Rocketlane

Pros: It allows our team to streamline the monitoring of task progress and completion as well as which needs to be done, so we're prioritizing with the help of the tool

Cons: I hope it can better integrate with other calendar tools, for holidays and other organization calendar-based events of the organization

Pros: Single source of truth for my notes. The ability to make notes internal only or customer facing. Getting better with it over time

Cons: Layout can be confusing at times. Sometimes it can be glitchy with time entries. Takes a decent amount of use to get the hang of it

Pros: The customer portal is a really fantastic feature that offers real time project visibility to customers. With the task assignment, it also items for which the customer is responsible.

Cons: We frequently work with other consultants, often across customer companies and projects. There is not a really straightforward way to invite these other consultants to participate in projects. The "partner" section of the software seems intended to handle this, but requires additional licensing expenses for people who often just need to be aware of what's going on in the project.

Pros: The ability to record time into timesheets. This includes adding time to already submitted lines even when submitted.

Cons: It's difficult to leave a lengthy comment about what I don't like about Rocketlane because I do like Rocketlane

Pros: I liked the ease of use for the time tracking and approval functions. This also integrates seamlessly with Salesforce for syncing up with the project FRAG status.

Cons: I think the reporting capabilities - number of the out of the box configurable reports can be increased.

Pros: The ease of use for both users and administrators makes this a good product

Cons: It would be more ideal if there were better ways to tailor the customer view

Pros: It's great to have time tracking, project management, and customer communications all in one platform.

Cons: Migrating from out previous system was a beast.

Pros: Ease of access through simplified UI navigation.

Cons: Timesheet, hours can be auto pulled based on project allocation.

Pros: The team was great, they were very helpful.

Cons: A little bit of steep learning/setup curve.

Pros: Rocketlane excels in streamlining customer onboarding and project management. The intuitive UI is a game-changer, allowing teams to track projects, milestones, and tasks efficiently. Its seamless collaboration features, including real-time document sharing and communication tools, ensure that teams are always aligned. I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows. The ability to customize templates and workflows saves a lot of time, making Rocketlane adaptable to different types of projects.

Cons: While Rocketlane offers many great features, the learning curve for new users can be a bit steep, especially for those unfamiliar with project management tools. Some integrations with other platforms could be more robust, and occasional performance lags during heavy usage can slow down workflow. However, these are relatively minor issues compared to the overall benefits.

Pros: Rocketlane's interface and structured workflows really help reduce manual errors during the onboarding process. It streamlines communication and task management, even with multiple stakeholders involved.

Cons: Sometimes the notifications can get a bit overwhelming, especially when there are a lot of tasks going on. It would be great if there was more control over how often you get updates.

Pros: Ease of use and ability to import activities from Google Calendar

Cons: I'm not a Rocketlane admin so not sure if this is setup-related but I'm getting too much communication daily on each project even if the task is not related to me. I would rather get a single daily email with all the projects ...

Pros: I like the level of detail and varying tools you can use, such as setting deadlines and assigning roles/statuses to tasks.

Cons: I wish you could "hide" completed phases on your screen to take up less room on your screen.

Pros: Easy to use and intuitive UI. Easiest way to track time toward tasks with google calendar integration.

Cons: Not many drag and drop features for ordering tasks

Pros: It makes the project management easier.

Cons: Sometimes while checking the older data the processing is very slow.

Pros: The transparency it provides on my team projects and also allows our clients to have that same visibility

Cons: Would love to add some way to capture csats

Pros: Ease of assigning tasks and following up with the clients.

Cons: It can be complex for new users. Navigating through its features and setting up projects might require a bit of time and effort.

Pros: Collaboration tools and client onboarding

Cons: customer support and initial setup is a bit complex

Pros: Ability to customize to meet the needs of each individual project

Cons: Not able to move tasks accross projects; but you are able to assign projects to the same clients so it is easy to work around. The only thing "missing" is the ability to manage "support" via RL; with that, you could use RL to manage the ENTIRE lifecycle with a client.

Pros: The transparency between the company and clients

Cons: All notifications that we receive for each task, when a case is assign

Pros: The intuitive Usage and autonomous creation of tasks and timelines.

Cons: Nothing! Everything works great and bugs are solved fast.

Pros: All the relevant integrations that I need

Cons: Not all the integrations are at the level that I want out of them, but they are trending better.

Pros: Lucid and Simple. Good to manage multiple projects

Cons: More fields should be added and integrations with MS365 ServiceNow and Salesforce