LogMeIn Rescue

Pros: I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.

Cons: There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk.

Pros: Always a reliable tool. Can't think of any issues we have had!

Cons: Nothing. Has always worked and never had any issues with it.

Pros: Lots of remote software features Integration with FreshDesk Unattended Access included

Cons: Price No mobile phone support (android/iphone)

Pros: Ease of setup and intuitive interface for admin and client

Cons: need a robust Internet connection on client side

Pros: ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). It allows instantaneous access to computers that are otherwise difficult to physically get to.

Cons: Sometime Disconnection in the services. Cost is little bit high.

Pros: Os recursos de controle que ele te oferece são muito bons

Cons: Ele e um sistema muito caro na versão completa e paga ,

Pros: The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Cons: I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Pros: Cuando tuve un problema en mi pc , fácilmente se conectaron a mi ordenador para solucionarlo

Cons: No he tenido ninguna mala experiencia con rescue

Pros: Le logiciel me permet de contacter Microsoft, et d'être aidé à distance via ce logiciel professionnel.

Cons: Le prix, le logiciel est vraiment chers par rapport à certains concurrents.

Pros: es un aplicativo muy completo, intuitivo y facil de usar.

Cons: en lo que llevo usando el aplicativo no he encontrado contras para el.

Pros: More often than not, I have gotten stuck & then had the benefit of someone to help remotely solve the issue

Cons: Haven't found anything I don't like, so I'll keep using it. If I do find something to critique, I'll edit my review.

Pros: This product is easy for the end user to run and allow me to access their computer. It gives them the confidence that I can work on their problem quickly

Cons: We have had no problems with this software and it is a go-to piece of our tool kit.

Pros: Easy of access in joining sessions both scheduled and impromptu.

Cons: The installer can take a few extra moments at times to join screens.

Pros: Rescue is easy to use for our team and our customers. I have noticed they feel more comfortable with allowing us to use rescue as opposed to other products like Team Viewer.

Cons: Rescue is a bit cumbersome for Apple (specifically mac) users.

Pros: I am able to get real time help with my IT problems and I don't have to continue to pay the service that I was using.

Cons: It is hard to get started with the set up if you are not tech savy but no worries someone can walk you through all of it.

Pros: Contrôle à distance pour une assistance au travail pour entreprise

Cons: Aucun Point faible constaté pendant son utilisation

Pros: best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...

Cons: file sharing is take to much time & some time remote is auto disconnected

Pros: Lorsque j’ai des soucis avec mon ordinateur, l’informaticien peut prendre le contrôle à distance, cela est un gain de temps et d’argent considérable.

Cons: Pas de point faible mais cela fait un peu peur qu’on ait accès à l’entièreté des fichiers de l’ordinateur

Pros: Financial-grade TLS 1.2 with 256-bit advanced encryption is very secure for all communcation

Cons: Can be used by few people for wrong purposes by hackers

Pros: It is possible to get remote help for computers, Macs, and mobile devices. The devices can be accessed quickly without the need to install any software. Reports on user satisfaction, performance, and session statistics can be created. Sessions can be automatically recorded, and earlier sessions can be reviewed.

Cons: It is worth it for the remote connection and its prices, but it is not the cheapest one. Simultaneous connections may be improved. Before starting sessions, there are some user access limitations to be completed in Windows.

Pros: Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history.

Cons: There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

Pros: Reliable - unattended access - ease of use with client

Cons: Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Pros: From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Cons: Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.