Kimoby

Pros: INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.

Cons: I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS

Pros: I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad!

Cons: When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access

Pros: note setting able to write notes and reminders for myself and colleagues

Cons: cant void a payment link, wish I was able to also have video

Pros: Everything is displayed and very easy to access and read.

Cons: Nothing, so far everything is very easy to use and there are no features I can think to add.

Pros: I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working.

Cons: not as easy to reopen a conversation or go back to review one

Pros: EASE OF TEXTING CUSTOMERS USING YOUR COMPUTER. SAVED MESSAGES

Cons: NOTHING MUCH, I RECCOMEND IT TO EVERYONE

Pros: Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person.

Cons: Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product.

Pros: It is very easy to use and the customer feedback is great. We literally barely ever pick up the actual phone anymore.

Cons: It would be nice to have a proper mobile app so the work is not desktop focused

Pros: Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle.

Cons: Sometimes messages do not go to the right person.

Pros: Very user friendly system. Painless payment process. easy to communicate with customers. support staff is quick to respond with any issues/concerns we have.

Cons: no comment. systems works well the way it is.

Pros: It's so intuitive, there is almost no learning curve.

Cons: No issues I can think of, it has been a great experience

Pros: The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements

Cons: have not found any reasons to complain about this software

Pros: Ease of using the the product, for payments, appointment bookings

Cons: nothing I can think off the top of my head and i have not heard of staff not happy with the product

Pros: It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done. The customer afterwards cannot say he did not authorize it.

Cons: We have not had any issues, any downfalls are on our side as not having the phone numbers in the correct places for contact of the customer

Pros: What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while.

Cons: I honestly can`t think of anything i dislike about the product.

Pros: How easy it was for every member to learn to use multiple functions of Kimoby in less than a day

Cons: Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

Pros: I will confirmation about any details right from the customer. Will have paper trails send pictures about damaged parts send videos or receive videos of issues with the car

Cons: I have no issues with this app, I just wished my dealership was set up for kimoby pay already!

Pros: Very easy to use, quick communication with customers. Same day service conversions have gone way up

Cons: the message notifier has been inconsistent, I will not always be alerted when an incoming message has arrived. The same issue has occurred on multiple browers

Pros: The ease of use. When a team member is away, you can place an automatic response, which will direct it to another team member. The biggest thing is the text to payment method. Extremely good software

Cons: Only knock is American Express credit cards do not work on the payment portion