Ricochet360

Pros: The program is very straight forward and easy to use. Pablo was very helpful and very detailed on the live training I attended through zoom

Cons: At the moment no cons so far, everything seems straight forward like I mentioned

Pros: Program has a lot of helpful futures and where very easy to work with! Enjoy all the tabs that allow us to be detailed in notes as well as logging our calls per day future.

Cons: No complains as of now, excited to start quoting. Only bad thing is that other vendors get same information as us which can lower our chances of getting sale if they offer lower price.

Pros: One of the standout features for me is the lead management system. It really streamlines the process and saves a ton of time, especially with its automation capabilities. Plus, the interface is pretty intuitive, which makes it easy to navigate even if you're not a tech wizard.

Cons: I found the initial setup to be a tad complex. There were moments where I felt like I needed an extra hand to get everything running smoothly. Also, the pricing is a bit on the higher side, which might be something to consider depending on your budget.

Pros: Everything was very easy to understand and use the step by step was easy

Cons: The customer support was very slow at getting back in touch.

Pros: Ease of use and versatility was my fave part

Cons: Nothing comes to mind, efficient software

Pros: The CRM and lead management system is robust and highly customizable (I really like that! it's an importante thing to me)

Cons: The interface could be more modern and user-friendly. Some features are buried under multiple menus, making navigation a bit cumbersome for new users

Pros: How easy it is to use and the format is easy to read and use

Cons: There is nothing not to like about Ricochet360 its absolutely great

Pros: [sensitive content hidden] answered my questions with onboarding and gaining a better understanding of the system.

Cons: I don't have any cons about Ricochet360. I'm new to the system and am excited about the possibilities.

Pros: It is very easy to use, and has lots of features that make it easy to follow-up with clients. You can even assign other team members tasks.

Cons: I wish it wouldn't run out of leads in my dialer. Eventually, it runs out of leads to dial and they have to be restocked with more. I am not the admin so I have to wait for my team to get it done for me. It still works for manual dials, so I can still make outbound calls.

Pros: Everything is in one place. Clear & easy use

Cons: I didn't find any imperfections in the system

Pros: The price is what sold us first. Very good pricing. Customer service and the implentation team is wonderful.

Cons: I found it to be harder to navigate than other platforms.

Pros: [sensitive content hidden] - Very sweet and helpful! She was able to assist me with my call issue!

Cons: No cons!

Pros: Im excited to try it out but it looks very simple and easy to work with

Cons: Don't really have a negative experience with Ricochet360

Pros: I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to [sensitive content hidden]. Both were super helpful each time. Thanks so much guys!!

Cons: The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution.

Pros: Used the Zoom support today to address some issues that were happening within our agency. [sensitive content hidden] did a great job of patiently walking thru our issues and addressing them one by one. Took the time to explain & respond to numerous questions and we were able to come up with proactive fixes as a result. Turned a big frustration (almost all due to operator error) into a very positive experience

Cons: Sales team performance tracking & reporting could be beefed up. Looking forward to call recording & AI coaching tools.

Pros: seems like an intuitive system. The customer support and training are great!

Cons: Learning how to navigate something new is always hard at first.

Pros: The best feature on Ricochet360 is its automation such as texts,call tracking and social media tools.

Cons: Ricochet360 is an easy to use software with a good Marketing Management with 360 degree vision.

Pros: Ricochet360 redesigned outbound calling by bringing an auto-dialer through which agents are connected to leads per second and such benefits come with a level of competition. I was able to contact fresh leads the one moment they signed up and joined the CRM, which kept them warm and active.

Cons: I faced a challenge in call routing especially during high inbound traffic period. Some calls are received from the distribution logic to agents that are already involved in another activity inconspicuously creating overlap and docket mishmash.

Pros: The robust but simple reporting and monitoring. You can customize it to be what you want it to be.

Cons: We just started, so I don't have any at the moment. I'm looking forward to getting more familiar.

Pros: Very thankful for the initial setup. Trainers did a great job of explaining.

Cons: I don't have anything negative at this time.

Pros: very user friendly, [sensitive content hidden] did a great job at guiding me through it.....

Cons: Don't have experience with it yet, .

Pros: ease of use and the visual is not crowded

Cons: Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc)

Pros: EASE OF USE compared to the platform we are currently utilizing.

Cons: Not certain yet if there will be any, the automatic saving feature may be a con, we'll see.