: We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

Pros: The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Cons: Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Pros: Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.

Cons: As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.

Pros: You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Cons: It can be a bit complex to understand how to connect evrything to get the call flow in order.

Pros: Vonage hat nichts besonderes, die Plattform ist aber optisch okay.

Cons: Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz.