JivoChat

Pros: Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.

Cons: Apps can be done better, and you have to log in too often in my opinion.

Pros: Jivo chat is easy to install on Website, it has good plugin for wordpress sites which makes it easy for deploying live chat on Wordpress sites

Cons: I have no issue with the software at the moment, I like the software

Pros: Handling soical media platforms to support clients at in the shortest time possible

Cons: High charges on other packages with important features

Pros: it provides enough security for site visitors

Cons: The only problem is updating the softw are

Pros: Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier

Cons: Pricing per agent per month makes it hard for smaller businesses to use

Pros: Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses

Cons: Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

Pros: Jivo has canned responses which makes it faster to respond to clients using the canned responses

Cons: Tool is so easy for me, does not have an issue yet with it

Pros: You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward

Cons: It sometimes fails to communicate with the server with server connection error even when you have a strong internet connection, it does not support IMAP email integrations

Pros: The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster

Cons: It does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address

Pros: Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Cons: Nothing at the moment because tool meets my needs

Pros: The live chat with clients at any time with no limits helps us overall in responding the fastest we can in any potential new client. Using it through mobile was an extra plus to our overall experience.

Cons: We would like a detailed manual with examples of use for all features.

Pros: C'est une superbe application formidable très performant qui propose une solution de chat en direct et de messagerie électronique très efficace. Permet de discuter via chat en ligne , appels téléphoniques et des e-mails d'entreprise. J'adore

Cons: C'est une meilleure solution de chat mais dommage le logiciel n'est pas disponible dans tout pays , ce logiciel est un peu coûteux pour moi . Je vous le recommande

Pros: Easy and fast operation. Simple installation. Customizable settings.

Cons: They take a while to respond to customer support requests. Maybe it could be better in this regard.

Pros: JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

Cons: There is a slight learning curve due to the array of features available.

Pros: Me gusta la sencillez con la que se puede configurar un chat con JivoChat. Siempre que realizo un lanzamiento o venta importante, uso esta herramienta para ofrecer una opción visible de atención al cliente 24/7 en la página de ventas. La función de mensaje emergente incentiva la interacción de los visitantes, y así resolver sus dudas al instante en caso de estar en línea. Una ventaja es que no necesito estar conectado todo el día. Si alguien interactúa durante mi inactividad, el chat solicita su nombre y correo para posteriores contactos. También es muy útil la información que entrega del usuario, como su localización y visitas a la página. Además, el poder visualizar lo que el usuario escribe antes de enviarlo me ayuda a anticiparme en la conversación, mejorando la experiencia y fluidez de las respuestas.

Cons: La herramienta está genial, pero sería ideal si incorporaran un sistema de gestión de solicitudes o tickets. Esto facilitaría la resolución y el seguimiento de problemas de soporte más complejos.

Pros: easy to use.efficient.extremely necessary in a company.

Cons: the price could be more attractive......

Pros: I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

Cons: I like everything about the software but I would love to see new features like blue seen option would be great

Pros: convenient, understandable, i like it, simple

Cons: I like everything, it is understandable even for children

Pros: Marketing ideas and concept of product.

Cons: Practically unfunctional due to problem and lack of support.

Pros: I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him.

Cons: Only the statistic, they are basic. But, with all the tools I have it is compensated.

Pros: Excelente en todo sentido, muy sencillo de implementar y con las funcionalidades pro es una potente herramienta de ventas

Cons: no he podido integrar applechat a la plataforma, los tutoriales estan desactualizados

Pros: Agilidade na implantação e facilidade no uso. layout com experiência perfeita para o atendente e para o cliente final.

Cons: Poderia ter algumas integrações nativas com plataforma de ecommerce.