8x8 Work

Pros: Ability to tie mobile and land lines together.

Cons: Call quality not as good as land lines, but better than other apps.

Pros: Ease of use. It is very simple to use and easy to navigate through the features.

Cons: It only stores communications for a limited time on the basic version.

Pros: I am able to easily make UK and international calls with great quality audio.

Cons: I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself.

Pros: Ease of use in and out of office. Very good system

Cons: No real issues. Sometimes calls come through when put status as busy

Pros: great service so easy to use both mobile and laptop

Cons: Dont like when you transfer you can still here conversation

Pros: I mostly liked the reliability and efficiency.

Cons: I didn't have any negative experience with 8x8 work

Pros: We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.

Cons: I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).

Pros: I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.

Cons: The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up.

Pros: My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message.

Cons: 8x8 is expensive compared to other VOIP software.

Pros: Admin console are easy to use, self explained, layout good organized

Cons: Tech support is delayed/ slow. Blocking spam call request for example

Pros: I like the self service portal and admin dashboard. All the tools and features are available for you to configure.

Cons: The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find.

Pros: The ease of which to configure the system and users- It is so much easier to configure than a typical phone system-

Cons: There are sometimes some connection problems if the internet is running slow-

Pros: Powerful functionality, ability to change configurations without having to call/chat with 8x8. Changes are immediate.

Cons: Website/app organization is not straightforward, and can be difficult to find what you are looking for.

Pros: It was a pleasure when they had better staff

Cons: Long hold time on calls looking for support

Pros: Fairly easy to navigate and keep track of calls

Cons: Sometimes have problems with calls not going through or dropping

Pros: Have not used it yet. looking forward to using presence, and quiet hours.

Cons: I wish it were standard with 8x8. I am not sure if this is going to cost more to use / implement. It does solve some of the pain points we have been experiencing between TEAMS and calls from 8x8 interrupting live TEAMS calls / meetings.

Pros: Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort.

Cons: I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call.

Pros: Easy to customise lots of documentation for reference Excellent support

Cons: Not being able to purchase licenses directly

Pros: I like being able to answer my work phone through the app when I am not in the office.

Cons: I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered.

Pros: The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number.

Cons: The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message.

Pros: We can set up easy conference calls with our team

Cons: I would love to be able to use it with my family too :)

Pros: being able to text and call, in addition to being able to transfer calls to other extensions, very easy to use.

Cons: There isn't anything that I dislike about it