ExpertVoice

Pros: ExpertVoice has helped put our small brand in front of our customers and has really developed our brand advocacy.

Cons: The order processing on my brand's end should be more seamless.

Pros: I found the Expert Voice team to be very responsive and helpful. The daily activities of processing orders is easy to manage.

Cons: The fees were too high for our product. We are fine with paying a commission per sale, but the additional platform fees made this program too expensive for us. I feel there are reporting limitations.

Pros: ExpertVoice is an honest platform for highly built-educational modules that create beautiful content that is easy to retain.

Cons: Their analytical tool runs slowly. Each time you view a specific analytic, it takes a while to get back to the homepage.

Pros: We've found that ExpertVoice users have been early adopters to our products. We value their expertise and product feedback. We've also found that the review rate is outstanding.

Cons: Great services like ExpertVoice come with a cost. The program price is probably the largest con.

Pros: Expert Voice is an incredible way to get new product into peoples' hands that provide honest reviews. Their marketing campaigns provide a high ROI and their customer service is unrivaled.

Cons: I wish there was more automation with the import/exports so you don't need to manually enter everything. Perhaps this feature exists and I just don't have access to it

Pros: ExpertVoice team members have a quick response time, it's always easy to get answers!

Cons: Wish we had the ability to edit our own storefronts in the platform.

Pros: There is great support from an internal team that helps us hit timelines. They also proactively help us improve and grow within the platform

Cons: Nothing. The service and return we get is well worth the money

Pros: Being able to better educate retailers about our products.

Cons: Difficult to add products to storefront.

Pros: Great way to get a small brand in front of a lot of opinion leaders eyes.

Cons: Our current configuration with coupon codes instead of on the platform.

Pros: Expert Voice is a valued partner to our brand and marketing strategy at Royal Canin. We highly value the power of the recommender for our brand and Expert Voice has been a great partner in sending learnings and promoting advocacy across the US to our preferred experts and retailers.

Cons: Conversion is a heavy focus and major KPI for our business. Would love to see more data/reporting on store level/conversion driving data that shows where a recommendation was made that drove conversion. Equity and awareness provides major value but actual lower funnel conversion and ROI data would be even more impactful to our business.

Pros: Love it! We're just beginning to utilize EV the way we should I feel.

Cons: It's continuing to grow, which is awesome. not a con.

Pros: EV gives our company the option to reach a larger market and engage with those consumers in a more fluid manner. They have also helped our professional/industry discount program by facilitating those orders - enabling us to focus more on the advertising/marketing components.

Cons: There are features I would prefer to have direct control of (store page design/visible information, inventory management, etc.). The lead time to update/add new products hinders our ability to move product as quickly as we would prefer. Having more direct access to modify prices and edit product information/details would be helpful. Especially with how intricate/complex our industry is and how often things change.

Pros: My favorite thing about EV is getting the brand known by Experts in our field, & offering them a way to try the products, so they can then share their opinions with others.

Cons: Integration was extremely easy. I do wish the marketing offerings were more affordable for smaller brands.

Pros: I really love the team that assists me and helps answer all my questions about expert voice. They respond quickly, they care deeply, and they are excited when we succeed! Love all the employees at Expert Voice!

Cons: I would like to see more opportunities for customization on my brand page. I would also like a way to post daily updates about our brand.

Pros: You can add important information and check the report.

Cons: In my case I am not able to change some products so I think should be adaptable for the client.

Pros: ExpertVoice makes it easy to get our brand and products into the hands (and minds!) of experts, whose recommendation is instrumental in driving trial and growth for our brand.

Cons: In future, I think there is opportunity for additional lesson plan models, somewhere between a templated lesson and custom lesson.

Pros: As a brand I like that I can put deals out to people in the industries that deserve deals and can be influencers on a grass roots level.

Cons: It is expensive for us, we cannot afford it much of the time, cost for return is not sustainable, maybe in future it will be as we build a better known brand, however we though EV might help us build the brand and it may be just the nature of our product,,,, It would appear that most experts search for a brand not a product, and as such we dont get the attention, however we do get some fish in the net when they search for a product, however our specilized product would appear to get more play on EV AFTER we build our brand equity stronger in the communities.

Pros: Additional online sales channel to relevant users within our industry.

Cons: 45-day terms. Expensive marketing options.

Pros: Quality of product reviews the members supply.

Cons: Credit card orders that fail after shipment is already sent.

Pros: Expert Voice is industry known and has a network of professionals that we are able to get exposure to.

Cons: The backend software is a little clunky. They could explore some API options that would make inventory updates and order operations automated.

Pros: Ease of use, the team at ExpertVoice I work with, exposure to Retail employees

Cons: Not being able to update a store/product page myself

Pros: The Lessons that Expert Voice Team creates are amazing! They are able to take our brief and turn it into a crystal clear lesson that helps to educate our consumers.

Cons: There is not an aspect of Expert Voice that our team dislikes. The customer service is great, as well as the tool.