Process Street

Pros: Process Street is an easy to use platform and has a very simple UI. It is great for any end-user to navigate.

Cons: It’s not always clear who is assigned the tasks and whether I’ve already accepted them. The UI needs better clarity.

Pros: one monolithic path- easy to navigate timelines and snappy and fast. Completion and making task progress is easy.

Cons: Undoing. I don't or didn't see the undo of task completion in some or all or the guides or learning paths.

Pros: Ease of use, endless possibilities to create & update SOP processes, Fun to use, Easy to update, great customer service, makes work & processes much easier & quicker.

Cons: occasional bugs/connection issues (not often), heavily relies on external applications/connections, glitchy with publishing at times

Pros: love how organized everything is within the platform. The ability to clearly mark tasks as complete provides great visibility for the whole team. It makes tracking complex workflows much simpler and ensures that nothing falls through the cracks during our daily operations.

Cons: While the functionality is great, I think the pages could benefit from a better, more modern UI design. The current interface feels a bit dated at times, and a more streamlined aesthetic would definitely improve the overall user experience and navigation for technical users."

Pros: I love how you can customize workflows to account for the smallest nuance in a process. We write processes for every customer we serve. Process Street enables us to maintain consistent customer service.

Cons: Just small things that I think Process Street will develop over time. I'd like to be able to easily bold and change the font colors in the comment section, as our team uses that section to communicate.

Pros: It is easy to go back and edit our case so that appropriate tasks are triggered for different department members to complete.

Cons: I don't like that I can edit someone elses tasks (usually done by mistake), but I'd like to be able to take tasks from others and then complete with my name attached, and the layout of the page is too skinny of a column.

Pros: Best feature is applicable comments appear alongside the specific tasks to which they pertain, rather than getting lost in a comprehensive stream of discussions. Easy to track what actions need to be taken and work with various parties. Very appealing user interface, easy to manage various tasks within purview.

Cons: Inability to adjust target deadlines myself is the main point of friction encountered thus far; as priorities shift, deadlines often move. The deadlines are also static e.g. if I receive a task late, my run time is not adjusted, and thus I may receive tasks marked as late by me on their inception

Pros: I really appreciate the reminders embedded within each workflow as it helps keep me organized and my files consistent and complete.

Cons: I'm not sure if the workflows are defaulted or if our developer has created them based on their understanding of the processes we follow, but I am sometimes frustrated that I cannot easily provide immediate feedback when a workflow doesn't make sense or takes me in a wrong direction. I would like to be able to provide immediate feedback on the page where there is an issue, rather than providing a screenshot in an email.

Pros: The ability to link the instructions to a process and break processes down into steps and assign to employees. Then being able to schedule these tasks for completion is amazing. As a manager, this has been invaluable.

Cons: No negatives found at this point. There could be some expansion on the use of the one off tasks, but this in no way takes away from the fantastic product that has been developed.

Pros: Process Street helps our cross-functional team stay on task when working on time sensitive projects and gives our new hires an easy way to see their progress through training.

Cons: I have not had any issues with Process Street, and when I do run into roadblocks my CSM is always willing and able to help me find a solution

Pros: Process Street makes keeping all of our information for all of our clients in one place so easy. It allows all of us to work on each others file, but still get the notifications if someone else has worked on our clients file which makes it incredible to stay on top of everything.

Cons: Sometimes Process Street bugs out sometimes and doesnt save the information as we put it in. We work quite quickly so it is important that this information is being saved the first time, so that if someone else comes in and trys to understand the situation they know all the information.

Pros: The software is brilliant for regulated environments. We're FCA-authorised and PCI DSS compliant, so we have dozens of procedures that need to be followed exactly the same way every time. Being able to build checklists with conditional logic, approval steps and due dates means nothing gets missed. The audit trail is also invaluable - when our compliance officer or an auditor asks "how do you know this was done properly?", we can show them exactly who did what and when.

Cons: The mobile app could be more polished - most of our team are desk-based so it's not a major issue, but it would be nice.

Pros: The ease and effectiveness. I love that the website is clean and not over cluttered. I feel that is super important in terms of finding what you need in a fast and in an efficient manner.

Cons: The only thing that I would say "bothers" me is I believe the "view" button should be more noticeable so new users aren't confused on how to view a specific process. I think an update to the user flow may help!

Pros: It makes creating useful complex processes possible AND decentralized from the ticketing / project management systems that differnent departments use. It is great for documenting tribal knowledge fairly easily and for making it quickly iterative. When our clients go "off the flow chart" I am able to adjust the process while I am working on an instance of that process and have it update all open processes immidiatly. It also keeps track of versioning so you can look back at when a process changed and has a notes section at the bottom of each step in the process to let you process runners keep notes for themselves or send notes to the internal admin about changes/issues with the process. Oh and I can set global variables for things like links that are in multiple processes that also change monthly (calendar links).

Cons: There is a learning curve for the more advanced functionality. I was able to get more out of the product because I understand object oriented programing, but I am not a "real coder" and I was still able to get it to do some pretty amazing stuff. Some of the logic is finiky about hiding and showing steps.

Pros: Ease of use, user-friendly, and it didn't take long to learn to use it and use automation. The support from our account manager, [sensitive content hidden], and the chatbot has been useful. I was once chatting with a bot, and [sensitive content hidden] messaged me to assist with my issue.

Cons: You can't do an overall search of a word on a process, you can only search per task, or by searching on the Lgoc search.

Pros: A great tool for our team to onboard and offboard staff; this tool allows us to keep track of tasks needed too be done for workstation and software preparation as well.

Cons: It is a little on the pricey side, but what I do like is that you can share tasks with team members who do not have access or an account.

Pros: Auto populate last information is great!

Cons: When the auto population doesn't work correctly.

Pros: Extreme ease of use, forced structure, and that it integrates deeply with Zapier.

Cons: I wish there was a way to email/ forward emails or files to a workflow run. Right now, we still have people emailing instead of using the comments, and I have to download/ upload email messages into the comments.

Pros: Step by step flow. It can be customized so the entire process of a team can be followed to the letter.

Cons: None that I can think of at the moment. It all works well for me.

Pros: Super intuitive so really flexible and easy to use

Cons: Needs a bit more reporting flexibility - sorting by more than one field, more grouping options

Pros: Process Street is very easy to use. If you are someone who is looking for SOP and systems written out this is a great app for this.

Cons: It can be overwhelming for people. There is also a learning curve and there are tons of options and ways to use this platform.

Pros: Easy to use interface with lots of options to facilitate process documenting and tracking.

Cons: It has a lot of functionality, so there is a steep learning curve. Support has been great at addressing any questions.