Rating
4.8
130 reviews
Categories
7
Founded
2007
Employees
34
Funding
5.2M
Merger / Acquisition
XCALLY is a powerful Customer Service Platform for Inbound, Outbound, and Blended Contact Centers built on Asterisk. Engage your customers with Motion’s unique technology—multichannel, real-time, efficient, and AI-driven. Deliver an exceptional Customer Journey across Voice, Web Chat, Email, SMS, and Digital channels. Leverage advanced features like Contact Management, a Predictive Dialer, and the Cally Square IVR Designer. Automate tasks, gain actionable insights, and enhance service delivery with Artificial Intelligence. Designed for maximum flexibility, XCALLY offers both on-premise and cloud deployment options, ensuring businesses can prioritize data security and privacy. Whether hosting on private servers or leveraging a secure cloud environment, XCALLY safeguards sensitive information at every step.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
892
Organic visits / mo
238
SEMrush reports no paid spend for this domain, but Google confirms 30 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
30
as XCALLY S.R.L.
Active now
0
last 14 days
Advertising since
May 2025
6 mo running
Last seen
Nov 2025
Running 24 ads on LinkedIn as XCALLY - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(130 reviews)
Xcally is a good app I used when I worked in the contact centre. It is used to pick calls from customers, check call history and monitor calls on the dashboard. It’s easy to setup too once you get access.
Cons: Xcally has no cons really. It’s a perfect app for call centers and easy to use. Nothing bad about it to be honest.
Ade G. · Call center rep · Banking · July 31, 2025
Pros: Easy installation. Fast support response. Reasonable price.
Cons: Upgrade may bring some additional issues.
Michaela L. · Marketing Manager · Telecommunications · July 18, 2024
Pros: Ease of use for administrator and agent.
Cons: Reports engine lack the option to run all query types from the database
Amit O. · Project Manager · Telecommunications · March 7, 2024
| Category | Page | Rank | Placement |
|---|---|---|---|
| Predictive Dialer | 1 | 24 | - |
| Business Phone Systems | 2 | 2 |
Domain confidence 98%
Unlock new revenue streams by partnering with XCALLY for omnichannel solutions Omnichannel CX isn’t just a trend—it’s a…
Customers expect fast, seamless experiences across all channels. To meet this demand, adopting an omnichannel platform t…
Navigating CX in highly regulated sectors like healthcare, finance, and public services requires more than just great se…
The future of CX is here: what’s next for 2025? Omnichannel CX is transforming the way businesses engage with customers…
Unlock new revenue streams by partnering with XCALLY for omnichannel solutions Omnichannel CX isn’t just a trend—it’s a…
Unlock the secrets to scalable, high-performance contact centers Discover how to optimize your contact center operation…
Pros: easy install, setup, management. friendly UI.
Cons: problem with performance for old install.
Jurijs M. · IT specialist · Telecommunications · December 7, 2023
I work on implementation and customer relationship. Both of them has the same conclusion: friendly interface and easy configuration. The thing the customer can easily administrate their own telephony system is crazy for them.
Pros: What I like most is the unification. I think every component of the software is clear and has it's function well defined. Optimization I think is the word.
Cons: What I like least is sometimes I think it's a little limited by the admin portal. I'm used to work with pure asterisk configuration and everything written on asterisk dialplan.
Sara G. · Project Manager · Telecommunications · December 4, 2023
In general its a good product an so usefull for all the necesities of the customer
Pros: The intuitive menú for all the configurations, specificly Cally Square.
Cons: I dont dislike nothing globally but for example i dont like when i try to find an agent in lowercase and i cant find It cause his name is writting in uppercase.
Miguel F. · Support team · Telecommunications · December 4, 2023
It’s been so easy to learn how to install and manage. It’s have many advantages and features over the competitors
Pros: The user interfaces is the easiest think
Cons: Nothing particularly, the platform is very useful and friendly
Will E. · Pre sales engineer · Telecommunications · December 4, 2023
Pros: La possibilità di customizzare le configurazioni del software nel dettaglio. Lavorando in un BPO con numerosi Clienti è fondamentale poter personalizzare le impostazioni del sistema per servizio per cliente. Ritengo essenziale e tra i benefici principali che il sistema recepisca le modifiche in realtime, senza dover scollegare gli operatori.
Cons: Le configurazioni legate alla reportistica potrebbero essere più intuitive. Elaborare report personalizzati può risultare complesso per utenti non tecnici, privi di competenze nei linguaggi tipici utilizzati nella configurazione dei database.
Stefano D. · Planner Manager · Telecommunications · November 29, 2023
Pros: Il supporto che abbiamo avuto da tutti i reparti è stato sempre veloce e risolutivo.
Cons: L'usabilità dell'interfaccia è migliorabile
Mario A. · Supervisor · Telecommunications · November 29, 2023
It has been a great and fortifying system. We were familiar with the core application so our knowledge and communication is streamlined with xcally well. We will always advocate the used of Xcally as a solution against heavy-laden systems.
Pros: I like the fact it help installer to fulfil their hosting plan with their customers.
Cons: In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around.
John A. · CEO · Telecommunications · November 13, 2023
Captivant
Pros: Un outil qui permet de sauvegarder des appels d'enregistrer aussi
Cons: Xcally ne donne pas la possibilité d'avoir les sauvegardes en temps voulu
José Z. · Banquier · Financial Services · October 30, 2023
Pros: Xcally est un logiciel très simple à utiliser Il est bien structuré et l'accès au fichie sont bien facile très fiable et sécurisé
Cons: J'apprécie pas l'aspect de xcally c'est un peu simple a mon goût Il faut revoir tout ça
Douglas a. · Assistant · Computer & Network Security · September 14, 2023
Pros: C'est simple et facile à mettre en place, C'est un logiciel ergonomique et bien structuré et de plus l'accès à la fiche client est aisé.
Cons: Honnêtement , il n'y a rien que je n'ai apprécié, j'ai donc plutôt été satisfait
Arnold K. · Développeur logiciel · Wholesale · August 31, 2023
We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!
Pros: I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
Cons: There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!
Yehoshua K. · System Administrator · Financial Services · July 30, 2023
Excellent great system and the guys over in Italy are very helpful
Pros: The realtime monitoring and dashboards are great and very helpful for call center use
Cons: Does not have an option to easily run a backup
Lee G. · Customer Support · Telecommunications · July 27, 2023
Pros: Integrazione con i più diffusi CRM/Ticket System, integrazione con soluzioni Conversational AI
Cons: Sarebbe utile disporre di una interfaccia grafica più ergonomica
Davide P. · Account Manager · Information Technology and Services · July 24, 2023
Ottima esperienza
Pros: La facilità di utilizzo del prodotto e la capacità di integrazione con i più diffusi CRM e sistemi di ticketing ed inoltre la possibilità di integrarsi con soluzioni di Conversational AI
Cons: Abbiamo avuto alcuni problemi dovuti il database
Andrea M. · System Engineer · Information Technology and Services · July 24, 2023
Pros: Facilità di utilizzo e di configurazione
Cons: mancanza di integrazioni con Azure (cognitive)
Simone Z. · ICT Manager · Information Technology and Services · July 21, 2023
accelerare la transizione digitale
Pros: x come Multicanale, Social Network integrato, Scalabile, costantemente aggiornato. Avrai sempre il tuo Partner locale dedicato: cosa chiedere di più?
Cons: Nulla da segnalare tranne che attendere ulteriori novità
Roberto M. · Manager · Telecommunications · July 21, 2023
Pros: XCALLY è una soluzione eccezionale che offre numerosi vantaggi per il nostro call center. Prima di tutto, il sistema di smistamento intelligente delle chiamate ci ha permesso di ridurre notevolmente i tempi di attesa dei clienti, garantendo che ogni richiesta venga assegnata al rappresentante più adatto. Ciò ha migliorato significativamente le esperienze dei nostri clienti, aumentando la soddisfazione e la fedeltà. Inoltre, le funzionalità avanzate di monitoraggio e reporting ci offrono preziosi dati in tempo reale sulle performance del call center e degli agenti. Questo approccio basato sui dati ci ha consentito di prendere decisioni informate, ottimizzare l'allocazione delle risorse e individuare le aree in cui i nostri agenti possono migliorare. Infine, l'integrazione fluida con il nostro sistema CRM ci permette di accedere istantaneamente alle informazioni sui clienti durante le interazioni, permettendoci di fornire supporto personalizzato e tempestivo.
Cons: Sebbene XCALLY sia una soluzione eccellente, ci sono alcune piccole criticità da considerare. Inizialmente, abbiamo riscontrato una leggera curva di apprendimento durante la fase di configurazione e onboarding. Un po' più di assistenza iniziale avrebbe potuto agevolare il passaggio a nuovi utenti e garantire un avvio più agevole.
Anonymous User · Software Developer · Program Development · July 20, 2023
XCALLY mi ha permesso di gestire meglio il rapporto con i clienti, aiutandomi a ottimizzare i tempi e a ridurre i costi.
Pros: Praticità, rapidità di utilizzo, interfaccia friendly. Possibilità di interagire con i clienti attraverso un unico strumento: chiamate e messaggi da ogni canale possono essere gestiti esclusivamente grazie a XCALLY. Eccellente la possibilità di comunicare con i propri colleghi, ottime le funzionalità garantite agli admin che possono supervisionare in maniera efficace l'operato degli agenti.
Cons: Non ho avuto problemi con XCALLY. Il servizio di assistenza sempre a disposizione è una garanzia.
Stefano V. · Libero professionista · Marketing and Advertising · July 20, 2023
Usually, moving to any VoIP product will reduce the cost of your current invoice related to phone/voice system.In our case, as we are an IT company, we easily installed xcally software in our own servers and when we needed support, they assisted us in all the matters.The UX is friendly, the end-users are able to use it quickly. Xcally offers different possibilites to use the system; from Phonebar (windows client) to WebRTC (where you can use your browser to do and receive calls).
Pros: It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks to the flexibility it brings.They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration.Sales team demonstrated to be very flexible and always adapted to our demands, something that we really appreciate a lot.
Cons: I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team.
Antoni S. · Technical Support Manager · Information Technology and Services · July 13, 2023
Ottimizzazione delle risorse del contact center
Pros: La facilità di gestione e l'interfaccia IVR
Cons: Non posso evidenziare particolari aspetti negativi
Stefano S. · Solution Architect · Information Technology and Services · July 13, 2023
A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web
Pros: IVR design, report, call centre, integration with CRM,
Cons: Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation.
Dick Hay N. · CEO · Computer & Network Security · July 9, 2023
Pros: Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.
Cons: Not a must but would be a plus if a simple crm system is integrated.
Lillian W. · SE · Information Technology and Services · July 6, 2023
Shortlist |
| Auto Dialer | 2 | 3 | - |
| IVR | 2 | 6 | Shortlist |
| Telephony | 2 | 22 | - |
| Call Center | 2 | 26 | - |
| Contact Center | 2 | 30 | - |