Rating
4.6
69 reviews
Starting price
$28.95
Per User
Categories
8
Founded
2012
Employees
17
RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing. Our goal is to help businesses build better relationships with their customers.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
211
Organic visits / mo
342
The shared messaging across Unified Communications (UCaaS) Platform advertisers - the validated angles to copy. See the niche →
(69 reviews)
Antonio and the rest of the support team are always so quick to respond and fix the issue right away. They are always fast to follow up and keep working at it if the issue persists. Nothing but great things to say about the support :) Thank you team!
Pros: Antonio’s customer support is top notch!!! Thank you for all the hard work on all of our clients. You all are amazing!!!
Cons: There’s not much to say. I’ve had an amazing experience with no negatives. Quick support, testing the fixes, etc…
Andy S. · Technician · Internet · April 6, 2026
Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas.
Pros: Me gusta la facilidad de uso de la plataforma, su interfaz intuitiva y las funcionalidades completas que ofrece para gestionar las llamadas. Además, el servicio al cliente es excelente y siempre está dispuesto a ayudar.
Cons: En algunas ocasiones, la calidad de la llamada puede verse afectada por problemas de conexión a Internet, pero esto no depende directamente de la plataforma.
Elizabeth T. · Ejecutiva de ventas, marketing · Education Management · December 20, 2024
| Category | Page | Rank | Placement |
|---|---|---|---|
| Cloud PBX | 2 | 7 | Shortlist |
Domain confidence 99%
Always a positive experience. Very easy to use.
Pros: Very reliable company. Always available for any issue that arises. Quick and friendly service!!
Cons: N/A I have no cons. I love the ease of the ringbyname service.
Kim N. · Front Office Manager · Health, Wellness and Fitness · November 27, 2024
Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from [sensitive content hidden], has been invaluable, and we're happy with how things have been handled so far.
Pros: We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.
Cons: Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.
Luis H. · Director of Community Outreach · Law Practice · October 2, 2024
tech support answers call but cannot fix our problems
Pros: price
Cons: not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent
peter s. · president · Packaging and Containers · September 25, 2024
Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.
Pros: Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."
Cons: We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.
William P. · Physician · Health, Wellness and Fitness · August 9, 2024
Pros: Caller ID feature is great and gets lots of usage.
Cons: Not very User friendly in some features
Jamie S. · Planning Department Manager · Civil Engineering · July 11, 2024
Pros: The customer service from tech support is wonderful every time. They solve our issue in a timely manner
Cons: N/A there is nothing that i do not like about ring by name
Hannah R. · Customer Representative · Insurance · July 11, 2024
Pros: Easy to use, great reliability, customizable
Cons: Lack of some features: RBN takes a long time to add new features.
Taras S. · President · Business Supplies and Equipment · July 11, 2024
GREAT EXPERIENCE! Thanks for your service.
Pros: RingByName is easy to use and very flexible.
Cons: I have not discovered anything I do not like about the product.
David J. · Minister of Administration · Religious Institutions · July 11, 2024
Pros: On the Portal, everything is easily viewed.
Cons: So far it seems to be working very well.
KIMBERLY W. · ADMINISTRATIVE ASSISTANT · Insurance · July 11, 2024
It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.
Pros: This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.
Cons: Not really a negative, but it has more features than I can figure out.
Kimberly J. · Office admin · Religious Institutions · July 11, 2024
Pros: CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.
Cons: I don't have comments for this question.
JANINA A. · PAYROLL SUPERVISOR · Non-Profit Organization Management · July 11, 2024
Pros: The user friendly platform. Easy to maneuver through the system
Cons: I have used other systems and I have to say that this one by far is the easiest
Annemarie B. · Account Manager · Insurance · July 11, 2024
one of the better business decisions Ive made in my career
Pros: The support is incredible, I like that we tend to have the same technicians.
Cons: The pricing models, while competitive can be really confusing.
Brendan P. · Vice President · Information Technology and Services · July 11, 2024
Very good. Features are very helpful with voicemails
Pros: The e-mail and transcription of voicemails
Cons: Sound quality is not always good. Voicemails are sometimes garbled
Connie H. · Vice President · Real Estate · July 11, 2024
Pros: I mainly use as voicemail Works very well
Cons: I use a headset so it's a little tricky to use.
JOHN L. · SALESMAN · Retail · July 11, 2024
Pros: I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.
Cons: I can't think of any thing I don't like about it.
Lillian W. · Behavior Support Administrative Assistant · Mental Health Care · July 11, 2024
Pros: Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info.
Cons: Not being able to chose extension options while on call
Amy K. · Clinical Nurse Manager · Hospital & Health Care · July 11, 2024
Pros: Easy to use and understand for beginners
Cons: I do not have any complaints for ringbyname
Juan C. · Training · Consumer Services · July 11, 2024
I think the experience has been good, very good management and response to our requests.
Pros: customer service and professionalism of its employees
Cons: Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.
Yoisel G. · General Manager · Insurance · July 9, 2024
COMMUNION's overall experience with RingByName is good
Pros: COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.
Cons: There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.
FREDERICK J. · principal · Telecommunications · June 18, 2024
Pros: I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date
Cons: I currently do not have any cons for this company
Hannah W. · Licensed Agent · Insurance · November 17, 2023
Just very disappointed with the quality of care with this company
Pros: text messaging some patient find it easier to communication via text when canceling or confirming appointments
Cons: When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.
Farrah D. · Office manager · Medical Practice · May 31, 2023
Overall great product and even greater customer service. I have dealt directly with [sensitive content hidden] several times and they have been nothing but professional, helpful going above and beyond every single time!
Pros: The system is solid little to none downtime so far.
Cons: I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days
German S. · Marketing Manager · Financial Services · February 14, 2023
| 2 |
| 14 |
Shortlist |
| IVR | 2 | 24 | - |
| Call Recording | 2 | 42 | Shortlist |
| Unified Communications | 2 | 43 | - |
| Telephony | 2 | 44 | - |
| VoIP | 3 | 3 | - |
| Call Center | 3 | 9 | - |