eWay-CRM

Pros: I can find all details about customers nad employees. Invoices, orders, contact details and much more.

Cons: Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated.

Pros: Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM.

Cons: Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook.

Pros: The way the system works and how all the information and projects are kept together.

Cons: Sometimes the system is slow.

Pros: It’s integration with Outlook. Super easy email assignment to projects. Great filtering and searching options.

Cons: It’s native mobile app. It does not seem to be updated and its synchronization does not work reliably.

Pros: I like clear and well-organized work environment, simple work with filtres and categorizing of all information

Cons: I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect.

Cons: Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly

Pros: Sales Experience: I was very impressed with the communication during the selection process. The sales representative was professional, extremely helpful, and always ready to answer our questions. Outlook Integration: The native integration with Outlook, a huge plus for our workflow. User Interface: The UI is clean, intuitive, and very easy for new users to grasp quickly. Customer Support: The support team is responsive and helpful whenever we encounter an issue. Value for Money: It offers a great set of features for a very reasonable price.

Cons: Version Disparity: The main drawback is the difference between the desktop and web/online versions. The online version currently lacks some essential features we need. For example, certain administration tasks, like form customization, are only available in the desktop version.

Pros: Online access from any device, fast, easy to use. It allows to manage work smoothly and handle most tasks without any issues. Sometimes the data takes a bit longer to load.

Cons: Mobile app - it's useful for basic tasks, but it has limited features. For me it’s also not very intuitive.

Pros: It is a very clever platform - Outlook integration, offline version. I like the mobile app - it gives me quick access.

Cons: The mobile app is limited to read-only access for most features, which makes it more of a quick reference tool than a full workstation for managing data on the go.

Pros: What I like most about eWay-CRM is its ease of use. The program is clear, functional, and integrated with Outlook.

Cons: I'm not comfortable with customizing templates. Sometimes templates don't get overwritten correctly.

Pros: Overall clarity and ease of use. Easy linking of attachments across projects, and simple moving/editing of anything.

Cons: Completed tasks aren’t clearly distinguished from new ones, which makes it harder to navigate the task list.

Pros: The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis. The overall structure is clear and logical, allowing for efficient work with minimal confusion. It supports productivity and helps streamline routine CRM tasks effectively.

Cons: At the moment, I am experiencing an issue with the web version not saving newly created cases, which significantly limits usability. While this may be a temporary or technical issue, it affects workflow reliability and creates uncertainty when working with new data entries.

Pros: The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently

Cons: One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time.

Pros: The collaboration with Outlook is great. Simplicity, intuitiveness, possibilities to adjust the system according to your own needs.

Cons: In each version of eWay, you can only do certain steps - the online version is clearer, but you cannot, for example, save emails directly in it.

Pros: A pretty good overview of clients and their activities. It's right in Outlook, which makes record keeping a easier. A good overview of the amounts of individual orders and a total summary and last interaction with the customer. Certain notifications and reminders for sending emails or completing tasks are also useful.

Cons: Probably the more data there is, the slower it is and the more it freezes. For me, the search filter is confusing. When saving an email for a specific occasion, I always have to check whether it has been attached to that occasion or attached to the wrong client.

Pros: The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.

Cons: No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical.

Pros: It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it.

Cons: When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues.

Pros: Project section and offers and opportunities.

Cons: none, I like all.

Pros: integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting

Cons: sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them

Pros: I appreciate complexity, integration and colaboration with Microsoft Outlook and local app for campaign cration.

Cons: Not very user-friendly setting and environment, that is not in progress very much. More possibilities for campaign designing.

Pros: Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context).

Cons: Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts.

Pros: simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring.

Cons: online web version - our company is actually using outlook version, so to switch to the web will be difficult.