Ideagen Quality Management

Pros: It does everything you need to manage a laboratory following ISO 15189 standards. The CAPA module is the best I’ve seen in comparison to other software.

Cons: Account managers. The I have found them untrustworthy multiple times selling us unnecessary training packages, project management support and then recently we were informed with only 6 months notice that we would need to spend a huge % more to move our database to the cloud. For the nhs 6 months is not enough time to get funding. We should have had more commentary leading up to it and supported through it. Everyone country wide was quite shocked at the approach.

Pros: I love the fact that you can easily bolster your career by expanding your portfolio on Ideagen

Cons: The only problem I have found in the past was the platform not being the most intuitive. This however, has changed; you can certainly find your way around now.

Pros: How it creates your own workload and sends email reminders for outdated items

Cons: I would like if during document control if a revision was updated that it could adjust the footer of the document

Pros: Ideagen Quality Management makes quality management quite straightforwad

Cons: Ideagen Quality Management must be improved in terms of user experience.

Pros: The documentation module cause you can always go back to the documentation using the document reference number and you can even put a URL or hyperlink instead of attaching the actual documents.

Cons: The people module and it’s a bit complicated especially when giving permission, access etc but still it’s manageable.

Pros: The customer service. Any issues or queries I have, they are quick to respond and very knowledgeable.

Cons: I occasionally encounter "bugs" where a link doesn't work, or an error message appears.

Pros: Simply put Ideagen quality system does what it says on the tin and more. It provides a platform for total quality system management in an efficient and effective manner without any fuss. It's highly flexible and can be tailored to individual organisation needs.

Cons: Wrapping my head round setting up of some module functionalities takes some getting used to for my liking.

Pros: The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget.

Cons: The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue.

Pros: IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes.

Cons: On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here.

Pros: The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system.

Cons: I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues.

Pros: Easy to use, modules interact, has revolutionised our QMS overnight!

Cons: Non to date. We are in the implementation stage but things have been smooth so far.

Pros: Easy to Use by beginners, great communication teams

Cons: prices are high relatively, it has some slowness sometimes

Pros: Good product. Reliable. Easily accessible. Desktop client most user friendly.

Cons: Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Pros: QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Cons: Lack of Dashboard in the desktop version. Creating new forms in occurances module in desktop version not usable - Yet to be fixed. Support team needs to be trained better to answer and troubleshoot end user queries.

Pros: The system is straight forward to use with some excellent features.

Cons: It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Pros: For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements. all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Cons: Permission levels are rigid and requires primary licenses for high level tasks.

Pros: The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view.

Cons: The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help.

Pros: Its simple and easy to use. All documentation can be found.

Cons: It can be slow at times, and you are unable to attach images.

Pros: Customer Service Training Programme Customization Dependability

Cons: Clunky in use Forest of permissions which are not always easy to understand.

Pros: The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need.

Cons: The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

Pros: As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well.

Cons: No logic while building reports. Dashboards are poor.

Pros: Relatively easy to use and get non-Quality professionals set up on the system. Most of the modules and forms follow a logical format.

Cons: Not enough customisation available, system looks outdated and can be slow.

Pros: Easy to use and easy for everyone to have the same documents. No confusion on newest version and easy to update.

Cons: Sometimes uploads take a while to upload.