Visual Visitor

Pros: The dashboard is easy to view, easy to use. The customer support is superb and timely.

Cons: There is nothing negative to say. Our expecations have been exceeded with this product.

Pros: It provides valuable insights into website visitors, enabling our clients to identify and follow up on potential leads. It’s user-friendly, and the support team is always responsive and helpful, ensuring smooth implementation and ongoing use.

Cons: The only downside is that occasionally, there are minor inconsistencies in demographic data, such as age or salary details. However, the names and emails—which are the most crucial for follow-up—are always spot on.

Pros: Visual Visitor is absolutely amazing. [sensitive content hidden] and the team have been super helpful as we have set up multiple accounts. I am amazed at how easy it is to use and, most importantly, the accuracy and quality of the matches it provides for us. The reports are always at our fingertips, and we are really excited to begin using the AI Sales Rep tool.

Cons: I don't really have any negative feedback other than some of the reporting features could be more robust.

Pros: Provides clear insights into website traffic. Identifies exactly who is interacting with the site. Uncovers fresh, actionable leads. Highly effective for pinpointing leads and delivering results. Supports business growth by providing valuable data.

Cons: There have not been any downsides, this works as advertised.

Pros: Easy to use and easy to set up and customize.

Cons: No real problems, very well designed product.

Pros: They captured some emails / contact data for us.

Cons: Very shady behaviour. Very hard to cancel your account. When you do they keep billing regardless. Lack of support. Over promised, under delivered. There are better alternatives on the market that are more effective and transparent.

Pros: Their Visitor identification is as good as any other system I have used. But what differentiated Visual Visitor from their competitors is that they can provide email open receipts. I evaluated about 10 anonymous website visitor solutions and no one else had that feature. They are also coming out with their own email marketing module, making them the best value provider.

Cons: I have not experienced anything I would consider a con in my first 6 months

Pros: Customer service has shined. Although this technology is easy to use, whenever we had a question, they are quick to respond. You almost feel like you are their only and best customer. The service is just what we wanted: the essentials in functionality, data capture, and cost.

Cons: Not applicable. Not applicable. Not applicable.

Pros: The daily reporting. Gives you an overview on traffic. The ability to geographically track traffic. The live map.

Cons: Nothing. Have only ever had one problem and was quite surprised on the high level of support

Pros: The price of the tool is very low and it's proven to be a solid sales mechanism for my company. We'd obtained numerous leads from being able to pinpoint the anonymous user as he or she navigates on our website.

Cons: Sometimes the tool isn't able to track and identify the exact name of the user. A list of potential people the anonymous user could be is not always helpful in driving the sales pipeline.

Pros: The price is way lower than a lot of its competitors, but the product still delivers. A lot of useable leads have been generated since implementation. We have been able to track our customers from their initial web visit to a final sale and prove the ROI that visual visitor offers.

Cons: A lot of international visitors are tagged as ISP's. A service that tracks users based off of google analytic data was able to further identify some companies tagged as ISP's by visual visitor.

Pros: The price is hard to argue with. Easy to setup.

Cons: The reporting is leaving a lot to be desired. I wish I could setup custom reports.

Pros: This software takes the raw IP address information from your logs and makes sense out of it, identifying companies that visit your web site and tracks them through each and every visit, keeping a running diary. You can include and exclude, make notes, and even track email and form events.

Cons: It will take a week or two to get used to all the features and apply what you need to your set of circumstances.

Pros: Product itself is great! Customer support is even better, and for me, that is what truly counts! They helped with integrating their product into a "not so typical" website and they worked on implementation diligently till they got it all working!

Cons: Takes some work to get setup, but they are there for you every step of the way! Definitely needed their help with my development team on the website.

Pros: I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.

Cons: I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.

Pros: Multiple tools can be utilized for analysis of email campaigns, CRM integration, and website visitor tracking

Pros: 1. An easy-to-use tool that does a great job of identify up to 50% anonymous visitors. 2. Getting starting is a piece of cake. You can install and set it up in under 5 minutes. You don't need any training. If you can use Google Analytics, Visual Visitor will be a piece of cake for you. 3. It has a dedicated WordPress plugin that is perfect for WordPress users. 4. You get all the information about visitors including name, phone number, email address, organization, social accounts, designation, and others. 5. The email integration is perhaps the best feature that helps track emails that you send to hundreds of anonymous visitors. 6. The dashboard is fairly detailed. It gives you full access to pretty much everything you need.

Cons: It doesn't identify all the visitors. I understand that it could be hard for the developers to identify each and every single anonymous visitor but you'll still have a few anonymous visitors even if you've Visual Visitor installed on your website.