Medsender

Pros: This product is so easy to use. It is very helpful to just print to medsender, the document is uploaded and ready to email, or fax. It definitely save us time.

Cons: There are a few issues on the home page that might make it easier/faster to determine what we are viewing. However, the medsender time is quick to respond to suggestions and usually implement them asap.

Pros: So much value in this product. Much more efficient than other fax/doc sending options. Saves time and money, without sacrificing quality.

Cons: I’m not sure if there is a mobile app yet, but that would be the only “wish list” item I have for the app. It’s very easy to simply access from the web browser, though.

Pros: We had used another efax program. We had many issues with quality of fax- sent and recieved. There was not any support, if you did call for help it was a very large hassle to get to a person and most of the time they didn't know what the issue was and left you hanging for an answer for days. Medsender custom support is very efficient, and quick to respond. We love that they are integrated with our EMR - this is a great benefit Medsender is continuing looking for ways that they can improve the program. I look forward to hearing what is new and am looking forward to some new updated they are working on in the very near future.

Cons: Not much of negatives. Probably just having the logout time shorter. It seems like we have to log into our session so many times a day, as it has a 30 minute time out. It would be great if it was extended a bit. Archive option on our sent files.

Pros: Intuitive and simple. [SENSITIVE CONTENT HIDDEN] both have been great to work with, and are interested in making their product better and even more useable with logical features for my and other's business(es).

Cons: Few features missing, or could be improved upon, but the company is very willing to hear suggestions.

Pros: Does everything I need. Simple to use. Reasonably intuitive

Cons: It has on a few occassions sent a completely blacked out version of the document I uploaded to send

Pros: HIPPA Compliant solution! We also like that it shows when a fax was viewed by the recipient and that we can easily remove access to a fax.

Cons: Deployment for multiple departments that only want to see "their" incoming faxes has been problematic. We are still trying to resolve the issues.

Pros: Being able to send HIPAA compliant emails has now made my office entirely paperless!

Cons: I haven't had any real issues with this product. It's pretty simple to use & does what I need it to do.

Pros: I like that the software is simple and convenient to use. As a small business, I love that I can save costs with not owning/maintaining a landline and fax machine. It is a great option for saving paper, time, and money.

Cons: I can't think of any cons. It is honestly exactly what I want it to be.

Pros: Easy to use and very efficient. The free version has provided much more than expected.

Cons: There aren’t any cons that I’ve experienced using this software.

Pros: It is super easy to use and integrate into existing systems.

Cons: I have no negative points to share. It is helpful, inexpensive and easy to use.

Pros: It's easy to use and doesn't waste paper. Everything is digital.

Cons: I have had a couple offices say they faxed the papers back but I never receive them. Not sure what is going on.

Pros: It’s a very simple product that negates the use of my fax machine. In fact, I never have to go use that device again! That’s very exciting for our team. I look forward to all the future capabilities the platform will have which will enhance efficiency and improve productivity.

Cons: I think the user interface could be a little friendlier and appealing.

Pros: Medsender has allowed us to send HIPAA compliant faxes directly out of our Kareo electronica health record, especially for imaging and laboratory orders. This has been the primary benefit. Accepting faxes with results and adding them into Kareo is also easier than our prior system.

Cons: We had hoped that the software would help us reduce the burden of processing incoming faxes for our midsized medical group. It does reduce the burden, but not by much. Every fax still has to be reviewed by an administrative staff member and added to the chart. One of our primary limitations is not the fault of Medsender, it’s the fault of Kareo. Kareo does not permit each provider to have their own unique fax number on their orders. We are only allowed to use our main fax number for the whole organization. So in order for each provider to get their own faxes, they have to get a fax number through Medcenter and manually change the Kareo number on the order using Medsender. If carrier would allow each provider to have their own fax number we would not have this problem.