Zoho Voice

Pros: I like the integration with the Zoho products I use currently.

Cons: I don't like how the pricing for items increase my rate. Such as minutes, messages, etc

Pros: I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding.

Cons: I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior.

Pros: Low cost option with some good integrations in the zoho platform.

Cons: lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again.

Pros: helpful with the agents and features i am so in lnlove

Cons: sms i think need a little upgrade as its hard to configure

Pros: the integration with other Zoho products

Cons: It can be confusing with multiple ways to configure

Pros: Just the cost. Not much else to like ..

Cons: Poor call quality and not many features.

Pros: it somewhat integrates with other zoho products

Cons: quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm

Pros: Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent.

Cons: Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!

Pros: Integration with other Zoho One solutions.

Cons: Some issues with call connectivity, but that's true with any VOIP solution.

Pros: What I like most about Zoho Voice is that it is user-friendly and simple.

Cons: It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk.

Pros: I do like the integration and the analytics.

Cons: We seem to have issues when browsing the internet and on a Zoho Voice Call. The call starts breaking up for some reason. Pricing is a little higher than what I pay for another service I use, so may be going to that one.

Pros: I love the integration between Zoho Voice and Bigin CRM

Cons: nothing, it is great. I struggled to set up initially but after viewing set up tutorials by this youtuber I found it very easy. This is the link "https://youtu.be/lafnRW2d_wI?si=i9JCQFCBR3gmK6ft

Pros: I like the integration it has with the other Zoho products

Cons: I don't like that it doesn't have the ability to log an incoming or outgoing text or call as a comment on an active ticket. Also would be nice that an incoming text would create a ticket if a client already exists. Also would be nice if I could set individual check in and check out days along with the hours for my agents.

Pros: Pricing, Easy to set up, connection into the ZOHO suite working fines

Cons: IVR limitations, no European mobile telephone support, support agents are not able to directly grab calls

Pros: Easy to use, plenty of integration, good dashboard

Cons: Nothing, very satisfied with the product and its functionality

Pros: Integrated with the rest of the Zoho applications and availability via browser. The setup was quite easy and I like the ZDial Android app.

Cons: The dashboard is a bit cluttered and not as intuitive as it could be. Overall for the complexity it offer it's good. Also the pricing seems a bit confusing for me at first until I read the fine print (my use case was just 1 person, myself, using it to get and make phone calls).

Pros: Que puede funcionar como call center y llamar masivamente a mi base de contactos

Cons: los tiempos para obtener mi numero de telefono

Pros: Easy to setup but has many features and has not given me any issues.

Cons: So far it has been great. No issues yet.

Pros: Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer.

Cons: Pricing for additional agents is too high

Pros: Integration with CRM. The ability to send messages from Zoho VOICE and Zoho CRM.

Cons: Cannot select a CRM contact from Zoho Voice. But once a message is sent, the contact name shows up Zoho Voice if their record is present in CRM.

Pros: Super budget-friendly. Love it easy to use and roll out to the team

Cons: Sometimes there is a voice quality issue, especially from mobile devices. Iphone

Pros: its design is super user-friendly, easy to understand.

Cons: There is lack of guidance on how to do 10DLC compliance certification correctly.