shopVOX

Pros: I really like the eCommerce features and proofing system. I also like how you can track workflows between departments. It is very convenient how eCommerce orders can be converted into sales orders.

Cons: While I like the eCommerce features, there are some limitations. I wish web stores could allow for orders to be placed without payment, as we typically charge additional art, shipping, and installation fees. It would also be nice for customers to be able to choose quantities for shipping to multiple locations. Currently, I have to set a custom field with all locations, and have the customer specify in the additional notes the quantity per store. Some sort of grid might be a better option? There are some other issues I have experienced, but I can't think of them at the moment. We also use the platform OrderMyGear for web stores, and it would be nice to have these systems talk, but it requires writing an API currently.

Pros: ShopVOX makes it streamlined for both our company and our clients when it comes to even the most challenging orders. ShopVOX is a great tool that is easy to understand with a gentle learning curve. I learn something new about this program every day.

Cons: ShopVOX isn't always very user-friendly when it comes to user error. It can sometimes be difficult to undo actions and issue discounts. I would also love to see a section where our company could put examples of jobs we have completed so that we can send them to clients straight through the system-- no extra folders necessary!

Pros: Shopvox is a very important part of our business and we rely on Shopvox every single day. The Customer Support has been second to none compared to other companies. We have dealt with in the past the features and upgrades just keep on getting better if you're a small medium or large print shop I highly recommend using Shopvox as it will scale with you regardless of what stage of business you're in we have been using Shopvox for about nine years now. #Shopvox

Cons: The Customer Service when we first started, it was not the best but throughout all these years, they have really stepped up their game to be on top of their product. I wish we had an open API system so I can integrate it with our AI business, software, and integrate, sending, and getting in receiving invoices and estimates.

Pros: As a wholesale print shop I needed a software that could handle all of our projects. I tried multiple different programs and nothing really fit the wide format printing we do. With SV the look and feel of the software was a good start. Once we got into it we realized very quickly that it’s more than just a pretty looking piece of software, it’s a beast. The ease of use for my salesman and production team to collaborate is great. The quick conversion from a quote to sales order and invoicing if flawless. The connection between SV and QBO was seamless. Also like how they do not lock you into a contract like some of the others did. I am guessing it is because they know they had done it right.

Cons: I didn’t find it sooner. I wish I could go back in time and would have found SV. I feel like I wasted a ton of time messing around with other options that just didn’t fit our needs.

Pros: Easy quote creation, getting information to customers and back from them as well, sending proof to customers.

Cons: Job tracking across multiple days in a calendar view. They just released a new one so this may be just what we need. We have not had time to look into it and test.

Pros: It was cheap when we started using it. Beyond that it's difficult to think of a positive. When you boil it down it's basically quickbooks with a square foot calculator.

Cons: Hidden costs Overpriced Unskilled support Steep price increases Poor documentation Frequent launch of untested and broken features Not customizable API, Ecommerce, Users not included and not fairly priced Rude Staff Your data will be held hostage 2-Factor authentication is a nightmare

Pros: There are a ton of features that are super helpful to our business for both clothing and signage printing. From quoting all the way to invoicing.

Cons: The system can seem overwhelming and daunting as there are a ton of features that sometimes takes a bit of time and effort to setup. ShopVox reps have been needed and very helpful to setup

Pros: User friendly, keeps track of everything needed to run the business smoothly from quoting to order entry to completing the job.

Cons: Really don't have any complaints. Everyone is always eager to help with any issues we may run into.

Pros: It matches our needs for pricing things in multiple locations. The software is very flexible in how you can configure it. It has many useful built-in features that are very helpful in our businesses.

Cons: Sometimes, new features are added without letting you know in advance. Generally, the new features are an improvement, but it would be helpful to be prepared by knowing before they are released.

Pros: I've looked at almost every sign industry specific software available. All of them have great features but SV has the best all around package. Other softwares all have at least one or more SV features that we couldn't live without. The ability to combine jobs in a flexible way, having online proofs and quote approvals as well as the ability to do complex pricing on the fly using customized formulas is super helpful.

Cons: Some aspects of of the program are clunky for rescheduling individual steps because all the dates of a job are so intertwined but there are workarounds for them. Initial setup for PRO version is time consuming and complex but well worth the time savings on the back end once you have all your pricing formulas all set up. New feature implementation was lacking while they were working on the new UI but now that that is complete and launched we have seen lots of functional updates that continue to improve the quality of life use for the user.

Pros: Its ease of use and many different areas it covers within our company.

Cons: The learning curve, but now feel like we are pros. Like anything, something new is difficult to change too and adopt.

Pros: The ability to manage all aspects of our shops performance, from quoting the customer to provide a proof and each step of the production management. The customer support is extremely responsive and we are usually able to connect directly with a support representative within 2 to 3 minutes.

Cons: We would like there to be a little bit more control on customizing some of our reports, ShopVox has been able to build custom reports for us as well. The help desk is very responsive as well it would be nice if they could connect virtually and walk us through support or tech issues we are having.

Pros: Streamlined and Organized our business immensely. We were a paper order to quickbooks shop before this and would spend hours a day just locating orders, transferring data to quickbooks, pricing jobs, etc. Shopvox has essentially cut our work load in almost half. We chose shopvox over other platforms, like Inksoft and Deconetwork because we found that shopvox let us quickly create custom products and build customer accounts on the fly, while the prior two were more webstore only based. Shopvox also offers free meetings and has on demand customer support to help whenever you need it, all the other software we have tried wants you to pay for setting up your account, or for any other questions you may have, which i find ridiculous. The software engineers are also very helpful, and are super willing to work with you to accomodate new feature requests you have that benefit your business. Most of the time I reach out in hopes of adding something that will help our company they pull through.

Cons: 90% of shopvox is great, there is the occasional bug, but that usually gets fixed very quick, one small problem we have kind of ran into is sometimes the shopvox support can have a little trouble understanding what you're trying to convey, I have found that sending screen recordings and screenshots works far better, and that most other alternative software, like Deconetwork and such, charge you per hour for meetings or help. Shopvox does it all free so you can't really complain too much

Pros: The ability to manage everything about our custom production in one place. From quoting/pricing and invoicg to production managment, it's all tied together.

Cons: It would be great if they could expand on their api so we can try to automate more of of the integration with our production systems.

Pros: I like shopvox is tailored to the sign company I work for.

Cons: There is not nothing I dislike about shop vox the only thing i can say i wish would change is the fact of having to sign in often.

Pros: Proofing and email templates. Helps us better communicate with customers.

Cons: Seems like a lot of extra clicks to do things.

Pros: Easy to use, has everything our small sign shop needs and affordable.

Cons: Would be nice if the app acted more like the website with all of the functionality, right now you can just see jobs and can't edit anything.

Pros: I love how user friendly it is! Their support team is fantastic and are always quick to help.

Cons: Inputting everything was a hassle but it helped us get more organized. Nothing to do with the program itself!

Pros: Customer service is excellent. There is very little wait time for a representative to answer questions. The reps are knowledgeable and friendly. I like the live chat option that shopVOX offers.

Cons: On a few occasions there have been some quirks when importing to QB Desktop. However, when I do run into an issue (which is very rare) a rep is always able to fix the problem quickly.

Pros: The User help options are well designed with immediate responses to chats. The Application is easily integrated with our financial mangement tools offering simplified management reporting

Cons: The cost associated with adding a second user to the system. A small business plan should offer at least 2 individul users designed to handle 2 indipendent user logins sharing the same business data.

Pros: It has alot of great features, and a mature job management system

Cons: Lack of care for their customers, stuck in their own mindset of their way is the right way, not willing to change or grow.

Pros: Shopvox helps our management and production team with the daily tasks of running a screen printing/embroidery shop - they give all the tools necessary to schedule, quote, manage orders and even take care of the proofing! It is great

Cons: I do not have any major cons for ShopVOX - it all feels well made and just a solid software to use!

Pros: ShopVox makes it extremely easy to view all projects and jobs in one screen on the Job Board as tiles. I don't have to worry that I'm forgetting about a project!

Cons: The Express version does not have a finance charge option.