CredentialStream

Pros: The organization and detailed system which helps make my job more efficient.

Cons: I am not a fan of not being able to manually add requested privileges, if the privileges did not come through their reappointment application, due to their current privileges already listed; it won't let me add the same DOP twice even though it's will be categorized at requested privileges not current.

Pros: Simplicity of most sections make the system easy to use for reporting, organization, etc.

Cons: Reporting variables are sometimes hard to differentiate since they are just in code language.

Pros: The Apply Feature and Bolt Reports are excellent.

Cons: Not all the credentialing applications are loaded in the library. Also, a lot of them are out-of-date.

Pros: Some of the Bolt reporting capabilities are helpful, but there are many variables left to be desired, and creating a Bolt report is not very easy for beginners.

Cons: Automation failing without explanation (and without us finding out until after the fact), delays, outages, slowness, visual presentation (white background is detrimental to ocular health), inflexibility in many areas.

Pros: I like how automated that my credentialing process will be once we get it implemented.

Cons: The training is extensive and too much to do prior to the actual implementation.

Pros: Tracking cert/license due dates and quick customer service turnaround.

Cons: lots of clicks, templates would be nice =)

Pros: Unfortunately, as I am looking thru the system, I can't say that there is anything that I like about the system as it has next to nothing that is truly Dental only related and you are unable to customize specifically for dental.

Cons: inability to customize for specific customer. all or none and we will only change it if we get enough likes from everyone is not effective, system slowness, non-stop high priority fixes, constant config remapping following every fix, variables that are archived and yet still continue to cause issues, lack of customer service knowledge when calling in for assistance, shouldn't have to literally train the rep on your software and the list goes on.

Pros: it's very good at keeping things in order and being able to have information filtered to multiple spreadsheets

Cons: There's no bulk adding. When adding a new practice I need to add providers and I can only scroll through the first 200 alphabetically. If I type in one providers name and click on them it will erase if I search for another provider. We have practices (ER's and Urgent Cares) with over 300 providers and when I open a new practice it could take me an entire day to add providers because I have to add them one at a time.

Pros: All electronic verification and appoint process. sending out application is very easy.

Cons: Hub is very slow. providers are complaining it is not user friendly to fill out the application. They are having issues in loading all the sign documents every time.

Pros: There are multiple ways to accomplish one function.

Cons: Pathways and names weren't always intuitive.

Pros: It does help with getting expirables done quicker

Cons: it will continue to try to verify places even though I've dated it in the WorkFlow that its been reviewed/verified

Pros: Very organized, and I like the attached documents options

Cons: We need to type the names to see all our staff list. Many clicks that are required to complete the profile. Impute in time consuming

Pros: I don't have a favorite aspect of CredentialStream.

Cons: Cumbersome, not intuitive, far too techy when it comes to report creation. Lots of good ideas, but execution falls short. There's almost always a reason why we cannot fully utilize a particular feature

Pros: I cant think of anything off the top of my head.

Cons: Any kind of customer support takes way too long to actually get answers to the issues.

Pros: each section to view is easily accessible for the most part

Cons: when we have to check a provider's npi registry and we click on it, the screen is not the same as the original set up, as it's cut off or something, causing you to scroll a lot. it's like 2 windows in one window when it pops up and it's not very easy to view. checking their taxonomy code is now a hassle. Changing the "Verify Now" feature is ok, but I like where it was originally for easier access, instead of having to right click over a provider's name.

Pros: I was excited about the automations and of how many enrollment applications were available in the system.

Cons: It's not user friendly and I worry we don't have it set up to best optimization.

Pros: $86

Cons: The implementation planning. It felt like boxes to check off and not actually someone (or a team) sitting down with us to figure out what we need as an organization and team. Looking back, I would completely revamp the implementation program. This is not a critique on people as much as it is process and CredentialStream's strategy. I completely understand the logic of having clients troubleshoot on their own, when appropriate. However, when you are initially learning an entire new system, there should be a high level of physical support for your clients.

Pros: I like how user friendly it is. Being the primary solo user of the database, it was hard for me to retain a lot of the trainings, but I am able to navigate it just fine.

Cons: I do not like that I have to always look at the "inactive" providers on my side bar. I wish that I could make it so it would just display active, and inactive if I needed it to for any reason.

Pros: nothing.

Cons: its not automated.

Pros: easy electronic communication with providers

Cons: common slowness, errors, spinning and downtime

Pros: [sensitive content hidden] is excellent team member.

Cons: * Monthly application updates. * Communication about why an error occurred and how it was fixed when submitting a Support Ticket. * Integration does not work as expected for background checks - still a work in progress - we were told it was like a 'plug and play' integration (turned on in May 2024). A ticket is placed and will be placed into Production 10.16.2024 to hopefully fix the latest issue. * Lack of guidance and education to audit our Perf Priv module during project development/rollout. That project started in July 2023 and is not yet functioning.

Pros: Very functional with many options and features. User friendly and excellent training.

Cons: Bolt variables very confusing, too many variables.