Intermedia Unite

Pros: The ease of use and implementation is at the top of the charts!

Cons: There is nothing I did not like about this product

Pros: Ease of use. It's scallable so that I can add or reduce my number of users according to our business plans.

Cons: sometimes when the mobile app is updated it gets glitchy (dropped calls) so I have to uninstall and reinstall it and that handles it.

Pros: Quick responses to my support issues - friendly staff.

Cons: all good so far - no immediate problems or issues.

Pros: Their deskphones are easy to familiarize yourself with and pretty decent

Cons: Customer service was not the best, took so long for support to resolve issues and constant outings in the area.

Pros: Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word.

Cons: Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level

Pros: This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!

Cons: Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate.

Pros: Simple, flexible et facile à utiliser permettant d'effectuer les appels. Très performant et doté des fonctionnalités moderne.

Cons: Rapide et simple et performant avec une qualité d'interface utilisateur très professionnel. Je le recommande

Pros: Intermedia is excellent to work with in a timely fashion and you get the biggest bang for your buck.

Cons: Hopefully software continually improves (the dictation written)

Pros: Ease of use. As an Intermedia partner we first adopted the VoIP phone system into our office... and use it daily. Once we saw how easy it was to use, we started recommending to our clients.

Cons: The only thing we have had a problem with is ROUTERS on remote phones. With more users working from home these days, our clients are giving them an office phone to bring home. And sometimes those home routers are not compatible with the Intermedia Unite platform because SIP ALG is not a programmable feature to TURN OFF. And then we get dropped calls. This is tough to control and not much that Intermedia can do other than offering a compatible router that has integrated WiFi that we can recommend for home users.

Pros: Support has always been great and fast.

Cons: I have no complaints, solid support that works.

Pros: The functionality has been extremely stable over the past 5 years.

Cons: We don't have the ability of visually seeing how many callers are parked.

Pros: Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you!

Cons: We cannot think of anything we woudl want to change.

Pros: Most PBX features also available on Unite. The integration with desktop app and mobile app is convenient when roaming around office or remote work.

Cons: BLF options are all (ring/no ring) for all buttons. Can't select specific BLF buttons for different ring/no ring.Making changes can be either over web page for Unite or direct to Yealink phone. Confusing on where to make programming changes

Pros: I like the fact that I can be in several different locations and have real access to clients. As well, I can access my messages in either voice or transcriptions over any device.

Cons: I really can't think of anything I don't like about the service.

Pros: High quality product. All the bells and whistles.

Cons: Expensive service. Hard to compete with competitors.

Pros: I appreciate the ability to use this system with an office phone, computer or with my cell phone. There is a lot of functionality and the interface takes a little getting used to but is generally easy.

Cons: The help online is ok but it could be more clear how to move through some of the screens to set up auto attendants and voicemails.

Pros: The thing I like most about this software is the cost and easy of use.

Cons: The thing I like least about this product is nothing, any and all problems have been resolved.

Pros: I love being able to have voice mails transcribed and sent to my email, I never miss a name or digit in a phone number. The website is fairly easy to use to customize everything from the greeting to our billing. It's almost TOO much for our purposes, but the price is fantastic for the services, so I would recommend to anyone!

Cons: There are quite a lot of features, almost too many for my purposes. It's easy to be slightly overwhelmed at customizing the software for your specific business.

Pros: It is easy to install and work with. I started with the company after it was installed and was just using what was available to me at the time.

Cons: I think the system has become too large for our company we have decreased our size and the need for this software is not needed

Pros: The features and functionality of the unit and system meet our needs. We had computer access to the system during covid and transitioning to a new location. DataTele customer service agent Bill helped us navigate the process. When we moved to our new location, we could add new units along with our existing ones. The mobile configuration also helps with remote access.

Cons: We had a cheat sheet to help with the feature setup, and the online setup gives you a step-by-step process to complete different features. The Agent is just an email away and a phone call if necessary.

Pros: Great customer service. As someone who knew nothing about phone systems coming into this, I am now in charge of this technology company wide with our two offices and growing businesses.

Cons: Nothing to note. Nothing to note. Nothing.

Pros: We use Intermedia for our Voip system and it is very user friendly and does everything that we need for our business.

Cons: I do not know of any improvements that I would make.

Pros: Ease of use, forward features, info customer support

Cons: Doesn't always get voice communications on forwarded device