Tripleseat

Pros: The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved!

Cons: While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change.

Pros: Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful.

Cons: The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way.

Pros: The ease of use is 100% the reason i have Triplseat. Having a sysrem that is quick to respond to my guests, that can be personalised and keeps all the data in one place has only increased my sales. Its a sysrem that keeps me ahead of the competition. My team love it too.

Cons: I would like to be able to add more event status in that suits my business. But its a minor bug bear

Pros: Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads

Cons: If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically.

Pros: Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system

Cons: Sometimes it was slow, but that was primarily based on when they were doing updates onto the system but overall I had no issues.

Pros: Overall Tripleseat is great and works well if your venue has the need for a customizable event management platform. It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.

Cons: The built in discussion (email) platform is a little clunky and can be difficult especially from a client perspective. It has improved over the years and more updates are planned to make it more like a traditional email platform.

Pros: It's easy to use and understand. It helps me connect and communicate efficient efficiently & quickly

Cons: I'd like to be able to request and receive payment via Triple Seat rather than using a third party payment system

Pros: The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends.

Cons: Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.

Pros: What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand.

Cons: What I like least about the use of is the integration of Production related items and the use accounting those.

Pros: I like that tripleseat helps us to organize and plan our events for our venue (a members club) and that it is highly customizable and allows us to create new fields and drop downs almost on the daily. The reporting function is also incredibly helpful for explaining event trends to the higher ups.

Cons: I don’t like that messaging through tripleseat typically gets lost in our clients inboxes because it is often directed to spam. I also think accounts and associated contacts can be a bit simpler and smoother process for creating contacts.

Pros: It is so user friendly! Keeps everything in one place from getting the lead, prospecting, communicating, booking, charging the guest, sharing it with the team. It keeps you organized and accountable.

Cons: No cons really - I love the tool and would recommend it to everyone in the restaurant and sales industry.

Pros: The CRM feature allows us to continue relationships past the guests events with ease. Additionally, the speed of response keeps us as the clients first choice!

Cons: The reporting can be a bit much to filter, but once understood, the reports are incredibly valuable. Personalization keeps them relevant and actionable.

Pros: The convenience and ease of the system to communicate and sent proposals and contracts to clients, plus the continued education

Cons: I am still learning and sometimes have difficulties navigating through some of the options. Would liked to be able to make changes on my own, instead of going through customer service

Pros: Very easy to use! Helps make the contracting process so easy for venue/customer alike. Easy interface with so many customizations

Cons: I do not have an issue with Triple seat. I do wish that we could select multiple leads at a time to turn down for ease with generic turn down reasons. But otherwise great!

Pros: I like the ease of being able to send payments and contracts for signatures when booking reservations.

Cons: I don’t think there’s much that I don’t like about the program, since I’m always working with their team to improve my UX.

Pros: i can keep all my contacts and parties organized in one place, putting contracts together is so easy, you can customize emails add pictures and more

Cons: maybe auto correct would be a good upgrade, over all I think it very much on point. maybe have a system were is does not ho in to spam for guests

Pros: User experience from the business end on web is great. You’ve done some fab updates to make it more efficient

Cons: We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process.

Pros: The ease of use and customer interaction and retention. The messaging system is great! Highly recommend

Cons: I don’t like how my messages end up in spam folders and that if I respond from my personal email, it doesn’t show up in the messages in the TS system.

Pros: Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving. Boost efficiency

Cons: Setting up menus on Tripleseat direct, when I have a question it is a challenge to get answer without going back and forth on email

Pros: - User-Friendly Interface: I find the platform very easy to use - Customizable Documents - Calendar Features: I love that I'm able to see everything that is going on in a intuitive manner - Support: the team has been incredibly responsive and helpful anytime I’ve had questions

Cons: - No toast integration - The mobile version: It isn’t as smooth or responsive as the desktop platform, which can be tough when I'm on the go

Pros: It helps make sure multiple departments can have the same information. The cloud based is invaluable.

Cons: Recurring event information would make my life so much easier. Multiple events happen weekly or other requirements and doing it manually or copying takes time.

Pros: I love that all my event communication is in one place. The filtering is super beneficial as I manage many venues.

Cons: I have constant issues with formatting documents. It's inconsistent. Sometimes I'm forced into using double spacing. Fonts don't match. Regardless of whether I paste to match destination formatting.

Pros: The flow of the presentation, split into 3 segments, different speakers, it was pretty entertaining not boring at all!

Cons: The reports were a little confusing and super fast explained but I have nothing negative to say about it