Smokeball

Pros: Trauma Lawyers has loved using Smokeball! We are a Plaintiff's Personal Injury firm with a very busy team. Smokeball has helped keep our communication on the same page, generate templates that ease time, and keep workflows consistent so that nothing falls through the cracks on our cases. Overall, Smokeball has helped us show up stronger for our clients!

Cons: Archie is still in the beginning stages of intelligence and has not fulfilled our needs as we would have hoped.

Pros: How fast it was to implement. Very intuitive. Archie is good value but hallucinates which is a problem with all large language models of this type.

Cons: I felt the after hours support was missing.. Lawyers work everyday of the week, even if they dont want to. 24/7 Support is necessary.

Pros: It's designed for efficiency. Every process for attorneys is designed for hyper efficiency. My favorite feature is the AI tracking of my time spent processing emails in Outlook.

Cons: The accounting features aren't as good as what we had with Clio. The accounting features don't stack up against all of the thoughtful process designed for case management. It would be nice to have more options to enter future court dates within a matter.

Pros: Smokeball meets Whiting Injury Law's needs perfectly. We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area. Moreover, the Smokeball team works hard to implement meaningful changes to the platform unique to the firm's needs. Cannot recommend it enough!

Cons: Can't think of anything negative to say. Anytime I felt that Smokeball did not provide what I wanted, they added it for me. So, no complaints.

Pros: Features and customer support and ease of use. Pretty easybto navigate from client to client. Easy to upload documents and export as well.

Cons: Occasionally has glitches still but overall its easy to use and great. The character limit in title of case can keep esign feature from working.

Pros: As a firm administrator, I appreciate how intuitive Smokeball is for onboarding new staff and maintaining consistent workflows. The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive administrative tasks.

Cons: I wish the reporting and customization options were a bit more flexible. Some features feel rigid, especially when trying to tailor workflows to fit our firm’s specific needs.

Pros: Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. [sensitive content hidden] helped tremendously. Great customer service and support. The onboarding was extremely helpful having someone like Jonnell navigate us through process and bringing in the proper resources to help. Everyone has been very helpful all team we worked with Project management, to help bringing the data over. Thank you for all the help during the data migration to the support and help that came afterwards.

Cons: There is nothing I that I have not liked so far. Maybe more that needs to be billed out and may already been worked on. A little more automation on payments to client and to us as well. Where if a payment is made or received. An automated form can be sent from client to us and when we receive payment a paid invoice or email can be sent to client thank you for the payment that was received so there is an automatic footprint in Smokeball so there is no need to confirm or remind ourselves to go look in SB. It will automatically be in there.

Pros: The onboarding was clean, efficient and easy. The staff are responsive and knowledgeable. The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make client-management a breeze. Their annual fee is competitive, and that's important for us.

Cons: I am yet to discover a negative with the program nor have I had any negative experience with the company. It's perfect for a busy high-volume insurance practice.

Pros: The thing that we like most about Smokeball is the dedication that the customer service offers. They are very knowledgeable individuals who are only looking out for your best interest.

Cons: There is nothing that I can pin point that we don't care for with Smokeball. They are brilliant at letting your company shine.

Pros: Brings together client email, documents, calendaring, and billing all in one cloud-based place. The secure messaging and file sharing system is another great feature.

Cons: There is nothing I don't like about Smokeball. I have been using it now for about seven years. It is great for solo practitioners.

Pros: Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients.

Cons: Even though it may be surprising, I do not have anything negative to say about my use and experience with Smokeball.

Pros: The integrations and automation make my job much easier. The way the integrations and automation streamline work processes is a time saver.

Cons: I have a couple of tickets that have been open a long time. I have requested multiple times for an update, and receive no response.

Pros: I love how it saves me so much time on administrative work. [sensitive content hidden] has come in handy a few times and I couldn't be happier.

Cons: Some of the updates have wiped out some of my stored documents. I'll eventually take the time to update that, or have someone do it for me. I also wish it would collab with my google calendar. Calendar sharing is proving difficult through Outlook.

Pros: I have been using Smokeball for many years. The efficiencies it creates in my law practice are simply invaluable. In addition, the ability to easily track and complete time sensitive tasks gives me the piece of mind that critical contingency dates and deadlines will not be overlooked.

Cons: Although Smokeball is an amazing practice management platform, the cost is high. In addition, the software takes up a lot of space on the hard drive as it is not cloud based. It would also be great if it would integrate with MS 365 online instead of having to use a plug-in with Outlook on the pc.

Pros: I like that Smokeball is easy to navigate, I also like that there are small update that do not drastically change the format.

Cons: Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software.

Pros: I enjoy how it keeps all of our files in one place and functions well with Court and email integration.

Cons: we have had glitches with system where documents do not save even after mutliple attempts to save. I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call.

Pros: I love the case management aspect and also the tasks aspect (auto and assigned). My absolute Favorite: The ease of use of integrated Infotrack - love the fact that filed documents go into the client file automatically.

Cons: Integration with Family Law Software has issues when you need to update it, but it doesn't let you know when it's time to update it.

Pros: It is a fantastic case management software. As a general practice firm we always appreciate the updates and the constant changes being made that allow us to use it across all of our departments.

Cons: Began using the billing portion in 2024. There seem to be some glitches and we have had some issues.

Pros: The organization options in smokeball, and the different forms provided. It's also very useful that it updates when a law changes.

Cons: They keep changing and getting rid of useful options they used to offer for the reports. The new changes that were recently made, where the search for the contracts became difficult.

Pros: Amount of features that are available to the practice, to include billing and running multiple reports.

Cons: Missing some features, such as ability to add client race to their profile, needs more flat fee/criminal case features to keep up with quotes to clients.

Pros: Extremely user-friendly and easy to teach to new hires. The ability to create customizable task lists and modify them as necessary is essential.

Cons: Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult.

Pros: It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your needing.

Cons: Smokeball does not always sinc with outlook, so sometimes events do not show in smokeball, but does show up on outlook.

Pros: Smokeball is an excellent legal practice management software. Its automatic time tracking ensures every billable minute is captured, boosting revenue and accuracy. The document automation and integrated legal forms save hours of work, while its user-friendly matter management system keeps everything organized in one place. With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency. Highly recommended for firms looking to modernize and grow.

Cons: Although helpful, the legal forms library may not cover every jurisdiction or niche area of law, requiring some manual customization.