Modio Health

Pros: I like the fact that it is easy to use. Everything I need for a provider is in one place. I don't have to use multiple systems for data tracking. Also, it verifies OIG, State License and DEA monthly or definitely when needed.

Cons: I cannot answer this question as of yet because implementation is not complete.

Pros: This software allows easy tracking of providers, their status with healthcare payors, their personal, immunization and licensing information as well as ID numbers for the healthcare industry. It is concisely organized and easily accessible.

Cons: There are some features that would be useful (for example, importing a payor to multiple providers at one time; right now, it must imported one by one. It would also be useful if the note information moved from provider to the other when importing the payor information. And the Task function could be improved - it does not notify when a task has been missed (required completion date has been missed).

Pros: The software is very user friendly and easy to navigate. It has so many features that have made such a huge difference already in my workflows. With managing multiple providers at different clinics, it helps me stay organized and on top of things. Best decision I've made in regard to time management and saving time with Credentialing!

Cons: At this time, I have no dislikes with this product.

Pros: This software is very user friendly. The training sessions are informative, and the specialists are well trained and competent. Information can be shared with other providers/companies using the software. You can decide what information is shared and what is kept private. Providers are able to sign all necessary documents with DocuSign. This allows for a faster turnaround. Everything is at your fingertips, no more going to individual websites to verify information. You can verify license, DEA, OIG, etc. from the platform.

Cons: Some improvement could be made with the "tags" search options. If you use the tags to search and go to a different screen, the search options are cleared, and you have to set them again.

Pros: The tracking component is great! It allows us to make sure we are completing timely follow ups on all of our applications in process without losing track of any! It allows me to copy and paste important emails into the tracking notes so I (or my teammates) know where we stand for each application.

Cons: I wish that we could assign tasks on the provider level to show up in the tracking tab. This would allow me to create and track a task like "create NPI" or "update CAQH" that doesn't fall under a specific health plan. I also wish there was a more extensive PSV component, and that they had NCQA accreditation so that Modio could support us in our delegated credentialing down the road.

Pros: The alerts and reports are my favorite aspect of the software.

Cons: I can't think of anything that I don't like about the software.

Pros: I believe this software is user friendly and accessible for everyone on the operations team. Multiple people can view what licenses are set to expire. This allows for the whole team to send our physicians friendly reminders to renew their licenses. We are also able to pull data such as home address and dob making it easy for us to see where our physicians are licensed and what states they reside in.

Cons: If all the licenses can automatically refresh each month that would be a game changer!

Pros: Prior to Modio, my team and I were working off of Google Sheets. Modio had made contracting and credentialing much more streamlined. It is so wonderful to have everything in one easy system.

Cons: I would like there to be drop downs in the tracking and have it easier to edit. The last step of the tracking is "contracting complete". Unfortunately, that is not always the case. I would like there to be an option to indicate a denial to assist in appropriate tracking and reporting.

Pros: We recently brought in our credentialing process in house and I was searching for something that would make this huge undertaking as easy as possible. Modio has NOT disappointed in any way. Their set up process was easy, customer service has been nothing short of amazing and the ease of the software is incredible and even though I am new to this software I haven't found anything that they didn't already think about. Have recommended this software to sister organizations and will continue to do so. Modio has not disappointed me in any way!

Cons: At this point I have not found anything that I like least.

Pros: My favorite thing about Modio is the Tracking function. It allows for tracking a multitude of follow-up tasks complete with due dates, notes, and the ability to assign tasks to others. All of which are easily searchable and sorted by urgency. My second favorite thing are the reports. The report functions are thorough, versatile, and allow us to perform audits of every variety. We can compare payor lists between providers to discover network participation gaps, audit for missing information in provider profiles, track workflows/expierables, and much more. Performing these tasks prior to Modio was extremely time consuming because the info had to be gathered from a multitude of files rather than a centralized database.

Cons: $78

Pros: The best part is having everything in one place and having access to everything I need on a daily basis. The interface is very user friendly. The time it has saved me is outstanding.

Cons: The inability to limit types of CME used for our group.

Pros: This software is very user-friendly. Credentialing processes have a lot of details and variables, yet Modio has found a way to streamline the system and process to be user-friendly and utilized easily by providers, office admin, PSV credentialist, and provider credentialist.

Cons: Hospital credentialing and reports could be improved to meet the high standard of the insurance plan credentialing and reports. Overall I wouldn't necessarily call this a con because the Modio staff are excellent at listening to suggestions and taking them to their programmers for possible implementation.

Pros: Very easy to navigate. Customer Support is extremely responsive and very knowledgeable .

Cons: I feel the reports can be made a little easier

Pros: We are new to Modio and are still working through all the features but so far being able to run reports and house all the documents and information on a provider has been easy and a real time saver.

Cons: We utilize Modio to store residents and medical students files and rotations. Customizing fields and hiding features is not always possible so we've have to come up with a data dictionary to help guide us until we can integrate Modio's process with our own.

Pros: The mapped data and documents is helpful if you can get providers to create the account and do everything manually at the outset.

Cons: They send invoices via Quickbooks. No auto-pay. VERY difficult to cancel this service. Still getting invoices despite notification of canceling months ago. Doesn't always sync with the state medical boards, still have to manually enter data. Lack of templated outgoing emails.

Pros: The ease of use for this software was great. It was affordable, thorough and organized. The training, follow-up and support throughout the process was fantastic.

Cons: Loading the data. Modio loads quite a bit of the data for you. However, waiting as long as we did to purchase the platform caused us to have lots of information to enter.

Pros: I very rarely feel this way about software companies, but the customer service is beyond reproach. Even if the software were bad, this would make all the difference...and it is actually great tech as well. They ACTUALLY take feedback, they don't nickel/dime on training (in fact they are quite generous), they implement quickly... From a software standpoint, they drive efficiency in process, allow tracking and monitoring, document storage, workflow development...it is a really robust, but not overly complicated solution.

Cons: I would use this space to complain about functionality I want...but they have taken our feedback and implemented many of our requests. If I had to be critical, I would say it might be overwhelming if untrained...but they overcome that with great training/implementation and quite frankly the problems this software solves are inherently complicated to begin with.

Pros: Very easy to use with tons of functionality. Allows great organization of records and alerts for upcoming deadlines. Has good reporting options.

Cons: Interface not yet completed with CAQH. When this gets done will be Fantastic.

Pros: The ease of use compared to other software with similar functionality and it was built to function in a non-linear environment because nothing at work seems to be sequential. You start something, leave and come back to it, etc.

Cons: There were so many ways to set it up and customize it, it was almost overwhelming.

Pros: The tracking steps and the alerts tools are the best feature of this system. It allows me to stay on top of the upcoming expiration's on everything from affiliations appointments to CAQH re-attestations. It allows me to have confidence in my credentialing skills, and for my providers to have confidence in me.

Cons: A small aspect I don't like about this software is I cannot search providers through the quick access in the "Documents" tab. Anytime I'm in the "documents" tab and want to go to another profile, I need to click on a separate tab, search the provider name and click on it. Or I can go back to "team". Both of these creates an unnecessary step to jump provider profiles.

Pros: Ease of use and very user friendly. I especially love he alerts tab that shows me all of my providers items that are set to expire. I can quickly run through it and get out my notices to the provider offices just with a click of a button.

Cons: Nothing at all, I chose this software as they had the most to offer and their customer support is excellent!!

Pros: As both a Compliance and Clinical Officer, our ability to confirm state licensure, DEA, OIG, PECOS, and NPI is necessary for regulatory and accreditation compliance, as well as reimbursement. The problem has been twofold, the amount of time it takes to confirm those credentials directly and the currency of faster confirmation tools. What our staff appreciates most is the ability to confirm credentials and have immediate primary source verification without delaying initial dispensing.

Cons: There are no dislikes with the Modio Carbon software. The most desired improvement is to have Modio Carbon integrate with our pharmacy dispensing software to update prescriber files, which will also improve adjudication and PDMP activities.