Rating
4.8
358 reviews
Starting price
$49
Per User
Categories
8
Founded
2016
Employees
140
Funding
30M
Private Equity
Smokeball helps small legal teams manage daily workflows by centralizing case files, automating documents, and tracking tasks. It stands out for its Outlook-based interface and Autotime feature. Some users report billing friction and slow file handling. Recent updates include split billing and matter-level permission controls.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
6,768
Organic visits / mo
8,553
SEMrush reports no paid spend for this domain, but Google confirms 65 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
65
as Smokeball Inc.
Active now
35
last 14 days
Advertising since
Apr 2024
2+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as Smokeball - Legal Software - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Legal Practice Management & Billing Software advertisers - the validated angles to copy. See the niche →
(358 reviews)
The law firm I work at just recently switched to Smokeball, and the changeover has been as smooth as we could have hoped for. Between our onboarding specialist, and the number of other staff and trainers and resources that are available, there was always someone available to help in whatever area we needed assistance with. Whether it was the migration of our data and documents, assistance with setting up new forms and work procedures, help with the new intake system, or trainings regarding Smokeball billing and time entries, there was someone who was knowledgeable and reliable to assist us every step of the way. We are close to finishing our third month using Smokeball, and all of the staff are comfortable working with all of the main Smokeball features, or have someone to reach out to or resources to guide them when questions arise. We are all extremely pleased with our transition to Smokeball!
Sean L. · Office Manager · Law Practice · April 27, 2026
If I had know before what I know now, I would have chosen something else. I spend a lot of time emailing support to try to accomplish what I need to do.
Pros: The billing seems to work once you get the hang of it, but there area lot of steps involved to avoid missing something.
Cons: 1. No time-stamp on phone messages. 2. No way to add reminders in Tasks in the Boost version. So you have to enter your own reminders as events on the calendar. So inefficient. 3. It does not automatically re-bill clients for unpaid invoices. If no work has been done in a billing cycle, but there is an outstanding balance, no new bill is sent out. You have to micro-manage the unpaid accounts. 4. It had a feature that allows you to input discovery deadlines, but the deadlines do no show up anywhere. You still have to add the deadline to tasks.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Family Law | 1 | 7 | - |
| Bankruptcy | 1 | 10 |
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Ann C. · Attorney · Law Practice · April 10, 2026
Pros: Trauma Lawyers has loved using Smokeball! We are a Plaintiff's Personal Injury firm with a very busy team. Smokeball has helped keep our communication on the same page, generate templates that ease time, and keep workflows consistent so that nothing falls through the cracks on our cases. Overall, Smokeball has helped us show up stronger for our clients!
Cons: Archie is still in the beginning stages of intelligence and has not fulfilled our needs as we would have hoped.
Alita I. · Paralegal · Law Practice · March 20, 2026
I'd give it 8/10. The bhack room support provided by [sensitive content hidden] is 2nd to none. She's a 12/10 - which gives Smokeball a final 10/10
Pros: How fast it was to implement. Very intuitive. Archie is good value but hallucinates which is a problem with all large language models of this type.
Cons: I felt the after hours support was missing.. Lawyers work everyday of the week, even if they dont want to. 24/7 Support is necessary.
Douglas A. · Principal, Director and CEO · Law Practice · March 11, 2026
The transition was very good and it's so much of an improvement over Clio. The team at Smokeball is very good at what they do. Smokeball as a case management system is the future of case management.
Pros: It's designed for efficiency. Every process for attorneys is designed for hyper efficiency. My favorite feature is the AI tracking of my time spent processing emails in Outlook.
Cons: The accounting features aren't as good as what we had with Clio. The accounting features don't stack up against all of the thoughtful process designed for case management. It would be nice to have more options to enter future court dates within a matter.
Joseph T. · Managing Partner · Legal Services · December 23, 2025
Excellent experience overall. The people care about what they do and are always striving to make a better product.
Pros: Smokeball meets Whiting Injury Law's needs perfectly. We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area. Moreover, the Smokeball team works hard to implement meaningful changes to the platform unique to the firm's needs. Cannot recommend it enough!
Cons: Can't think of anything negative to say. Anytime I felt that Smokeball did not provide what I wanted, they added it for me. So, no complaints.
Jason W. · lawyer · Law Practice · November 21, 2025
Been using it a year now and the best software I have used being in the legal field. Was super easy to learn in a week.
Pros: Features and customer support and ease of use. Pretty easybto navigate from client to client. Easy to upload documents and export as well.
Cons: Occasionally has glitches still but overall its easy to use and great. The character limit in title of case can keep esign feature from working.
Angela G. · Paralegal · Law Practice · November 18, 2025
As an administrator, I’ve found Smokeball to be an invaluable tool for managing workflow and accountability across our firm. It bridges the gap between attorneys and support staff, making sure nothing slips through the cracks. It’s a robust system that continues to improve with each update.
Pros: As a firm administrator, I appreciate how intuitive Smokeball is for onboarding new staff and maintaining consistent workflows. The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive administrative tasks.
Cons: I wish the reporting and customization options were a bit more flexible. Some features feel rigid, especially when trying to tailor workflows to fit our firm’s specific needs.
Anonymous User · Administrator · Law Practice · November 12, 2025
My overall experience with Smokeball is a 9 out of 10. 10 being the best. From the onboarding to integration team. Everyone was wonderful and helpful to work with. Any questions we had everyone we worked with was happy to help. Even in the tight turn around to get this project completed everyone was always extremely helpful and professional. Smokeball should be proud of the team they have. Thank you for always being willing to help, jump on calls to go over questions and the help to teach to use the Smokeball product. It is much appreciated.
Pros: Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. [sensitive content hidden] helped tremendously. Great customer service and support. The onboarding was extremely helpful having someone like Jonnell navigate us through process and bringing in the proper resources to help. Everyone has been very helpful all team we worked with Project management, to help bringing the data over. Thank you for all the help during the data migration to the support and help that came afterwards.
Cons: There is nothing I that I have not liked so far. Maybe more that needs to be billed out and may already been worked on. A little more automation on payments to client and to us as well. Where if a payment is made or received. An automated form can be sent from client to us and when we receive payment a paid invoice or email can be sent to client thank you for the payment that was received so there is an automatic footprint in Smokeball so there is no need to confirm or remind ourselves to go look in SB. It will automatically be in there.
Nilda A. · Office Manager · Law Practice · November 10, 2025
10/10. The staff are excellent. I have no complaints about this company, and I'm excited about the future.
Pros: The onboarding was clean, efficient and easy. The staff are responsive and knowledgeable. The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make client-management a breeze. Their annual fee is competitive, and that's important for us.
Cons: I am yet to discover a negative with the program nor have I had any negative experience with the company. It's perfect for a busy high-volume insurance practice.
Mike B. · Principal and Founder · Law Practice · November 10, 2025
Our overall experience with Smokeball has been lovely. We are always trying to better our company in anyway that we can. Smokeball has been a delight to work with
Pros: The thing that we like most about Smokeball is the dedication that the customer service offers. They are very knowledgeable individuals who are only looking out for your best interest.
Cons: There is nothing that I can pin point that we don't care for with Smokeball. They are brilliant at letting your company shine.
Bryanna O. · Office Manager · Chemicals · September 19, 2025
I have been very pleased with Smokeball. It is regularly adding new features including AI. There are more features than I can use.
Pros: Brings together client email, documents, calendaring, and billing all in one cloud-based place. The secure messaging and file sharing system is another great feature.
Cons: There is nothing I don't like about Smokeball. I have been using it now for about seven years. It is great for solo practitioners.
Robert C. · Attorney · Legal Services · June 5, 2025
In addition to the value in my practice customer as a client management tool but also in creating documents for clients, the support at Smokeball has been top shelf.
Pros: Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients.
Cons: Even though it may be surprising, I do not have anything negative to say about my use and experience with Smokeball.
Mark C. · Owner · Law Practice · June 5, 2025
Overall, smokeball is a great software. It is easy to use and navigate. The features are easy to learn and master.
Pros: The integrations and automation make my job much easier. The way the integrations and automation streamline work processes is a time saver.
Cons: I have a couple of tickets that have been open a long time. I have requested multiple times for an update, and receive no response.
Niaka R. · Legal Assistant · Law Practice · June 5, 2025
Overall, I am very happy having started with Smokeball in a fairly early stage and watching all the updates and advancements that make my life easier.
Pros: I love how it saves me so much time on administrative work. [sensitive content hidden] has come in handy a few times and I couldn't be happier.
Cons: Some of the updates have wiped out some of my stored documents. I'll eventually take the time to update that, or have someone do it for me. I also wish it would collab with my google calendar. Calendar sharing is proving difficult through Outlook.
Christina A. · Attorney · Law Practice · June 5, 2025
Overall my experience with Smokeball has been great. I would highly recommend this practice management platform to any attorney, whether in solo practice or part of a large firm.
Pros: I have been using Smokeball for many years. The efficiencies it creates in my law practice are simply invaluable. In addition, the ability to easily track and complete time sensitive tasks gives me the piece of mind that critical contingency dates and deadlines will not be overlooked.
Cons: Although Smokeball is an amazing practice management platform, the cost is high. In addition, the software takes up a lot of space on the hard drive as it is not cloud based. It would also be great if it would integrate with MS 365 online instead of having to use a plug-in with Outlook on the pc.
Michael M. · Attorney · Law Practice · June 4, 2025
Using the Smokeball software on a daily basis has been a great experience, I have used lots of different software systems and this system is above average.
Pros: I like that Smokeball is easy to navigate, I also like that there are small update that do not drastically change the format.
Cons: Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software.
Ramona L. · Paralegal · Law Practice · June 4, 2025
Pros: I enjoy how it keeps all of our files in one place and functions well with Court and email integration.
Cons: we have had glitches with system where documents do not save even after mutliple attempts to save. I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call.
Emma M. · Paralegal · Law Practice · June 4, 2025
It has been very easy to use and learn. We started using it 8 years ago and I utilized the "SmokeBall University" online webinar to get a feel for it. I do love the continuing education classes and have done a ton of them!
Pros: I love the case management aspect and also the tasks aspect (auto and assigned). My absolute Favorite: The ease of use of integrated Infotrack - love the fact that filed documents go into the client file automatically.
Cons: Integration with Family Law Software has issues when you need to update it, but it doesn't let you know when it's time to update it.
STEPHANIE T. · Paralegal · Law Practice · June 4, 2025
Account and tech support has been fantastic. Very happy with the software as well as the service and support.
Pros: It is a fantastic case management software. As a general practice firm we always appreciate the updates and the constant changes being made that allow us to use it across all of our departments.
Cons: Began using the billing portion in 2024. There seem to be some glitches and we have had some issues.
Dawn A. · Office Manager · Law Practice · June 4, 2025
Overall, an amazing application, but should definitely have an option to retrieve certain items that were updated.
Pros: The organization options in smokeball, and the different forms provided. It's also very useful that it updates when a law changes.
Cons: They keep changing and getting rid of useful options they used to offer for the reports. The new changes that were recently made, where the search for the contracts became difficult.
Jackie P. · Legal Assistant · Real Estate · June 4, 2025
Pros: Amount of features that are available to the practice, to include billing and running multiple reports.
Cons: Missing some features, such as ability to add client race to their profile, needs more flat fee/criminal case features to keep up with quotes to clients.
Brenna W. · Attorney · Law Practice · June 4, 2025
While Smokeball has been my only experience with client management software, it is user friendly. The tech support is always helpful.
Pros: Extremely user-friendly and easy to teach to new hires. The ability to create customizable task lists and modify them as necessary is essential.
Cons: Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult.
Brianne M. · Lega Assistant · Law Practice · June 4, 2025
Smokeball has been a great program to work with. If you do ever have any problems it is easy to get in touch with someone from support.
Pros: It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your needing.
Cons: Smokeball does not always sinc with outlook, so sometimes events do not show in smokeball, but does show up on outlook.
Kristi M. · Legal Assistant · Legal Services · June 4, 2025
I’m a big fan of Smokeball—it's been a game-changer for our real estate practice. The platform keeps everything organized and accessible, from contracts and settlement documents to emails and deadlines.
Pros: Smokeball is an excellent legal practice management software. Its automatic time tracking ensures every billable minute is captured, boosting revenue and accuracy. The document automation and integrated legal forms save hours of work, while its user-friendly matter management system keeps everything organized in one place. With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency. Highly recommended for firms looking to modernize and grow.
Cons: Although helpful, the legal forms library may not cover every jurisdiction or niche area of law, requiring some manual customization.
Hee jae K. · paralegal · Legal Services · June 4, 2025
| Law Practice Management | 1 | 10 | Shortlist |
| Legal Document Management | 1 | 12 | Shortlist |
| Trust Accounting | 1 | 12 | - |
| Legal Case Management | 1 | 14 | Shortlist |
| Legal Billing | 1 | 17 | Shortlist |
| Document Management | 2 | 25 | - |