tawk.to

Pros: I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away.

Cons: The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat.

Pros: O facto de ser gratuito e poder implementar para suporte ao cliente e conseguir rapidamente ajudar os nossos clientes através de live chat.

Cons: Limitação na forma como se consegue pesquisar por conversas tidas no chat, não organiza a informação do mesmo contacto numa única timeline.

Pros: The live chat solution was easy to use and fairly fluid as an experience for the customer. It was also free to use.

Cons: IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations.

Pros: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps.

Cons: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much.

Pros: Tawk. to was an easy plug-in to our site. We primarily use it for inbound order questions and post-shipping support. The real-time chat, makes our customers feel like their’s someone on the other end, even though our ops team is small.

Cons: Advanced in-box integrations like CRM or ERP sync are missing. We had to create a manual system for tracking certain chats for internal follow-up.

Pros: The price! So many chat functions are paid and still dont work as well as tawk.to.

Cons: It doesn't integrate very well with our current software

Pros: Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it.

Cons: Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations.

Pros: Easy to communicate with customers. Responses can be checked in real time. Easy to navigate. Employess can communicate with each other in DM section. Group option is also very helpful. The feature is like the most is employess can track the chat history in very convenient way.

Cons: There is nothing to dislike in tawk to. Ai chat feature could be enhanced.

Pros: Mi ha colpito molto di tawk.to l'implementazione tramite lo script, ho apprezzato molto il fatto che quando un utente scrive un messaggio tramite la chat live arriva un suono emesso. Ottimo veramente anche nel modificare il form, mi è piaciuto veramente molto il fatto che mentre un utente scrive ti da già in chiaro il testo, molte funzionalità ottimo veramente

Cons: Mi è piaciuto di meno di tawk.to il fatto che ho apportato modifiche direttamente dal sito, le modifiche non erano state apportate subito, cioè un'utente interagiva nella chat ma avevo apportato modifiche ma non ha effettuato subito la modifica

Pros: Tawk was very easy to implement and allowed us to provide great customer service easily!

Cons: It was not visually appealing on the front or back out of the box - and it was not the easiest to customize

Pros: DO NOT USE THIS PRODUCT. We have been using the product for a month, just enough time to really get the knowledge base filled in, and the support ticketing service set up, when we got notice that the page is showing a PHISHING SCAM. We alerted Tawk to this issue, and they basically said the knowledge base is not their product (which is is tied directly into their dashboard as a service they provide) and can do nothing about it. So they are willfully allowing your client data to be stolen, and have absolutely no desire to resolve it. AVOID. This company will not only make your services look bad, they don't seem to care at all of the safety of your clients.

Cons: Poor customer service. Which is funny for a company that literally provides customer service. DO NOT USE THIS APP.

Pros: It.s free, easy to use, easy to config, works on many platforms

Cons: nothing at all. since it.s free, it.s an amazing tool.

Pros: With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device.

Cons: I do not have anything that annoys me when using tawk.to.

Pros: Tawk to is very easy to implement and use. It's my favorite live chat, and i assume most free.

Cons: I can't Rember if its any thing about tawk.to to dislike.

Pros: tawk.to integrated well with our website which makes it easy to communicate with online visitors.

Cons: I can’t recall the last aspect that failed me when using tawk.to.

Pros: Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions.

Cons: I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

Pros: I like the parrot logo. Nothing other than that really

Cons: Customer support and the product experience

Pros: I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat

Cons: lack of automation capabilities and it is not interactive chatbot

Pros: tawk.to enables me to connect and respond to customer queries over the internet.

Cons: Since I am always connected to the internet, I rarely face downtime.

Pros: Tawk.to's live chat feature is awesome and is perfect for our website! Their free plan is amazing, and unbeatable. No other live chat service offers the same level of service and features as Tawk without a big price tag.

Cons: There aren't many cons about tawk.to! One thing which does stand out is the lack of options to fully customise the chat - maybe allowing for more customisation would improve the service. As well as updating the UI.

Pros: We mainly use it for their live chat feature, but we're also happy with the traffic notifications.

Cons: Some traffic gets disconnected from their country, so their country data is gone and a default worldwide icon appears.

Pros: Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Cons: Customer service is a bit slow at times if im being honest.