Firmex Virtual Data Room

Pros: Firmex is user-friendly, even for a first time user, which most of our clients (and often buyers) are. The customer support is also top notch.

Cons: Until you learn to use it, the uploading of the spreadsheet takes a minute to prepare. I also wished it was easier to add areas when the DD checklist is already uploaded with files already in it. Once you learn how to navigate this, it isn't bad. I also wished you could completely delete buyers when a deal falls through and you add a new buyer.

Pros: The issues I had with it were rectified quickly and efficiently. The phone number to call was easy to find.

Cons: Not being able to bulk download seemed like a huge issue but then I learned it was a permissions issue and that was remedied.

Pros: Easy of use. Product support. Having use competing products I would say Firmex is amongst the best data room platforms.

Cons: Initial view of the data room and lack of guide in program. However, once I learnt to use the software it became intuitive.

Pros: Very prompt responses from customer service, overall very easy to use data room and best price offered

Cons: Some of the end users didn't realise that there documents in root folders, which could be more obvious

Pros: Good customer support, good value for money, fast delivery of USB archives. Overall experience and quality on par with the best VDR providers.

Cons: The tree structure of the files could be better. As it is today, it is difficult to navigate. It is also difficult to understand where in the folders structure are located files found by searching.

Pros: Double authentication and seamless transition. Bulk download available. I can access all different data rooms with just 1 path and 1 authentication.

Cons: Technical complexity and technological dependence: Requires a stable connection and secure devices; technical failures can disrupt critical processes.

Pros: Customer support is always available and helpful. I have never experienced an issue that customer support could not address in one phone call.

Cons: Perhaps the reporting could be a bit more robust. Not a huge complaint, though. There are simply times when a report request comes in from a client and I cannot find a suitable option within Firmex.

Pros: Userfriendly interface and fast-responding staff. -Zou je met extra financiering sneller kunnen groeien?

Cons: Dutch language is not supported, for our clients (end users) this would be nice. Maybe an option to add in the future?

Pros: Firmex Virtual Data Room is easy to use, secure, and reliable. I especially liked its intuitive interface, fast document uploads, and strong permission controls.

Cons: The least appealing aspect of Firmex Virtual Data Room was the occasional lag when navigating large folders or bulk uploading documents. It could also benefit from more advanced reporting features.

Pros: Easy to maneuver around, clearly defined categories, organized thoughtfully. I like the ability to download documents as well.

Cons: Security process can be a bit tricky with two step authentication. My security key didnt call up and had to reset stuff which created a several hour delay in accessing info.

Pros: Value and ease of use, onboarding was prompt and professional. File uploading is a breeze and the layout is intuitive.

Cons: Not much on cons, but I think if you have to upload very large files or data you might run into capacity or speed issues that might slow performance.

Pros: Very intuitive to use, good pricing, awesome support. Secure, efficient, and user-friendly platform for seamless data room management.

Cons: However, the USB-archives are overpriced if you need them within 3 days, despite the reliable service and robust features offered.

Pros: I really appreciate how clean and intuitive the interface is—especially when it comes to moving folders and files around. It makes organizing the VDR everything feel effortless especially when I am in a time crunch.

Cons: The interface could use a bit of improvement, but overall, the platform has everything you need to run a full dataroom for an M&A process. It’s comprehensive and gets the job done efficiently.

Pros: It is easy to use. I had an issue uploading documents at fist. So I called customer support. [sensitive content hidden] set up a zoom call and worked diligently to resolve my issue. She showed me another way to upload documents that worked like a charm. Great personality too. She really took the time to make sure I was satisfied with her answer and could upload documents to the data room.

Cons: Once I figured out how to upload the documents, the process was smooth. [sensitive content hidden] set up a zoom call and worked diligently to resolve my issue.

Pros: General ease of use, and availability of high-quality support. Excellent value for money compared to competitive products.

Cons: Some minor navigation/permission issues in terms of user roles/profiles. Apart from this, nothing to complain about.

Pros: Ease of use, the layout and overall look and feel is quite appealing and intuitive, next steps feel logical

Cons: Cannot load or copy a pre-determined folder structure. We should be able to copy folder structures from completed projects etc.?

Pros: I can organize the folders and files in a the way I wanted them to appear. I like that the dates on each file is shown as it provides information to the administrator if the file is updated.

Cons: I did not like the set-up where I have to create redundant folders for users with read only permission and different folder for users with full access permission.

Pros: It is very easy to create new folders and only add select groups to these folders. Additionally, the VDR is very safe and the watermarking feature is great.

Cons: Sometimes the Q&A tracker is a bit difficult to use, especially when seeing new questions. Maybe being able to see new questions as they arise in a separate tab would be great.

Pros: Improved UI/UX Top quality support Prompt response and Most flexible access control features work for us based on the nature of our business as a financial institution.

Cons: Too many system maintenance lately, this approach will discourage on-demand access and usage of the VDR. Implementing MFA as an additional layer for admins and later extending it to end users (guests); this will ensure access control on the authentication layer, protecting sensitive data and documents.

Pros: I find it's quiet user friendly, and easy to set up. I also like the ability to create as many user groups as required.

Cons: I don't like the way it looks, its very boring and old fashioned, especially compared to the other offerings around.

Pros: The ease of use and how intuitive it is. I really like the platform and the 24/7 support available when I need it.

Cons: I don't think there is anything that I do not like about the platform. I believe the platform is extremely intiutive.

Pros: Firmex made the due diligence process seamless during a recent M&A transaction. The speed at which we could upload, organize, and share thousands of files with external parties was impressive. The built-in Q&A feature was especially useful for managing buyer queries without losing track of any communication.

Cons: There’s limited customization in terms of branding or dashboard layout. For firms that want a more tailored or white-labeled experience, Firmex feels a bit too 'one size fits all.