WhatConverts

Pros: The features on the WhatConverts platform are unlike anything I have used before. Lead reporting is comprehensive, such as location, lead and landing page, device and call recording. The javascript code used to track leads is minimal and has very little impact on site performance and SEO. We enjoy testing out the platform's capabilities and integrating it into our various setups

Cons: There is only one minor issue I dislike. The fact that only one email address can added per agency account is somewhat annoying, but is not a show stopper. We would like to invest in second or third agency dashboards, but currently limitations are in place to restrict email addresses (including profile accounts) to only one whitelabel setup at any one time. This prevents anyone else using the same software outside of our organisation and may present barriers for our future customers, if they use the software prior to working with us.

Pros: I love the Integration features. The local numbers avalible and I like the support team: fast , easy to contact and friendly.

Cons: It didn't have a integration with WhatsApp Business to track conversations.

Pros: It tracks everything - calls, texts, form submissions, and then in the dashboard we mark which ones are real conversions. Who cares how many calls you get if none convert! Now we have accurate metrics. It also connects with Google adwords so I can send back to Google Analytics ACTUAL conversions, not just phone calls or form submissions that weren't good leads. I can confidently set the adwords to a "optimize for conversions". In addition, customer service is incredible. The day I signed up, I was in the middle of setting things up. It was easy, but the live chat monitor popped up and asked if I needed help. In 15 minutes, he had all my phone numbers and website forms set up and tracking leads. Every time I've had a question, either live chat answers on the spot, or they respond quickly in email.

Cons: One complaint. It doesn't remember me when I go to login. Which is really saying, I don't have any complaints about the software itself. Actually, I do have a feature request. I'd like the ability to add another label to apply to some of the leads we're turning down, rather than labeling them as rejects or spam. Some are actually good but the client is being picky so they are not taking them at the present moment. To label them as good leads isn't right, but neither is it right to call them rejects.

Pros: We use WhatConverts on several of our own accounts as well as our marketing clients. The program gives us great data and information that helps drive our marketing strategies. It's got a seemless integration into Wordpress that has been easy to implement. Their customer services has been top notch since implementation. Highly recommended.

Cons: I have no complaints about Whatconverts currently.

Pros: What it promises to offer, easy to navigate dashboard

Cons: I have been on call with your sales team a few times and the software still cant track conversions properly and traffic source of leads along with keywords.

Pros: The software is pretty slick, however, the best part is the customer service that comes along with it. This software was purchased and implemented by someone else, so I didn't have a lot of background on it prior to using. [SENSITIVE CONTENT HIDDEN] were so patient, quick to respond and incredibly detailed in response. They do whatever needs to be done to figure out the challenge.

Cons: No negative feedback on this at this time.

Pros: The software is easy to navigate. I can always find what I am looking for efficiently and the level of detail that this software provides ultimately helps me to find certain trends I may have missed previously.

Cons: I wish there was a way to get more granular with the actual conversion cost. If this could interface with Google Ads and/or Bing Advertising that would be great. I have had clients ask how much they spent on a particular conversion or in a particular week; so to have that in one place would be great.

Pros: Easy to use and it works well. I researched for a long time and I am glad I found this product.

Cons: Nothing so far i am veryt happy with my test drive

Pros: the support team is fabulous. The data is tracked very well

Cons: nothing the software works great. I wish that could edit some things myself without having to ask support

Pros: I am continuously learning about the new ways I can track attributions. The more I learn the better this tool gets. It really allows me to track everything I need to capture all attributions which is crucial for my industry! Their customer support is #1. [SENSITIVE CONTENT HIDDEN] are extremely competent with the software they use and respond lightning quick. Easily the best customer support I have experienced.

Cons: The amazing customer support is needed. This software is great but a little complicated and difficult to get a handle on however it is all worth it due to the great support and functions this software has!

Pros: The instant chat support with an intelligent person like [SENSITIVE CONTENT HIDDEN] is the reason I will stay a customer for life.

Cons: Can't think of any negatives at this time other than trying to figure out how to record leads for [SENSITIVE CONTENT HIDDEN] chat requests.

Pros: The most important thing for us is being able to track calls, form submissions, facebook leads, Leadpage/unbounce submissions, and chats - WhatConverts allows us to do this all. Additionally, we (and our clients), love being able to see which paid keywords are driving sales. They also have incredibly helpful support staff.

Cons: Prior to 2020, their documentation was old and a bit outdated. The initial set up was more difficult than it probably needed to be, however, they've recently updated their website/documentation and it's much, much better.

Pros: I love that no matter what type of lead, WC can track it. The platform is easy to use and setup and the support team is the best I ever had the pleasure to work with!

Cons: I can't think of anything off of the top of my head.

Pros: We have had tons of issues attributing specific leads to specific channels. WhatConverts has been such a huge help for us to see lead quality and lead sources for our campaigns. When we dont have client site access it's very helpful for us to be able to read form fills in the WC platform and see where that form fill came from.

Cons: Form tracking and call tracking set up is not very intuitive, as is field mapping for the dashboard. It's a little clunky and complicated.

Pros: With this software, it is easy to prove ROI from digital marketing efforts. Integrates with so many things. Great support staff.

Cons: Nothing that I don't like. Software is beautiful.

Pros: I appreciate the different integrations available, the customer support is always helpful I barely have to lift a finger if I need anything done they are on it. I don't have to wait days for a response after I ask for help either. The price point is great too, we started out with the low plan and upgraded to the agency level within a month because we loved the features.

Cons: Sometimes, I have a hard time understanding the help articles but that could just be user error.

Pros: The tool was very easy to get set up and tracking leads. I didn't know all of the features at first, but love that I can see how many calls were answered and even hear a recording of every call if needed. Their customer service team goes above and beyond and makes the process really easy.

Cons: I'm a newer user and don't have any complaints as of yet. I do anticipate that it will take some time to get WhatConverts fully integrated with my client's tools. As an agency, our clients are all using different tools and have different levels of sophistication. That isn't a concern with WhatConverts but it adds more technical work on our agencies side.

Pros: Allows me to connect multiple different systems like phone, email, live chat, and our e-commerce platform and track UTM codes to see what pages and campaigns are converting to sales.

Cons: Reporting could be improved. It's not clear to me sometimes on what the conversion event is until I check a few different systems.

Pros: Easy to set up and use. And, if there is an issue with something I don't quite understand, then the support is awesome.

Cons: I wish it gave keyword info for organic google leads.

Pros: Call and form (leads) capture data is excellent.

Cons: I'd like to tell you, but it's a secret.

Pros: It is very user friendly for our staff and our clients

Cons: Some of the filter options but that has been updated since.

Pros: I have been looking for a tool like this for years, I even considered having something developed at one point, but as soon as I started using this software it became the complete solution for us... We used to have clients who would say that they can't tell whether it is our marketing efforts that are bringing in more leads or theirs. Now it is all there in an easy to understand dashboard, Form leads, Calls and brilliant reports. WhatConverts solves all this for us.

Cons: Only issue I find sometimes is that I need to ask support for help on setting certain things up, but they are brilliant at helping so not much so much a problem, but I just like to know how to do things myself sometimes.