Rating
5.0
4 reviews
Starting price
$1,500
Categories
1
Founded
2013
Employees
24
Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection!
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
61
Organic visits / mo
82
(4 reviews)
Pros: Intuitive ease of use. Powerful feature sets included at no extra charge unlike the competition. Several Infrastructure integration options makes it flexible/easy to deploy. Excellent support!
Cons: Thinking about this I could not find any. Perhaps if it was free and one didn't have to pay for anything.
Mike M. · IT System Engineer · June 13, 2018
Pros: I like that I can easily find calls, set up my home screen dashboard with important daily data and manage recordings appropriately
Cons: Internet Explorer only which could be an issue for some users but I haven't found this to be a problem
James W. · Senior Infastructure Engineer · Capital Markets · August 21, 2017
It has everything you need and even more.
Pros: The product is very simple to use and the support is really very good, when you need it they are ready to help you soon.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Call Recording | 1 | 7 | Ad |
Domain confidence 97%
Dario W. · Consultant · Architecture & Planning · July 27, 2017
Their Skype for Business Recording software "Recite" is very powerful. It integrates very well with Lync/Skype for recording. Numonix Support is always there when anything comes up, and very knowledgeable. They do not just fix the issue, they explain what was going on as well so you can learn from them.
Pros: The software is pretty intuitive. Not too much training is needed to administer the system and once it is setup and running in your environment, it just works. There isn't much maintenance involved.
Cons: Not sure if this is a feature we do not have working correctly, but the users in the Recite software package do not actively sync with Active Directory. What this means is we have to manually setup users when new employees are brought on. It would be really smooth to have the integration to pickup new users accounts, DID setups, etc.
John B. · Network Administrator · Utilities · August 30, 2016
