Grasshopper

Pros: Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time

Cons: Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve

Pros: I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far.

Cons: The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about.

Pros: Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly.

Cons: The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier.

Pros: customer service is good, the wait times aren't bad. The customer service representatives do care about helping

Cons: After a half dozen calls and more than 6 hours on the phone, total, Grasshopper never got it done. I had to cancel after trying more than a week.

Pros: Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall.

Cons: I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know?

Pros: I love that I can use this on my cell phone. (Who wants to carry around two cell phones?) I can send text messages from my computer. Take screen grabs and move over to my client files for the COA.

Cons: The web interface is very poor. I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call.

Pros: I’ve been using Grasshopper for 2 years now and it’s been amazing! The app is super easy to navigate and unlike others it actually works!!

Cons: It is a bit more expensive than others but being able to pay annually helps. Otherwise, I haven’t had any issues with it.

Pros: That I was able to text and that I was able to get extensions dialed for different employees along with visual voicemail

Cons: That I was not able to text due to Federal Communications Commission who had a ton of red tape for anti-spam requirements for 7 digit phone numbers, it took us months to modify our website and regain texting capabilities.

Pros: It was a fine until a couple of months ago. I had no issue before.

Cons: They made the app much much worse and also increased the price. I have to login by email to the program every time I want to see who called me, which I didn’t need to do before. Extremely inconvenient. Now I need to look for a different provider. Also, the texting function has never worked

Pros: Nothing! False advertisement, no bulk texting. Must upload contacts one at a time. Customer service is horrible.

Cons: Everything! Refused to refund. Not easy to use, no basic instructions. Cannot bulk text.

Pros: NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages.

Cons: They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company. When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package.

Pros: Very Cost Effective & Superb Voice Quality

Cons: Missing Chat Support & Only Available In USA & Canada

Pros: I love that I can text multiple patients and have several threads going at one time. I also like that we can separate voicemail lines.

Cons: We do not have the ability to build templates to send out via text message.

Pros: The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well.

Cons: There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time.

Pros: I loved how easy it was to set up new extensions with Grasshopper.

Cons: Recording messages was challenging at times because the first word or two would be cut off during playback.

Pros: I like the that you can track calls, voicemails, etc on the app.

Cons: The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data.

Pros: I never really used it. I wasnt comfortable with the way it worked so I never used it.

Cons: Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.

Pros: At the beginning the set up seems very easy and customer friendly

Cons: They sell numbers that they dont own and after the free trial customers are not able to buy the number they have been using for 7 days

Pros: I liked that the app was supposed to put all my voicemails in one app

Cons: They canceled my service unexpectedly after I paid citing they were concerned my usage was criminal. I lost 14 irretrievably, invaluable voicemails. Customer service did nothing to help retrieve them. They didn't email me to let me know my account was closed or anything so for weeks I had no idea I had lost the voicemails. The edits you make on the app take 20 minutes sometimes to come through. Terrible waste of time service. Wish I'd never heard of them

Pros: it has some very functional and desired features that are very useful and easy to use

Cons: i have found that the interface is non intuitive and took some time to get used to

Pros: It was cheap, like really really low cost compared to competitors

Cons: Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)

Pros: I loved this app for the free trial and if I utilized it more often, I would buy it. It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.

Cons: It does cost a bit monthly if i remember but worth it for business and maybe for some personal use.