Workamajig

Pros: I used this product for over 6 years, in a traffic/workflow capacity. I liked how quickly I could set up budgets and projects and move them through our Creative Agency.

Cons: Often limitations in database reporting when it came to pulling dollars vs. hours spent. I often work with [sensitive content hidden] @ Workamajig on deep, detailed reporting, which, to her credit, she was great in helping me achieve.

Pros: Workamajig is the best platform we have used for combined agency project management and centralized accounting. It provides a great value for the money and great customer support and training.

Cons: Sometimes it is hard to actually talk to a person. While support tickets are answered quickly and training calls are easy to set up, sometimes it is easier to chat about an issue that try to explain in an email or wait for that training call.

Pros: I've been using Workamajig since 2006 to run my small agency which over the years has included between one and ten employees. The software is incredibly comprehensive, and frankly I love that I can use only the features that make sense to me: timesheets, bookkeeping, basic project management, purchase orders, vendor and client invoices, payments, credit cards, etc. I also love that their support team is always ready to clear up any issues I might have and to help me handle unusual situations. Very professional and friendly.

Cons: Sometimes there are technical issues that should be cleared up but the engineering team has other priorities. There's a little too much mousing and clicking required to get to some forms or pages. And I wish there were more capabilities for doing repetitive things in a batch mode applying to multiple projects at the same time.

Pros: Good response from support. Drag and drop UI with schedule adjustments. Ability to interface with other systems via API.

Cons: Some features could use a UI refresh like emails. More granular security controls for Creative Users - ability to prevent schedule editing or completing tasks not assigned to a user's service/role but still allow task commenting.

Pros: The Creative Alliance has been using Workamajig for over eight years, and it’s been a reliable, all-in-one solution for our team. It excels at project management, helping us keep workflows organized and on track, while also offering strong accounting tools that streamline budgeting, billing, and reporting. Having both project management and accounting in one platform has made our operations more efficient and cohesive over the long term.

Cons: The interface can feel a bit dated and has a learning curve for new users, especially when first setting up or navigating advanced features.

Pros: I appreciate the intended functionality of the program for project maintenance and accounting. It is very user friendly once staff is properly trained on how to use it for their positions.

Cons: I would like to see the support team have a better understanding of how "unique" functioning compnaies with multiple G/L accounts and multiple departments within those accounts work, in order to be more supportive. The system administrators will also need a better understanding / training on permissions, as it can sometimes become difficult to understand which ones assigned to certain security groups allow staff memeber to view certain screens. Also, it can sometimes be a little confusing as to which permissions are linked to more than one setting.

Pros: From purchase through 5 years of use, Workamajig has been a good experience. It's powerful but still easy to use and doesn't require complexity you don't need. When things were too complex for our experience, WMJ support has been there for us.

Cons: I think the biggest negative was the lack of integration with QuickBooks. Our accounting staff found deal breakers in WMJ's accounting tools. Since we couldn't share data with QuickBooks, there was a break between WMJ and accounting. Secondly, updating data for projects with frequent changes (dates, hours, dependancies, etc.) was too cumbersome to be truly functional. Third, as a design firm we found that producing client facing material was difficult because of the lack of a lack of control over the look and feel of documents. Perhaps there could be integration with existing tools (Adobe, MS Office, etc.) to correct this? Beyond this, the issues were more like quirks with the system or interface.

Pros: $7d

Cons: As a fairly new and evolving software tool, there is some functionality that can benefit from improvement, however, these are what I would consider "icing on the cake". The core functionality needed to manage and report on agency results is alredy there. In my opinion, a couple areas of improvement relate to dashboard and foreign currency. Granted Workamajig is making progress and investing in improving those, it is unrealistic to expect it to compete with visualization platforms like Tableau and Power BI. Foreign currency is another specialized area that probably does not apply to most agencies. Current functionality in that area is adequate but can benefit from additional flexibility to meet GAAP reporting requirements.

Pros: Customer Support - our account manager is phenomenal in knowledge and customer service. Workamajig allows generous flexibility with customized reporting.

Cons: Customized Paths - While Workamajig suggests "the way" to use the tool, there are multiple setups and options to customize the environment. This can cause unintended results and a spiraling of confusion as to how to adjust without causing more unintended results.

Pros: Timesheets, Project Manager, Media, all-inclusive agency software is tied into accounting software so we don't need additional plug-ins.

Cons: Media - It would be nice to have insertion order software to not have to manually upload or enter insertion orders that have already been created on another platform.

Pros: This software is great for tracking projects from start to finish. Its enhanced reporting capabilities are great to see all aspects of your team productivity. The Customer Service is very responsive and always helpful.

Cons: I've had some learning curves with some of the back-end admin processes. Customizing templates for invoices and estimates is a great tool but there are a lot of options that can make things confusing.

Pros: The customer service is unmatched. The personalized approach to their customer support is one of a kind, and I've never had a question go unanswered. Their willingness to take feedback and make changes based on the needs of their users is highly commendable.

Cons: The cons have nothing to do with Workamajig themselves, and everything to do with us not using the system to its fullest potential. It truly is the all-in-one package for marketing agencies and creative teams.

Pros: The Q&A sessions Mastering Chaos presentation Hearing from fellow users

Cons: Interruptions and moving somewhat away from topic at hand Uncertainties in responding to user questions and usage of the system Quick clicking hard to follow where at in system

Pros: I like the possibilities with Workamajig. I can tell that the team that developed this product thought of everything that a project manager or agency could need for the intake and execution of a project. I also like that the finances are tied to this project system. This is game changing for the agency.

Cons: $7e

Pros: I like how WMJ is usable for everything from creative tracking to accounting to reporting.

Cons: The interface is outdated, it’s maintenance heavy as a product, and it lags constantly.

Pros: Ability to ask questions through the presentations. Relaxed feeling. [sensitive content hidden] was a great facilitator! People very open to sharing their use cases and helping others.

Cons: Digging into basic features. Would be great to have a different bootcamp entirely or breakouts for super users to collaborate, ask questions and learn advanced features.

Pros: I love how fast the reporting is. It’s a HUGE timesaver!

Cons: How unintuitive it is. You really need to get comfortable poking around and I’m not sure you could be successful without instruction.

Pros: I like that we can ask questions and get live how to solve a specific issue.

Cons: I would say you have to have background in the platform so for a new PM some portions might be hard to follow. Also I would recommend multiple microphones in diff areas.

Pros: Captures all aspects of business- finance, project, estimating, burn, etc

Cons: Need more integration with credit cards. Needs better look and feel for creative.

Pros: Is there more to like than the name itself?! Allows team collaboration at-scale… one stop for our teams to keep keep informed and the same point of reference for reporting

Cons: There is nothing to not like. I cannot help that we are in a controlled environment and don’t have ready access to updates.

Pros: It’s an all rounded ERP that covers Accounting and PM with practical use cases.

Cons: Lack of AI integration i.e a chat box that can guide you and help resolve queries.

Pros: All in one solution for PM and finance. Previously we used multiple tools

Cons: User interface isn’t great, scheduling is clunky with projects with multiple tasks happening in tandem

Pros: The ability to ask unlimited questions is great

Cons: Sometimes the questions don’t apply and I learn content that I can’t use