Total Synergy

Pros: Synergy is very detailed in the amount of data you can capture for complex project management.

Cons: Huge learning curve and incredibly complex system which took a long time to get the hang of, even for a smaller business.

Pros: Everything in one place - projects, timesheets

Cons: The setup was very expensive, so we did it ourselves but there are some issues we've found from our inexperience at setup

Pros: The software takes care of so many aspects of our business. Client details; timesheet keeping; financial controls; database; project budgets; invoicing; correspondence and templates; and - super importantly - allowing us to check how we're going with each project. It's a daily health check and keeps the practice's engine running.

Cons: The cloud-based web app is super convenient and means you can run the practice from any browser. However, some of the features are not as intuitive or run a little clunky compared to the original desktop app that we use to use before the cloud version came along.

Pros: Project Management, Tasks, Chats, Timeline, Transmittal & Timesheets

Cons: Uploading files some times a bit hassle.

Pros: Ability to manage our team resourcing and project financials as well as link into our main accounting software

Cons: ability to have separate task inputs into the same timesheet line item without duplicating the line item

Pros: Total Synergy is a powerful tool that really stands out for its comprehensive project management features tailored specifically for the architecture, engineering, and construction (AEC) industry. What I like best about it is how seamlessly it integrates project planning, resource management, and financial tracking into one platform. This ensures a smooth workflow and enables efficient coordination across teams. Its ability to handle complex billing structures, track time and costs accurately, and provide clear reporting is crucial for staying on top of both project progress and profitability. The cloud-based collaboration also makes it easier to manage projects from anywhere, ensuring transparency and control at every stage.

Cons: What I like least about Total Synergy, specifically on the accounting side, is the occasional difficulty with syncing it to MYOB AccountRight. While Total Synergy offers robust features for managing accounts and invoicing, the integration with MYOB isn't always seamless. At times, I've experienced issues where the sync doesn't work as expected, leading to discrepancies between the two systems. This can cause delays in reconciling accounts and managing financial records, adding extra time and effort to ensure everything is aligned correctly. Improving this integration would significantly enhance the overall efficiency of managing accounts.

Pros: The user interface and, as importantly, the workflows through all aspects of Synergy are clear and intuitive. As founder of a new consultancy, I have found Synergy to capably deal with all aspects of project delivery and performance without need for excessive customisation or use of other tools - this was a nice surprise!

Cons: It feels like Synergy is getting near to a point where there is almost too much function/feature available from the outset.

Pros: Ease of use User interface "Blue" answers most queries within moments Customer service members provide great support and resolutions to issues and questions Project Mnagers are able to see project performance with clarity and ease

Cons: Merging was not easy Support around uploads was not enough

Pros: Ease in creating, assigning colleges and invoicing project. Syncing straight away to Xero for multiply access for clients to pay.

Cons: Having to go into a project to change the status, should be on the project dashboard, and click on the 3 dots with a dropdown option.

Pros: Its ability to monitor and track multiple different projects across all their differing stages of completion.

Cons: Only used Synergy for a short amount of time so no negatives so far.

Pros: I like the live chat option where I can speak to an agent / not and AI and get real life responses and solutions

Cons: The interface can feel a bit overwhelming

Pros: As we explore its feature we are finding more and more benefits.

Cons: Some of the parts are a little clunky with the editing around forecasting and scheduling

Pros: I appreciate the strong customer support and project management layout

Cons: Document template accessibility, really should be easier to use for Users, as well as edit for Admins

Pros: Customizability, Functionality and Flexibility

Cons: Complexity and Unfriendly User-interface

Pros: The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does.

Cons: The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that's time we can't use for something better.

Pros: Ability to plan and track all our projects in place.

Cons: Some of the features are lacking or clunky to use.

Pros: That the new version is cloud based and hence less clunky. Easy user interface

Cons: Some features are missing, but thats understandable as its fairly new still.

Pros: Easy to use. Clear interface. It was generally painless experience moving to synergy end of last year.

Cons: Project analysis - need looking at and few items need improvement.

Pros: The timesheet adding, project information including contacts and ability to share documents directly from one platform is very helpful.

Cons: I think some PIM tasks like email filing and searching folders should be incorporated into this package as done by Deltek.

Pros: Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss.

Cons: As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can't really do without it.

Pros: Project Management and invoicing all in one as well as scheduling

Cons: Hard to say as we are still in the learning stages, so can't criticise anything yet.

Pros: It is useful to track work and assess workload of the team.

Cons: - The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses.