XOi

Pros: The software is easy to use. It gives us instant access to customer information we have collected while on our calls. Technicians now have a step-by-step process for running particular types of calls.

Cons: There aren't any. This software is nearly perfect.

Pros: Equipment history and searchability by Model and Serial numbers

Cons: We wish that if you had a previous WO or Job set up with the same description or character title it would alert you.

Pros: How easy it was to retain the information that is needed for each job that was set up. When it comes to the business statistics, it was a great way to realize what we used the product for the most in order create more opportunities.

Cons: It takes planning to create the workflows. If you don't understand how to put workflows together, it'll take a while to create something that is beneficial for what your company's needs are. Also, not being able to add other attachment files to a job.

Pros: The ease of use and the ability to adapt workflow to meet our documentation needs.

Cons: The ability to attach pdf or excel documents within a workflow.

Pros: XOi greatly enhances the value of our services...plain and simple. Our technicians capture relevant service details in pictures, videos, and text, and the AI work summary feature assists in producing professional summaries which are easy to read and act as a great research tool.

Cons: As with most technology, enhancements come with bugs and XOi is not immune to these issues from time to time. That said, they work diligently to squash the bugs quickly and openly accept feedback from our users.

Pros: XOi makes communication seamless and improves job efficiency by providing easy access to visual documentation and real-time collaboration tools.

Cons: While XOi offers great features, the initial setup and integration with other systems can be time-consuming. Additionally, some advanced features require a learning curve, especially for team members who are less tech-savvy.

Pros: The XOi team is focused on providing service and a product that meet the needs of their customers. They truly focus on what is important for their customers versus what they want to produce.

Cons: Cons are always tough with a top performing organization. Speed of updates could be quicker, but I understand there is a desire to provide a product that works as expected and bugs are few and far between

Pros: we can set up workflows to keep our work orders consistent

Cons: the cost can get expensive, however the service makes up for it.

Pros: It has allowed us to improve the level of trust with our customers

Cons: If there are two technicians on a job, we would like each technician to have access to the job"s Xoi. We realize this may not be possible, but it would be great!

Pros: I like the innovation XOI brings to the table along with the willingness to listen to the industry(ies) they serve.

Cons: I need integrations to be able to send confirmation back that something worked, along with Conditional Workflow Steps.

Pros: Ease of use for technicians and customers

Cons: Keeping track of technicians time in our system

Pros: Performing surveys of equipment. Link that you can provide a customer to show them what is going on with their equipment. We also use it to provide detail around warranty issues for approval.

Cons: I don't use it as much as my account managers and technicians so I am not as good at it.

Pros: The configurability of the workflows. The reporting dashboards.

Cons: Minor things that add time to creation of things, but talking with XOi success managers helps to learn how to get around the issue and sometimes causes the issue to be changed to create better workflow creations.

Pros: 1. Pro is like the information we can give the customer. 2. Love where OXI can give our tech information from old to new. 3. We are also starting to use it for our PM sales team. It is great for them to put into XOI, and then techs understand what they are servicing. 4. We are also starting to use it on our projects. This helps give all the information to our service techs what we have done.

Cons: It would be nice if we could fill in XIO, and it would transfer into Coins or other accounting software.

Pros: The customer support is AMAZING! [sensitive content hidden] is always available and willing to help in anyway possible. I feel like XOI is a stable company that is not trying to sell to a bigger company. They are here for the long haul. I also love that they are dedicated to the trades. Lastly, the app is very easy to use and can be customized for each customer needs.

Cons: There isn't really anything I do not like about XOI. I think my issues lie internally at my company and getting them onboard to use XOI. I want them to see the benefits it can bring.

Pros: I love that XOI allows our customer to be part of the repair from beginning to end. As a customer you can save the time of following a technician around and asking them to explain your situation. Our customers can use this tool when questioning a repair or a billing easily. Putting visuals to an explanation is always a plus! I also love how easy it is to contact anyone from the company if I have questions about a workflow or technical difficulties. It is refreshing to find a company that stands behind their product and always willing to lend a helping hand.

Cons: The only con I could think of is, I myself would love a paper manual. That is simply a personal con. Everything is at your fingertips on-line and any problems that occur can be found by checking the on-line directions.

Pros: It is the best at costumers get the documentations they need and want while the companies gets the same. Very easy to use and support is great. The Xoi team is very open for suggestions for improvements.

Cons: The inability of the reader to read name plates properly. This is being worked on at this point.

Pros: It works. Does exactly what it is advertised to accomplish, clear factual communication with customers.

Cons: I have no complaints. It does everything we were told it would and we are very happy.

Pros: Not only is this a value-add for our clients, XOI also uses the data to increase our efficiency and bottom-line. Their support team is off the charts too!

Cons: The XOI team is constantly trying to improve the platform, and some of the changes made to the Dashboard have had me confused. It made it a little more time consuming to pull the report that we wanted, but their support team was quick with answers and solutions for me. Minor hiccup, and it is for the best.

Pros: The multi-point information pulled off of dataplate captures, the ease of use of the software, and the willingness of the company to add new features to adapt to their client's needs.

Cons: That each job can only hold up to about 150 workflows before you start running into major issues, that there is no way to group or sort workflows based on criteria, and that there is no way to template steps in order to facilitate building workflows quicker in the future.

Pros: XOi is a very forward-thinking company. I would rate them as one of the top visionary companies in software development- not only listening and reacting to the customer base, but also proactively looking at the industry itself and expanding the software to keep a step ahead.

Cons: Not much to nitpick here. We have had very little need to contact XOi support, but perhaps the response could be slightly quicker.

Pros: The software is easy to use and user friendly with excellent customer service and support.

Cons: The inability to attach fillable forms is the only thing that the software lacked, but the company is working on resolving that in an upcoming update. They listen to their customers.

Pros: -Conditional Logic -Documentation -Notification Contacts -Integration with COINS

Cons: -Web User Interface could be improved. it tends to get buggy at times. Also wish when searching through workflows/users it would show more options per page. When clicking out of pages it resets so I have to go back to the beginning.