Emotive

Pros: emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.

Cons: Nothing worthy of note. Although their support is off seas, they are always available to help.

Pros: The way they handle SMS messaging for e-commerce storefronts. The pricing is also a huge pro!

Cons: Nothing not to like. The service works, their staff is super responsive, and once you learn about conversational messaging, you will see what I'm talking about!

Pros: The customer service has always been FANTASTIC! Specifically with our Rep, [sensitive content hidden]. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze!

Cons: They went through a phase where they went through a lot of Reps. We were getting a new one every few weeks. This made it hard to bond with them; however, they have all been super nice and easy to work with. Our current Rep, , [sensitive content hidden], will hopefully stay around :)

Pros: The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day.

Cons: Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on.

Pros: Tailored and Hands-on approach. Very engaged and supportive to your goals.

Cons: Costs can grow quickly as you scale. Does require some strategy investment.

Pros: ROI is high, easy to use, great support and when my business is in high season, [sensitive content hidden] (my assigned copywriter) has my back. She is so good at capturing the voice and brand of glō as well as checking in to see if I need her to create broadcasts. The investment seems high at $200+/mo but with each sms blast, the return is rarely less than $1-2k

Cons: Creating segments is tricky for me! As a business owner, I’d rather spend my time in the lab and in front of customers so I rarely take the time to figure out how to create segments. Despite my tech challenges, I can always lean on the Emotive support team to create these segments for me.

Pros: The great customer service and the people

Cons: Just the learning process, but once you got it it is super easy and awesome to use.

Pros: Emotive has a good support team for SMS. They helped us migrate over to their native pop-up, answered questions, and wrote 1st drafts of text messages for us.

Cons: On the Attribution side it would sometimes take weeks to get responses to questions. However, if you're only using them for SMS, the support team there is great.

Pros: Easy to use. Support is always available when needed whether I need to call, email, or slack someone

Cons: We like everything. There is nothing that we dont like

Pros: We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive.

Cons: I really don't have any cons about Emotive at this time.

Pros: They are very responsive, quick at helping and suggesting ideas to implement.

Cons: I had a few changes in account managers, but it was a smooth transition.

Pros: We couldn't be happier with the services provided by Emotive! Their SMS platform is user-friendly and incredibly effective for our marketing campaigns. [sensitive content hidden] have been fantastic to work with; anytime we need assistance, they are quick to provide updates. Our SMS campaigns have proven to be an excellent way to reach our customers quickly and effectively. Highly recommended for any business looking to enhance their SMS marketing strategy!

Cons: At the moment, we do not have a negative experience working with Emotive. Their team is great.

Pros: Supportive staff through the integration process

Cons: N/A. The whole process was successful and I highly recommend working with emotive

Pros: Customer service reps are very helpful, always make suggestions, answer all questions quickly through calls or email. The platform is dependable and the analytics are very good.

Cons: There was a short period of about 4 hours, over a year ago, when they system went down and couldn't send. This was the only time this happened in over 2 years. It never happened again.

Pros: Copy writing team is great and always on time.

Cons: We have had several different managers since signing up, but they all have been great.

Pros: Great service, the best part I liked is to have strong support system that reduces your work load to great extent so we can focus on decision makings and other important tasks.

Cons: Meeting scheduling and client time allotment can get better.

Pros: Emotive is by far my favorite SMS platform...and I have tried them all! They have an incredible integration with Shopify that allows us to seamlessly collect leads from popups and push them into our Shopify. Their UI is so easy to use and they have tons of templates that you can pull from. They also have a great Slack community where you can connect with other users and get helpful tips and tricks. The list goes on and on with this company. I can't suggest them enough!!

Cons: None - it's by far the best product for SMS out there!

Pros: [sensitive content hidden] @Emotive has been terrific! Always available when asked to connect and help. Very Happy!

Cons: Wich they also had the ability to send messages via email

Pros: Vey quick response time on customer service / troubleshooting.

Cons: Some glitches in their analytics platform.

Pros: Two-way messaging. Cost-matching with competitors. Easy testing before sending out campaigns. Follow-up messages.

Cons: There is so much to learn on the platform that it's going to take our team a while to know how to fully utilize what is available

Pros: The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful way that drives connection and sales.

Cons: There is a monthly minimum spend on top of a platform fee.

Pros: We love how helpful employees are. Previously it was hard for us to come in contact with those we worked with at our previous company. Everyone goes above and beyond to help!

Cons: No complaints at all with emotive! We love it.