B2B Wave

Pros: Simple, fast support. Got my site up in a few days and it just works. Easy QB integration, and have nice structure.

Cons: As of now, it is great, but it feels like there's features to be added as I get more into the system.

Pros: The way agents can log-in as customers and place orders. Thy can also pull off their own reports.

Cons: Basic UI - fine for agents but not customers.

Pros: $89

Cons: No cons as such. In general when we ask for certain updates or provide feedback on things that are missing that would help us they are receptive to finding a solution. The main thing we are missing is the option of generating delivery notes. This is something we have fedback a few times and I would like to see this built quicker but they are actively open to looking into this and I do hope something they will implement soon.

Pros: It is such a great platform so easy to use. Website looks amazing. I like how we can set customer pricing add data sheets lots of photos.

Cons: It does not work with MYOB. Understand it may be out of B2B Waves control. But it would be the icing on the cake for us.

Pros: The learning curve of the platform is very low, allowing our company to get up to speed quickly and start selling products to our customers. Wave has been very open to making changes to their platform. I appreciate the person who helped onboard me ([sensitive content hidden]) and his willingness to listen and implement the changes we need to be as successful as possible using the platform. Additionally, Wave has made these changes at little to no cost. The cost of the system is very reasonable compared to competitors. Although we haven't used the API yet, it's great to know that the system has an open API, which will allow us to connect with various other systems in the future.

Cons: We would like more options for creating pages and customizing the overall look and feel of the site. While we can edit the HTML, it’s more limited compared to other systems like Shopify. That said, since we're using the system for B2B sales and not B2C, the need for extensive customization is low and not a critical factor for a B2B platform. It would also be great to see more information displayed on the dashboard.

Pros: This platform is super fast and easy to use.

Cons: Some fine tuning still to be done and in progress.

Pros: Their ability to provide a flexible and effective platform for managing customers and orders with outstanding support and custom features for our specific business needs.

Cons: Nothing - great product with tremendous customer support

Pros: Very simple to work with, clear instructions and good guidance from support.

Cons: Nothing of note, so far any queries I have had were dealt with quickly.

Pros: Customer ordering more accurate and faster. Ease of use. Customer knows when products are out of stock. Orders can be saved for later and completed another day. Notification of products back in stock. Good support when I required help to change some things. Customer feedback has been really good. This is an example:- "The B2B site is as good as, if not better than the majority of B2B portals that we use & will probably get me round to taking in some new lines that I’ve meant to get round to for a while" We were manually inputting order data onto QuickBooks invoices prior to Using B2BWave and Quickbooks integration this removes 90% plus of the data inputting we were doing. Saving time and managing to fulfil more orders in the day.

Cons: Only negative we had from a customer point of view would be “quick order” as it’s still slower than uploading a system generated CSV or Excel file. Some B2B site offer the option of uploading (correctly formatted granted) & accepting an order by CSV to avoid the manual input. Although admin can do this on behalf of customers- is it a possibility for customers to do this in the future? No real back order system, we have to manually remove a backorder product and then do another order for the customer and then use the status to put on hold or in our case we use it for pre-orders and status changes to awaiting pre-order delivery. it would be helpful if back orders get put into a back order system.

Pros: The website was very easy to set up and use. It was also very responsive, robust, and secure. You can easily add product options with various price breaks etc It is a great product for new start-ups, without the need to be too tech minded.

Cons: We needed the product to be integrated with Sage 50 with the inventory date received displayed for out-of-stock items, and when next due plus other features such as managing pricing in sage and up loaded to the website automatically.

Pros: It is incredible easy to use for non tech people.

Cons: Everything has worked exactly like it is suppose to. No cons.

Pros: B2B wave has streamlined the order entry process for our customers via customizable portals, integrated to our manufacturing/inventory system and has been easy to use and maintain.

Cons: We really don’t have any issues with B2B wave. Its very configurable and all hurdles were dealt with in implementation.

Pros: Simplicity - easy to set up and easy to train on

Cons: A few areas where there is a lack of functionality, but support does work on these.

Pros: An affordable option for a small, growing business who's not ready for Shopify Plus. Extremely user friendly, and customer service has been 100% supportive. The best option to separate out your D2C & B2B sales channels while keeping products & inventory synced on both ends.

Cons: No video education for individual topics. The "help" button usually can answer anything, but sometimes would prefer video tutorials on the overall site function & specific categories.

Pros: Great Sales Rep app for easy order creation, option to generate PDF Catalogs for customers, Customer service that worked with us on custom integration with QuickBooks Desktop

Cons: Sales Rep doesn't allow to edit orders, admin invoice portal doesn't go by box qty multiples.

Pros: The versatility of the platform to work with our products; that we could set different group (or privacy groups) to allow different pricing, products, customers, which is important given the different tiers we have.

Cons: Some implementations take time, but the B2B team is very open to exploring useful feature sets.

Pros: Customer support is very important for us

Cons: For the site to more user-friendly and also have a custom App

Pros: Easy to use, customers love it, very friendly and capable customer service.

Cons: Could be more visually appealing---I still feel I need to have a geared-to-consumer website in addition to the B2B Wave site because I don't think it's as visually enticing as other platforms.

Pros: I'm relatively new to B2B Wave but so far my experience has been exceptional! The software itself is phenomenal and the support is prompt, helpful, and customized! I highly recommend them!

Cons: I would love to see an added feature where inventory counts can take into account what is on purchase orders in Quickbooks Online so I can sell against those numbers.

Pros: Great customer service. They're fast and responsive. Software has the basic features and more right out of the box.

Cons: Admin functions could be streamlined a bit more to make things more intuitive.

Pros: Easy to use for us and our customersEasy new products integration

Cons: Nothing, all good, working like a charm.

Pros: Simple but effective easy to set up and implement. Although using API & integrations can add a layer of complexity I like how B2B has made its platform part of a modular solution to business management. In the past, we have tried to use one central system to handle stock, Trade, retail, admin, order management and all the rest of the business process but have found that these systems rarely work as intended. and you are left short when they fail. B2b wave slots in and with other low-cost platforms to allow you to switch out any part of the process if you find a better product or need to expand due to growth

Cons: Updating order details and editing orders can be a manual and slow-going process without using ship station. The veeqo integration may solve this but improving the Excel order importer to update order info and QTY's etc would be a good way of updating order details on mass.

Pros: Product support is top notch. We have also been able to scale our sales three fold by implementing this solution and maintaining it on a daily basis. Was an easy implementation and has served us well in all areas we have needed, customer management, order management, integrations with ShipStation and QBO are a huge plus as well as ability to link merchant processor and freight shipping partner.

Cons: Wish there was a portal for marketing materials as well as an easy way to process returns. In an ideal world there would be a more robust discount configuration for products as well as a bulk add option for quotes when creating those in the field.