Workiz

Pros: Customer service was friendly and helpful.

Cons: Monthly fee expensive for a small business or sole proprietor.

Pros: Very easy to use when creating invocie and estimate

Cons: Sometimes it lags for the whole day when connected into a specific internet provider.

Pros: Absolutely nothing. Overpriced, poorly designed, and full of hidden fees. Worst CRM experience ever.

Cons: Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant.

Pros: The intuitive dashboard made it easy to schedule jobs, track technicians, and handle customer communication all in one place. Features like automated reminders and invoicing saved significant time, while the integration with tools like QuickBooks and Zapier streamlined our workflows. The mobile app was particularly helpful for on-the-go updates and ensuring field technicians had access to real-time information.

Cons: The mobile app, although useful, can occasionally be glitchy, leading to delays in updates or missed notifications. The reporting and analytics can be limited without an upgrade to the higher-tier plans.

Pros: It offers multiple features helpful to all businesses such as phone service as well as CRM services, which include automations- super helpful for any business!

Cons: The phone service is only web based- so you’re relying on an app for all calls and we have experienced several dysfunctions using the app for this.

Pros: it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way

Cons: its response management is a little slow in responding but it is not something so bad that it cannot be solved or sometimes it is the advisor since not all are fast

Pros: Worked while it lasted Ok quality Can't say much more

Cons: Horrible customer service Not transparent

Pros: Aesthetics are good, easy to read schedule board.

Cons: Customer service is the absolute worst. They are constantly implementing new "features" or changes, rather than improving the current flaws. They are constantly trying to increase their bottom line, rather than maintain their current customers.

Pros: Commission report Mobile APP Payment solution

Cons: Customer support Technical Support Responsiveness

Pros: It's does the basic scheduling and invoicing feature ok. Its been getting worse.

Cons: The customer support takes a month. [sensitive content hidden], Customer Success Team Lead, is very unresponsive. Took a whole month to try to get a refund. I asked to change to a monthly. They still charged me $3000+ for the yearly plan. There expensive for the phone services which doesn't even connect with calls to well.

Pros: There are a few things I grew to appreciate about Workiz like the automations, but there's way more to the story.

Cons: $81

Pros: Reminders on estimates and jobs not closed. Easy to see anything open on desk top. Has a lot of preset rules you can implement.

Cons: Messaging is a little difficult to follow. I was hoping the reporting would be a little more straightforward.

Pros: Ease of invoicing and all in one service app.

Cons: Calls continue to drop, get lost, not go through. The waiting times on receiving money is extensive.

Pros: allows you to place the colors for the technicians who will perform each job

Cons: $82

Pros: The mobile app is critical and makes work life much easier.

Cons: $84

Pros: Everything is great, great customer service, I’m on auto pilot.

Cons: I wouldn’t change anything. Once I got the hang of it it was seemed.

Pros: I find Workiz easy to use, and easy to explain to others.

Cons: Couple of things: 1: The mobile app phone dialer does not connect to wireless headphones. 2: The search function could be better. Used to use Filemaker Pro and you could search for anything and find it. No so with Workiz.

Pros: Scheduling and invoicing is easy. Writing back and forth to customers via email is great also.

Cons: I'd love a feature wear you and employees can see just a block of the schedule taken off for the day. Like for appointments or something like that. It actually say that also. Plus say the say you are closed and blocked. Not just leaving it blank.

Pros: It’s easy to learn and keep up with for the most part. There’s usually someone available to help me and if they’re not because it’s the middle of the night, I always get an answer in the morning.

Cons: Some things can’t be done on cell phone

Pros: I like that I can send the invoices through text or email.

Cons: Wish there were maybe templates or something like that to work off of.

Pros: easy to use. This was one of my first products like this and I've found out how important it is to my business highly recommend.

Cons: Some issues with calendar reminders could mobile carrier but other than that my customers love receiving the invoice in their email and paying online.

Pros: none they don't deal with problems there softwire has created

Cons: this has cost me thousands, this would tell my customers that we had no availability and if it did say that we where available it would say the available times were from midnight to 8am in the morning we are a moving company and this one this cut our business in half