ManageEngine Endpoint Central MSP

Pros: the use of the remote troubleshoting tool, it is easy to use, and it help use to have a faster helpdesk than others tools

Cons: The way the settings are arranged is a bit messy; it needs to be more organized in terms of where each setting should go.

Pros: ManageEngine Endpoint Central MSP is very easy to use and straightforward to set up, even for teams that may not have a lot of time to dedicate to deployment. The interface is intuitive, and its remote access capabilities work seamlessly, allowing technicians to quickly and reliably assist users. The platform’s patch management and software deployment features are among its strongest advantages—both are automated, efficient, and help significantly reduce manual workload. These capabilities make it an excellent tool for maintaining a secure, well‑managed environment across multiple endpoints. Overall, its combination of usability and powerful automation features makes it a great fit for MSPs and IT departments.

Cons: Support could be improved. While the product itself is strong, responses to support tickets could be faster and provide clearer guidance.

Pros: Excellent multi-tenant management, making it easy to manage multiple customer environments from a single console. Strong patch management for both operating systems and third-party applications, which helps maintain security and compliance. Remote troubleshooting tools are reliable and make it easy to support users quickly. Automation and policy-based management reduce manual work and help standardize configurations across clients. Software deployment and inventory management features provide good visibility and control over managed endpoints.

Cons: The user interface can feel a bit complex at first, especially for new administrators. Some advanced configurations and reports require time to learn due to the large number of available options. Initial setup and policy configuration can take some time to fully optimize for MSP workflows.

Pros: Layered update policies provide flexibility and control. Broad third-party patching support streamlines security operations. Centralized dashboard offers clear visibility into patch compliance.

Cons: Initial setup may require some time to fully optimize policies. UI could benefit from a bit more polish in certain areas.

Pros: What we loved about ManageEngine Endpoint Central MSP is the ease of use and deployment. In less than 20 minutes we had everything running.

Cons: Sometimes we faced latency issues, due to server locations not being available in Africa. But besides that the experience was always smooth.

Pros: I have used on premise and cloud version and it is very good solution for control and monitorice your company and customers.

Cons: You pay for users, for extra functioanlity, for multilanguage. I would like to learning portal and more integration with a different ManageEngine applications.

Pros: Patch management that works. Reliable, flexible scheduling, and solid reporting. Built-in compliance reports aligned with CIS Controls help justify decisions to leadership. Easy-to-use asset inventory with exportable, filtered reports for hardware and software. Complete vulnerability management, with CVE correlation and direct remediation actions. Replaces multiple tools by centralizing patching, inventory, scripting, compliance, and more.

Cons: The platform is very extensive, which means a real learning curve. It’s not plug-and-play for junior techs. The interface feels dated in some areas, and reporting dashboards require manual setup.

Pros: The support is just amazing. When ever we have questions the support is very helpfull Most things get solved withing the hour via chat

Cons: Missing the next gen anti virus, for a complete solution not being nessesary to look for other platforms - this should be high priority

Pros: Ability to remote onto user devices is really helpful as the end user can be helped by the service desk user

Cons: Workflows could be quicker Agent deployed could be better overall

Pros: Comprehensive device management, strong automated patching features and a centralised dashboard, good integration features with other ManageEngine core products such as Service Desk Plus MSP.

Cons: Some limitations for smaller customers, sometimes errors encountered aren't clear but support always helpful.

Pros: The best product to manage Microsoft updates and third-party applications

Cons: nothing to say. I would like to have monthly billing ...

Pros: Quick and easy management, simple onboarding and efficient management. PowerShell and EventViewer access without remoting into the machines.

Cons: MSP Version doesn't support deploying configurations to multiple customers at the same time. Update schedules need to be created on a customer to customer basis

Pros: Easy to learn and use, manage engine is a powerful tool that provides a wide range of everyday solutions. And there's plenty of documentation for all kinds of tasks.

Cons: Small bugs can sometimes be a handicap, but the support team is very responsive.

Pros: The Cloud Endpoint is perfect. Remote support for my clients has saved me money and time.

Cons: None so far. Still trying to learn the patches and vulnerabilities

Pros: The ease of deployment and the broad feature set make Endpoint Central MSP a powerful tool for managing multiple clients efficiently.

Cons: The cloud versions still lack a few features compared to the on-prem version, but improvements are continuously being made.

Pros: The possibility to manage different customers in the same UI. You get best practices on how to for example configure patching so it is easy to figure out a good way of providing a secure environment for our customers.

Cons: The agent still seems a bit unstable. The client connection often goes red as soon as I try to connect to client. Still want a easy way too switch Agent between customers from the UI instead of the need to uninstall and reinstall the Agent.

Pros: Easy to use, powerful tool to manage all endpoints of our customers

Cons: The price is too high to manage all endpoint for our customers

Pros: In ManageEngine, browser security is excellent.

Cons: The issue I faced was that the URL was not restricted to private browsing mode.

Pros: Managing multiple endpoints of various customer under a single pane is really good and time saving.

Cons: We haven't noticed anything as of now. Maybe the DC-DR architect setup for MSP seems to be little complicated but i wouldn't call it a bad experience.

Pros: ManageEngine does an excellent job of grabbing detailed information from endpoints from maintenance to capturing every single detail efficiently.

Cons: ManageEngine Endpoint Central MSP is a great tool, but I recommend using the cloud-hosted version instead of the on-premises setup for better scalability, easier management, and reduced maintenance overhead.

Pros: I find the management of individual customers on the MSP platform very well done

Cons: nothing. every thing is perfect. This plattform is the best that i know.

Pros: Fast and efficient support and solutions.

Cons: Nothing, maybe just keep developing software.

Pros: The central hub of management is the best part. I dont have to jump around to various different servers and software pieces to achieve what I can achieve in one place. Love the dashboards and simplicity of being able to visually see what I'm looking for without having to investigate every time.

Cons: The cloud version has its benefits but not sure if they out weigh the benefits of the on-prem solution. Seems like the cloud version doesn't offer as much.