RingEX

Pros: The core phone functionality works, but additional features require more setup and cost. That is about it

Cons: Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales. Support is slow and inconsistent

Pros: It allows you to have a single phone number, without having to switch between different numbers. The fact that it also allows me to receive faxes is a great bonus. You can add multiple recipients, even when sending a fax.

Cons: The app sometimes malfunctions when trying to receive return phone calls. Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction difficult.

Pros: It gives a score system to every interaction. The phone quality is crystal clear. It is easy to use and setup is quick.

Cons: There is no issues that i am seeing at this time. The app is easy to download and connects all the apps

Pros: I love that it is an app that I have on my phone so I can call our customers straight from my cell phone. I am also able to message our VA in the Philippines straight from my phone or computer, we use it everyday of the week. We are easily able to record our customer phone calls for proof if something were to come up. The price is great and we are able to add new numbers for a very small price. The app is easy to use and we are able to block spam calls with ease.

Cons: Overall Ring EX has been great. We had a few issues in the beginning setting everything up but Most of those issues are behind us.

Pros: Call recording is a major perk. Call management and client communication, Ring Central makes all of them easy.

Cons: Nothing I didn’t like. I haven’t used it for a long amount of time but what I’ve tried so far it’s great.

Pros: RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone system. Integrates easily with things including email and has easy communication options.

Cons: The sales team will reach out to you numerous times any time you ask about a change at all to your account.

Pros: The idea you can transfer calls to anyone in your organization by just searching them up. The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful!

Cons: There have been times where it bugged out, and I wasn't receiving a call. Additionally, there were times when the call dropped randomly; however, this might of been to internet problems.

Pros: The interface is clean and intuitive. The mobile app remains reliably active with no missed calls or notifications

Cons: Love the audio and the softphone functionality but the video quality in meetings can be improved. It looks like the video quality is only 720p whereas some of the other vendors offer 4K.

Pros: One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person.

Cons: My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer.

Pros: RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple. The pricing structure also allow us to get a great value for our business phones.

Cons: The voice to text transcriptions of voicemails sent to my email were not always accurate and led to some misunderstandings with clients. I would definitely recommend actually listening to each voicemail and not relying on the transcription.

Pros: Its overall decent software, very reliable and the quality of the audio is good. It is also integrated with most programs

Cons: I was not a fan of how the integrations worked. For Hubspot they have the worst integration I have ever used they don't correctly use the API that hubspot provides and it makes it a terrible experience.

Pros: Ring Central is a helpful phone system for our business to manage leads and staff

Cons: Sometimes the notifications settings can get messed up without any intervention. We have faced issues on fixing it but overall when it works well its awesome

Pros: ease of use in all the areas that I need to use it

Cons: cost and lack of web based support when porting into RC

Pros: RingCentral's desktop notifications are a game-changer for our customer interactions. The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating phone tag. Plus, the integrated texting feature streamlines communication, enabling seamless back-and-forth with our customers

Cons: I would like it to be a little easier to get it to transcribe the calls for future reference. Sometimes a customer will agree to have something done then claim we didn't let them know the cost. This could be a more automatic feature and less hoops to activate.

Pros: HUD to shadow calls, recordings, text message and automated notes.

Cons: Doesnt have an available function to automate text messages

Pros: It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app.

Cons: Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though.

Pros: That this is a great product to use for any company

Cons: that you can use your desktop with the app

Pros: It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful.

Cons: 4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive). Also the ability to configure the application's user interface remotely for each user would also be great.

Pros: RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account.

Cons: We have not had great experiences with their customer support and billing teams.

Pros: The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons: Some of the connectivity can be an issue between phone vs desktop application.

Pros: The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Cons: It is inconvenient not having a local area code number.

Pros: RingCentral MVP joins every one of the major prerequisites for viable correspondence into a solitary program that sudden spikes in demand for your own PC. Inside a solitary connection point, I'm ready to screen and answer approaching calls, instant messages, faxes, and immediate messages from different clients.

Cons: The principal change from utilizing a conventional work area telephone to a work area application is one of the downsides of RingCentral MVP. Regardless of where you take your PC, you can now accept your calls with you. Despite the fact that getting accustomed to it requires a smidgen of investment, the experience has been positive overall.

Pros: Price and ease of use was a big plus for the system.

Cons: Nothing, overall happy with the product and will consider buying it.