Vonix

Pros: The hands on assistance to getting my services set up

Cons: The phone app is a little basic. I would love to have more capabilities in the app.

Pros: They are extremely responsive in the service department.

Cons: The limbo time for Campaign approval for texting.

Pros: Customer servie and ease of integration and implementation

Cons: I cannot say anything at all as it was a smooth transition

Pros: I am pleased with the call volume and ease of use for the app

Cons: I have no issues with Vonix at the moment

Pros: The phones are really nice, and the quality of sound has been great. We love the voicemail to email transcription.

Cons: The texting aspect in Vonix Flex isn’t as user friendly as it could be. It would be nice to be able to upload your contact list, as text messages show up in the queue with just a phone number, and you have to manually assign the contact name. It’s just a little thing that would be so helpful.

Pros: Su facil implementacion fue fundamental al generar la migracion a este aplicativo, es muy versatil.

Cons: No tengo ninguna queja por el momento sobre este aplicativo.

Pros: We liked how Vonix came in and helped make our phone system simpler yet more reliable for our customers and staff.

Cons: My only two wishes at this point would be some additional user-level controls and settings in the portal for the portfolio of locations--the ability to see if any store phones are down or lose internet/power, etc...The second would be recorded calls for our pro-plan. Business is soft right now, and this would provide us with more training opportunities with the sales team.

Pros: There is an abundant amount of features that we use daily. 2 key features for our team is being able to transfer calls between the different locations and the ability to never miss a call.

Cons: We have been using it for a month now and currently the software presents no cons.

Pros: Customer Service is very good and the quality of the phone system

Cons: I cannot think of anything that I do not like about it.

Pros: The phones and mobile app are easy to use. The call quality has been good, the VoIP service has been stable, and the customer service has been outstanding.

Cons: Implementation was not as smooth as I was expecting it to be, but the problems it entailed were solved promptly by the [SENSITIVE CONTENT] and his staff.

Pros: This system simplifies answering every incoming call to our shop. The app allows me to answer while on test drives, in the lot or even at home.

Cons: Cell phone app has some quirks. I was told an update is coming soon.

Pros: It can be easily configured and migration is easy. If you do not succeed, you call customer service and they will support your requirements.

Cons: With migration you should give feedback on how to use Vonix.

Pros: It is user friendly. It was simple to switch over

Cons: I haven't found a con just yet. Any Con I thought would come up, [SENSITIVE CONTENT HIDDEN] fixed.

Pros: How easy it was to switch carriers and the countless options for the phone system.

Cons: We haven't found any issues at this time.

Pros: I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether during class times or not. We are a fitness boutique and it's usually loud with music playing in the background. The messages are critical. Vonix worked out a customized, logical auto attendant for our personal business needs.

Cons: The only thing I can think of is that I do have to manually remove the voicemails from the phone even after I have listened to them through the email. However, I bet if I were to call customer service they would figure out a way so that I do not have to go through that extra step. Their customer service is stellar.

Pros: Friendly and reliable service people, easy setup, and great product

Cons: No real negative to the service to date.

Pros: The Vonix software is easy to use and it is easily customized to fit our needs.

Cons: At this point, there isn't anything that I do not like.

Pros: The firm has employees in two states and three locations. Each location has an extension and phone and we talk as if we are in the next room. The quality of the calls is much better than our previous provider. The cost is lower than our previous service provider.

Cons: It is always a process of changing providers but we were able to schedule a time when it would least impact our office and Vonix was able to get it done within the allotted time.

Pros: I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

Cons: We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. But the team at Vonix was really responsive and helpful and they walked us through the training.

Pros: I appreciate the ease of the software. It has been useful to our business needs.

Cons: None to report at this time. There are no cons to report.