Rating
4.8
61 reviews
Starting price
$250
Per Feature
Categories
6
Founded
1990
Employees
40
Call tracking software solutions are not all the same. We¿ve developed a seamless SaaS call tracking, call routing, and call monitoring platform where customers can access valuable customer and business insights to leverage when making tough strategic decisions. Used in combination, our lead management products will deliver qualified leads, valuable customer data, and critical business intelligence to help you shape the best possible customer experience.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
2,361
Organic visits / mo
7,712
The shared messaging across Call Tracking & Voice Marketing Analytics advertisers - the validated angles to copy. See the niche →
(61 reviews)
Great customer service. The platform is easy to work with and integrate into other software.
Pros: 800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes.
Cons: I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers.
Donyel C. · Marketing Director · Health, Wellness and Fitness · September 25, 2023
Pros: [sensitive content hidden] has been the most helpful employee 800 response has. She’s always there for us and gets back to us in a timely manner.
Cons: We haven’t had any issues with 800 response
Heather S. · Office Manager · Construction · September 19, 2023
Customer service has always been fabulous.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Lead Nurturing | 2 | 18 | Shortlist |
Domain confidence 99%
Pros: I know there are a lot of features we don't use, but I've been happy with what I've seen and hope to learn more.
Cons: The interface is a little difficult to use but I'm getting there!
Jackie R. · Owner · Construction · May 16, 2022
800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us.
Pros: Ease of adding new locations and states to the network.
Cons: We've experiences no issues with the software.
Barbara T. · Senior Director of Marketing · Financial Services · January 6, 2022
[SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.
Pros: 800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Cons: 800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.
Jonthan G. · Territory Manager · Building Materials · January 6, 2022
Excellent - especially the support from [SENSITIVE CONTENT]
Pros: Very user friendly and intuitive. I like the short cuts as well.
Cons: Can't think of anything I really dislike.
Lisa S. · Business Development Manager · Construction · January 6, 2022
800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts.
Pros: Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students.
Cons: We have not had any issues with the software.
Shari L. · Marketing Director · Education Management · January 1, 2022
Our account manager, [SENSITIVE CONTENT] is a gem! She’s very attentive & handles our needs very quickly & efficiently!
Pros: Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on!
Cons: This program to date has everything we need & more. Cannot think of a negative.
Michael R. · VP of Marketing · Construction · December 31, 2021
so far the customer service has been great, the product itself has no complaints from WestAir
Pros: We use the product to route calls from our 800 number to our closest stores and the quality of this service has been the best we have had
Cons: We would like to be able to change metrics within the portal and not through CS
Simon R. · IT Manager · Oil & Energy · December 30, 2021
Pros: Outstanding customer service, great reporting tools.
Cons: The spreadsheet-based configuration system, while thorough, is a bit tedious.
Anonymous User · Vice President, Marketing & Communications · Higher Education · December 28, 2021
Friendly
Pros: Listen calls, measure the retention in my agents
Cons: Reports, convert the report in excel and print it
Alfredo L. · Regional Manager · Insurance · October 12, 2021
Not very good. Good customer service but not a good platform
Pros: The call recordings. The customer service is also very good
Cons: It is old fashioned, hard to navigate, not useful besides listening to calls
Amanda M. · Marketing Services Manager · Business Supplies and Equipment · October 12, 2021
From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!
Pros: The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.
Cons: Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.
Danielle F. · Spa Lead Program Manager · Consumer Goods · September 28, 2021
Everything I was told or promised has in fact been met.
Pros: The easement of use and the quality of tracking
Cons: Have no complaints the product is working well
Carol A. · Office Manager · Mechanical or Industrial Engineering · June 11, 2021
Pros: The call recording and the call tracking metrics.
Cons: The lead capture feature needs improvement.
Cecilia P. · Marketing Coordinator · Marketing and Advertising · June 9, 2021
Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.
Pros: Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.
Cons: The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.
Larry R. · Vice President, Operations · Consumer Goods · June 3, 2021
Very good
Pros: When a client calls its possible to have different selection options
Cons: The cost. I find it a bit expensive. Hope price would be cheaper
Robert D. · President · Construction · June 3, 2021
[SENSITIVE CONTENT HIDDEN] has been great for us, she calls and checks in and if we need something she is right on it.
Pros: call tracking and feed back of the calls
Cons: None at this time No It integrated easily no issues
Michael E. · President · Construction · June 2, 2021
The vanity numbers and all the information they provide can be invaluable to clients if used and tracked properly. 800Response tracking system is terrific and and call recording allows us to review and make sure the clients employees are handling calls correctly.
Pros: Ease of set-up, solid pricing, large array of vanity numbers to choose from that can fit you needs. Top-notch customer service.
Cons: Vanity numbers are beginning to fall to the wayside nowadays, but there is still value in them if used properly.
Jeff C. · Senior Account Manager · Marketing and Advertising · April 6, 2021
Pros: I like that it is always rock solid and never fails.
Cons: The thing that I like the least is that it costs money.
Andrew E. · Software Administrator · Construction · December 29, 2020
Pros: Simple and comprehensive dashboard for reporting purposes.
Cons: I wish the 'quality' and 'negative' indicator was more accurate.
Alicia G. · Director of Marketing · Education Management · December 29, 2020
Pros: I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.
Cons: The overall interface is a bit dated and could use modernization but this doesn't affect functionality.
Jon L. · Continuous Improvement Manager · Construction · December 29, 2020
Pros: I recommend this product to many of my clients. Your business needs to stand out and 800Response can help you do that.
Cons: No cons. Fantastic product to enhance your media campaigns.
Kristopher C. · Account Executive · Marketing and Advertising · September 3, 2020
Customers being able to reach a live person and leave a message any time of day, whether the business is open or closed has been really awesome. It’s also freed me up to handle other things without being bombarded by calls. Also, the ease of viewing call reporting has simplified my life.
Pros: 800 Response is an integral part of our business. It tracks every call made in a simplistic way. It’s made my business much more manageable. I’d be lost without it. Thanks 800response.com for keeping my life easier!
Cons: The software is not the most user friendly or visually appealing. It’s a little overwhelming at first, but gets easier once you get used to it.
Arthur H. · Attorney · Law Practice · September 3, 2020
We are very happy with 800response and would not hesitate to recommend them to other businesses.
Pros: The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.
Cons: If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)
Kristin G. · Manager · Construction · September 3, 2020
| 2 |
| 20 |
- |
| Call Recording | 2 | 46 | - |
| Business Intelligence | 3 | 9 | - |
| Lead Capture | 3 | 26 | - |
| Lead Generation | 4 | 1 | - |
