Rating
5.0
6 reviews
Categories
4
Founded
2015
Employees
36
moinAI is the platform for automated customer communication in marketing, sales and customer service. With chatbots, live chat and ai product advisors, companies can communicate with customers on the website quickly and efficiently around the clock.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
2,144
Organic visits / mo
843
SEMrush reports no paid spend for this domain, but Google confirms 12 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
12
as knowhere GmbH
Active now
10
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as moinAI - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across AI Chatbot & Conversational AI Platform advertisers - the validated angles to copy. See the niche →
(6 reviews)
Pros: - Young motivated team, dedicated success manager after implementation - Lifetime learning and high-end software - Highly reliable solution and open for feedback - Scalable solution suitable for both different use cases and languages - Integration into many different ticket tools available
Cons: - Currently no possibility to send/receive photos and/or videos
Maximilian R. · Global Director of Customer Support · Consumer Goods · December 8, 2023
We are very happy to work with moin.ai - we also very much appreciate the quick responses and individual consulting by the customer success service team. Any occuring problems are usually resolved within the same working day. Overall, it's a very user friendly tool.
Pros: With the moin.ai software, we can easily manage our AI chatbot, as the hub provides detailed information and insights with just a few clicks. The statistic panel provides an instant overview of how the different topics are performing and where adaptation might be needed. We especially appreciate the self-explanatory themes tool, where we can easily adapt the answers of our chatbot individually and test them out before publishing. Even the inclusion of pictures and links is very easy. This enables a very speedy reaction to changing conditions and to optimize the question and answer flows accordingly.
Cons: There are rarely any cons as the hub is really very comfortable to work with. Regarding room for improvement, we would suggest to better mark/highlight the individual conversations that needed a human takeover to allow for a better analysis.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Marketing Automation | 1 | 5 | Ad |
Domain confidence 98%
Denise B. · Head of Social Media Marketing · Leisure, Travel & Tourism · March 22, 2021
Steigerung des Kundenerlebnis, Sehr intuitiv für Mitarbeiter als auch für den Kunden.
Pros: Die Kollegen arbeiten äußerst schnell und zuvorkommend. So wünscht man sich die Zusammenarbeit mit einem Dienstleister.
Cons: Eine Export und Import Funktion (z.B. CSV) wäre wünschenswert.
Hendrik K. · Costumer Experience Manager · Financial Services · February 17, 2021
Die Zusammenarbeit mit moin ist hervoragend. Ein sehr kompetentes, herzliches und unkompliziertes Projektteam, auf das man sich verlassen kann! Eine besondere Stärke des Unternehmens ist das Bewusstsein für Weiterentwicklung. Moin ruht sich nicht auf dem sehr guten Produkt und Kundenservice aus, sondern wird immer besser. Mit diesem Anbieter befinden Sie sich auch in vielen Jahren noch am Puls der neuesten technischen Entwicklungen.
Pros: Die große Stärke des moin-Chatbot liegt in der Intent-Erkennung (d.h. automatisierte Zuordnung der Kundenfrage zu einem Thema / "verstehen" der Kunden-Frage). Die User-Experience im Bot ist sehr gut, da natürliche Sprache interpretiert wird. Wir haben eine automatisierte Beantwortung von 65% aller Anfragen erreicht!
Cons: Es gibt ein paar Einschränkungen im Backend bei der Bearbeitung der Antworten und bei bestimmten Auswertungen. Hervorzuheben ist aber die enorme Entwicklung, welche das moin Backend in nur einem Jahr gemacht hat. Bei dem Innovationsgrad von moin vertraue ich darauf, dass auch die letzten fehlenden Funktionen bald zur Verfügung stehen.
Eva K. · Referentin für Organisationsentwicklung · Newspapers · September 15, 2020
With moin.ai we found an effective chatbot software to support our consumer support.
Pros: - quick and easy setup - mostly selfexplanatory - friendly customer support - effective usage
Cons: There is nothing special to mention here.
Heidi S. · Marketing Director · Consumer Goods · August 6, 2020
From the beginning of our partnership till now - we couldn´t be more happy! Quick replies of questions, fast implementation of new intents and at least a very uncomplicated team members!
Pros: Very quick and self-learning software. After the login you have a good view overall and can decide which thread you like to go deeper.
Cons: I am very happy with our chatbot, maybe for future implementation there could be a suggestion tool for new intents to learn and then easily drag and drop
Ralf P. · Head of Digital Performance & Marketing · Sports · July 7, 2020
| 3 |
| 49 |
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| Chatbot | 4 | 6 | - |
| Conversational AI Platform | 5 | 22 | - |
