SpotOn

Pros: Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues.

Cons: They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu.

Pros: I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus.

Cons: It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently

Pros: The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools

Cons: Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues.

Pros: Customer Service from [sensitive content hidden] and Sales Representative [sensitive content hidden]. Cellular backup works well on handhelds.

Cons: Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues

Pros: Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper

Cons: Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted.

Pros: great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me

Cons: need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes

Pros: Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude.

Cons: The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it.

Pros: SpotOn helps our restaurants run more efficiantly. [sensitive content hidden] is one of the most helpful person working at SpotOn.

Cons: Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem.

Pros: SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses. Their platform makes managing even the most complex menu modifiers effortless—ideal for restaurants with detailed setups. Customizable reports deliver powerful insights for smarter decision-making, while their user-friendly email marketing and loyalty programs drive real results. Online ordering with built-in discounts adds even more value. What truly sets SpotOn apart is its outstanding customer service—especially [sensitive content hidden], whose expertise and dedication are unmatched. A top choice for any business seeking a complete, all-in-one solution.

Cons: Spoton could improve its communication with the development team, as feature requests and technical issues occasionally take longer than expected to resolve. The offline mode for transactions also isn’t as smooth as it could be, which may pose challenges during internet outages. While these areas leave room for improvement, they don’t diminish the platform’s overall strengths—just points to consider for businesses with high-volume, always-on operations

Pros: Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from [sensitive content hidden], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution.

Cons: One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations.

Pros: Customer support. Phone support. Every time we called [sensitive content hidden] to help, if he is not there then he will call us back right away when he's available.

Cons: Scan payment. Scanner is sometime work and sometime not work at all. It took a little while to scan it.

Pros: To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good.

Cons: Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare.

Pros: SpotOn has been a game-changer for our business, offering an all-in-one platform that handles payment processing, marketing, and business tools seamlessly. Next-day funding has boosted our cash flow, and the email marketing features help us stay connected with customers effortlessly. Their hardware setup is reliable and easy to use, and everything integrates smoothly — from POS to marketing. Most importantly, Ivan Monroy’s support has been outstanding. He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with great customer service, SpotOn and Ivan are the way to go.

Cons: The terminals lack of offline mode, this could help with offline transactions when internet is off. However, there might be some situations with the security regulations about this aspect.

Pros: The point-of sale system is easy to use, program and train employees. The reservation system is one of the best I have used.

Cons: The handheld devices are cumbersome and have connectivity issues. As a result employees do not use them and we have to continue paying for them because of our contract. The back-up router has never worked during power outages. After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working service.

Pros: Account management, support, uptime, unique equipment, and just how well it works. SpotOn has taken us to the next level.

Cons: Handhelds seem to have some issues with the emv’s failing. All of the equioment works great when it works.

Pros: Guest Service from the support team, most of all [sensitive content hidden] It very user friendly product and helps us keep track of just about all aspects of our business.

Cons: Would like a little more flexabilty on the "Tip" suggestion/option on handhelds. maybe just a button that says "Click to enter Tip" and not force the "suggested" tip amounts

Pros: I like the streamlined look of the POS once it was installed. I also had a great onboarding specialist.

Cons: I am not happy with how there is little to no support with the integrations with SpotOn, specifically with ShoGo.

Pros: The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us.

Cons: It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part.

Pros: Their accuracy and consistency with payments being processed in a timely manner.

Cons: the amount of the processing fees. This is of course with all companies, but it was all I can think of as a con.

Pros: 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others

Cons: POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day

Pros: The express POS is very simple to program and is easy to train new employees how to use it. [sensitive content hidden] has been very helpful getting my questions to the correct people to get the answers I need. Once they went to the correct people, they were handled promptly and efficiently.

Cons: The staff are very helpful but there needs to be a better internal system to let staff know who is helping which customers and the particular issue that is being resolved. I have had multiple calling, and emailing to solve and issue that has already been resolved.

Pros: Awesome sales person Mr. [sensitive content hidden]. Excellent response time and customer service.

Cons: Nothing bad to report. Product is great. Would recommend to anyone

Pros: [sensitive content hidden] is great, the other support people are not good. He is able to assist with most issues when they come up.

Cons: Support team other than [sensitive content hidden] are not helpful and rarely know what is going on nor are they able to help in most situations.