QuestionPro

Pros: The product is very easy to use for a small organization like ours. The AI tools also make it easy to build out a professional-looking survey. The product works well on desktop and mobile.

Cons: The product can be a little difficult when mapping questions and paths - but once you have it figured out, it is easy to work with.

Pros: Our organization loves the ease of use in creating surveys for our membership. The design options are user friendly and our survey recipients have also reported ease of use.

Cons: QuestionPro meets all of our organization's needs. There is nothing that we dislike about the product.

Pros: Setting up a normal survey is very straightforward. As you dig deeper, you can unlock more complex input logic, branching, and a bunch of other options to add a richer experience for participants. Security measures and validation features are also robust, offering a host of options to ensure you get input from the people you want. It makes me look like a miracleworker to my staff when I tell them that we can use QuestionPro to put up a professional-looking survey, then take the results from this 3rd party software and upload them back to our CRM, using an embedded ID to link it back to our records.

Cons: The process to renew non-profit licenses is a bit cumbersome. I would much prefer a discounted non-profit option to the free license that requires additional steps every year for renewal.

Pros: Easy to use, great customer service, survey design and templates work well. As a non-profit they support us by providing a great resource.

Cons: The log in process it does the code entry quite often, which slows down the log in process. But I can get over it.

Pros: I like its ease of use and aesthetics for customer-use when completing surveys. I also appreciate how the data is easy to interpret once surveys are completed.

Cons: I would love to be able to have the option to see different ways to visualize survey data quickly and easily.

Pros: Question pro is easy to use, easy to customize, and has been my go-to for years. Customer support is great.

Cons: I really have no complaints. I have been able to do whatever I need to do in the platform. For non-profits, annual renewing could be smoother.

Pros: Easy to navigate and use. I also like the survey design features. Does the job very well. Happy to use the software so far.

Cons: It can be complicated in the beginning to learn how to use the different features but once you learn how, it is easy.

Pros: The best thing about QP is that it works with small non-profits. It's a game changer in continuous quality improvement with simple surveys. Conversely, I know it offers advanced research workflows, mobile friendly, and advanced analytics if that is what I needed. It is very easy to use for all team members regardless of skill level and nimble. They are responsive to requests and inquiries; great customer service.

Cons: I honestly do not have a negative statement. Maybe if I was a researcher or using more complex research, I would find quirks in the system. However, that may not be the system's fault, it could be the inputs.

Pros: QuestionPro is intuitive and easy to use. There are tons of good options for different types of survey questions, and I appreciate the automatic generation of charts and graphs that are sometimes ready to use for presentations as-is. It is a great tool for collecting social science data and collecting feedback on workshops that my organization runs.

Cons: In the emails sent out to potential survey respondents through the email platform built into QuestionPro, the emails that respondents receive look sort of promotional (and sometimes go into the promotional category of inboxes) based on the design. For social science projects this can reduce validity and response rates.

Pros: QuestionPro is a easy to use, mostly intuitive, and robust platform for our organization. We have been able to engage with clients, organizations, and others in ways that allow us to collect data and feedback to better serve our community. Feedback collected has allowed us to plan programs and processes needed for growth. Although we have needed minimal customer support, each time we have reached out they have been available and helpful. Designing the surveys has been easy and did not consume a lot of time.

Cons: We have had no negative experiences with the software. Honestly, while there may be a few features I wish we had, these have not impacted our experience with the platform.

Pros: Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design.

Cons: For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this.

Pros: Question Pro is a comprehensive survey tool that does all I need. We use it fur community surveys in our Neighbourhood Forum.

Cons: That I have to renew the free non-profit license every year... time flies, every two years would be good enough ;)

Pros: QuestionPro is good for skip logic and building surveys. The initial price point is good for nonprofits through techsoup but advanced features are not included.

Cons: QuestionPro's customer service is horrible. As a small nonprofit, we purchased the license through techsoup for $150. One of the surveys we are working on requires an electronic consent, however, we were notified after purchasing the license that this feature is only available for a research license and is $1500. We asked if we could sign up for the monthly license like they have for their basic level and were told that they only offer an annual rate. We asked if there were any workarounds and were told there was not.

Pros: Ease of use in setting up survey questions. Tech support is excellent when I have questions about the program.

Cons: Export to PDF could be improved. Open ended questions follow at the end of choice questions. We have a very extensive survey we do in QuestionPro and I have to manipulate the exported file to embed the open ended question responses into the full document.

Pros: As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments.

Cons: I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use.

Pros: Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features.

Cons: Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow

Pros: Wir sind eine Non-Profit-Organisation im Bereich der Erziehungsforschung und möchten auf QuestionPro heute nicht mehr verzichten. Mit dem System können wir unkompliziert wertvolles Feedback zu unseren Konferenzen einholen und dieses gezielt zur Weiterentwicklung unserer Veranstaltungen nutzen. Besonders schätzen wir, dass sich Umfragen sehr einfach anlegen lassen und gleichzeitig ein ansprechendes, übersichtliches Design bieten, das für die Teilnehmenden gut lesbar ist. Darüber hinaus stellt das System zahlreiche hilfreiche Möglichkeiten bereit, die Ergebnisse auszuwerten und strukturiert aufzubereiten.

Cons: Wir sehen keine wirklich nennenswerten Nachteile; gelegentlich ist unklar, warum plötzlich ein Login-Code nötig ist.

Pros: It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients.

Cons: I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys.

Pros: The question pro software is so easy to use. The customer service is also very quick in replying when help is needed.

Cons: Some advanced features aren’t always clearly explained so extra time is spent figuring it out by yourself.

Pros: Question Pro has a fantastic and immediate support team that is always on standby to answer questions.

Cons: Data analysis at the free nonprofit level is limited, offering basic insights but few advanced reporting tools.

Pros: The easy of use as well as the companies customer service is excellent. We haves used them for years.

Cons: Nothing. Its weird its making me write at least 100 characters when I dont have anythjnf negative to say.

Pros: Regular user of QuestionPro and wow it’s such a smooth experience! Super easy to create surveys, and the analytics make sense without needing a data science degree. If you’re looking for a hassle-free way to collect feedback, definitely check it out

Cons: QuestionPro is a robust platform with many advanced features, but for new users, the learning curve can feel a bit steep. With a little time and exploration, though, it becomes a powerful tool for collecting and analyzing feedback