Mango Practice Management

Pros: The document management function was great.

Cons: I had a lot of issues with the workflows.

Pros: Clean simple look and appeared straightforward with lots of reporting and invoicing tools.

Cons: Performance errors, incorrect data, lack of assistance.

Pros: Good software, is as advertised. Very well thought out.

Cons: I need a little more help navigating around, initial training.

Pros: It is my first day at a new company and Mango has been frustrated to get signed into. My boss already doesn't like me, and I made a poor first impression thanks to Mango.

Cons: I can't sign in. I have tried re signing in 5 different times, different browser, incognito etc.

Pros: Ease of access, web based. Pretty intuitive menus and functionality. Ease in finding historical invoices and notes.

Cons: Multiple steps involved in generating an invoice. Import of prior system data.

Pros: Mango is user friendly and easy to navigate.

Cons: There are still some minor items that need to be tweaked for us to run smoothly like we were with Imagine Time. Such as report options/filters, invoice formatting and I miss being able to have multiple tabs open to look at different items at once.

Pros: Being able to securely transfer files. I use the program to send data files and large Quickbooks files. It works as expected.

Cons: A little more expenses than I'd prefer. Other than that, I have no complaints.

Pros: Mango has US Based support, friendly & patient staff, easy to handle client needs & workflow management in one place

Cons: There is a learning curve to Mango. However, the staff is very patient and helpful. They are also very open to suggestions to make the software better from the user end.

Pros: Our firm enjoys the integration with Outlook in that we can send docs, receive docs and capture signatures all within Outlook.

Cons: We dont use the data management as much due to already having one, we did try to explore this and decided against using as we enjoy the search ability of Doc.it in that realm.

Pros: Ease of use. The plugin works great. I usually dont have any clients that cant figure it out.

Cons: Initially some bugs but bugs have been worked out.

Pros: I appreciate the online payment function and that receivables are updated automatically.

Cons: If a client pays for 2 different client invoices online, it is early impossible to split the payments between both clients. Thus, I have an overpayment sitting on one client and a balance due showing on the other. Mango has yet to find a solution for me.

Pros: This software has made our business so much easier to manage and that has led to growth in our customer base. The customer service is always there for us whenever we have a question and they really care about the success of our company.

Cons: Haven't had any negative experience with the product or the Mango folks.

Pros: Simple setup. Easy to Use. Great Reports! Invoice is efficient and we get paid faster with integrated electronic payments.

Cons: Many new features. Sometimes not announced timely. Other than that no complaints.

Pros: Ease of use and data entry (T & E); customer support; options to invoice; options for me to bill at different rates

Cons: Nothing from my practice perspective! It has everything I need for my forensic accounting practice.

Pros: The reporting ability of Mango during the demo was the feature that compelled us to move to Mango. As well as, the ability to track staff loaded costs in certain reports. Unfortunately, all reports that were demo'd are not available in the working version.

Cons: Current support for Mango Billing is horrible. It took support 4 months to get back to us about an import error that we experienced at the beginning of tax season. We did not hear back until after April 15th. By then, our staff hand entered our tech charges, so we could bill.Certain support folks are not knowledgeable and provide the incorrect procedures.

Pros: I was promised so much more by [sensitive content hidden] but not all the features have not even been developed. If the programs worked properly it would be a great program but with all the issues Mango is having it is a serious concern.

Cons: Customer Support - no follow through once so ever. I have been promised countless time of someone will let me know in a few days what the "development team" says. Never happens. So frustrating!

Pros: Client ability to pay online. Ability to search by any name not just last name.

Cons: Inability to print reports for assigned users or randomly reports stop working.

Pros: Most of the software is incomplete and should not be sold is a complete billing system. Company was more worry about the look of the Website than the product by the product for end user.

Cons: Billing not as easy as Imaginetime. Statement incomplete for clients to use. Timers do not match payroll reports.

Pros: MangoShare (Document Management part) offers a smooth way to share Portal access, file sharing, file requesting, and E-signature completion via Question/Answer secured links. Support team goes above and beyond to get you and your team going!

Cons: There is always room for improvement, but the cool thing about Mango Practice is their ability to take suggestions and make them happen! We've seen Feature Requests happen in the same week. I'm sure this is dependent on complexity, but the attention to customer needs is highly valued!

Pros: It's very user friendly and pretty intuitive to use. The billing functionality is great and it has streamlined our process in many regards.

Cons: $7c

Pros: Project workflows and management is the only area that appears not to have any bugs and works well.

Cons: Customer support is terrible. They can only be reached via chat and they take hours to respond. They do not follow up on anything - you have to constantly ask them what the status is. Simple problems - like incorrect totals on a billing report - take weeks to fix.

Pros: Ability to access program Online - WHEN Mango IS WORKING!

Cons: We were told as of 12/31/2022 ImagineTime would no longer be supported, and therefore we HAD to switch to Mango. We were also told Mango would be just as easy to use and ALL the reports would be the same. NONE OF THE REPORTS WE USE ARE AVAILABLE (except the payment report and WIP). Customization/filtering reports is limited, and often incorrect. Tech support/response has become slower (we waited 2 days to be able to print an invoice because the system was down). We were told at the time of the switch that Quickbooks would be integrated, but to date we have heard nothing further as to that status. Product is more expensive than ImagineTime, with less flexibility and reporting options. It is NOT user friendly.

Pros: The Program looks lovely, great feel to it, although I've yet to be able to use it.

Cons: $7d