RingByName

Pros: We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.

Cons: Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.

Pros: price

Cons: not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent

Pros: Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."

Cons: We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.

Pros: Caller ID feature is great and gets lots of usage.

Cons: Not very User friendly in some features

Pros: The customer service from tech support is wonderful every time. They solve our issue in a timely manner

Cons: N/A there is nothing that i do not like about ring by name

Pros: Easy to use, great reliability, customizable

Cons: Lack of some features: RBN takes a long time to add new features.

Pros: RingByName is easy to use and very flexible.

Cons: I have not discovered anything I do not like about the product.

Pros: On the Portal, everything is easily viewed.

Cons: So far it seems to be working very well.

Pros: This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.

Cons: Not really a negative, but it has more features than I can figure out.

Pros: CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.

Cons: I don't have comments for this question.

Pros: The user friendly platform. Easy to maneuver through the system

Cons: I have used other systems and I have to say that this one by far is the easiest

Pros: The support is incredible, I like that we tend to have the same technicians.

Cons: The pricing models, while competitive can be really confusing.

Pros: The e-mail and transcription of voicemails

Cons: Sound quality is not always good. Voicemails are sometimes garbled

Pros: I mainly use as voicemail Works very well

Cons: I use a headset so it's a little tricky to use.

Pros: I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.

Cons: I can't think of any thing I don't like about it.

Pros: Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info.

Cons: Not being able to chose extension options while on call

Pros: Easy to use and understand for beginners

Cons: I do not have any complaints for ringbyname

Pros: customer service and professionalism of its employees

Cons: Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.

Pros: COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.

Cons: There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.

Pros: I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date

Cons: I currently do not have any cons for this company

Pros: text messaging some patient find it easier to communication via text when canceling or confirming appointments

Cons: When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.

Pros: The system is solid little to none downtime so far.

Cons: I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days