BigContacts

Pros: The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well.

Cons: Looking forward to seeing more direct integrations for the tool.

Pros: Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well.

Cons: It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future.

Pros: The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well.

Cons: We encountered some problems with the speed of the software in the past, but they have made significant improvements since then.

Pros: Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well.

Cons: There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far.

Pros: Liked that it was easy to use and it flowed well for us.

Cons: Need to be able to add the address up front when creating a new contact. Right now you have to create the new contact and then go back in to edit to add the address.

Pros: Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data.

Cons: No multiple points mapping program. Everything else is great!

Pros: The Reporting functionality is the stand out feature for me

Cons: How we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted

Pros: Ease of use without having to watch endless tutorials.

Cons: Can't think of any. First software of this type I've used.

Pros: The software is intuitive and easy to operate. I can capture incoming and outgoing emails as well, which is important.

Cons: I wish I could link emails to a client after the fact, sometimes I forget to cc myself and I miss capturing an email in real time.

Pros: Time is used wisely and information kept securely

Cons: I can't think of anything that I liked least about this software

Pros: We use BigContacts on a daily basis, to track our client/author base. There are many features that we plan to start using in the future.

Cons: We have had a few issues with the e-mail side. Most of which, they have addressed and fixed quickly. Recently, I had what appears to be a very unique issue which, as it turns out, may be due to my own system, and not that of the application. Still, the support team worked diligently and responded quickly to try to solve it.

Pros: The well organized but customizable graphical interface.

Cons: Doesn't integrate with my financial planning software.

Pros: It is very easy to learn and use. I recently changed careers and this is my first time working in an office setting and using Big Contacts. I learned how to use it very quickly and it is very easy to understand.

Cons: I don't like the reporting options. I wish there was a way to organize and list the data in alphabetical or numerical ways.

Pros: User Friendly and very easy to customize. Great tech support that is very responsive to our needs.

Cons: None. So far the software has done very well for our office with no issues.

Pros: The functionality delivered for the price is terrific. The fact that automated marketing sequences are included make it a better deal than most That, plus simplicity of operation make it a delight for the "little guy."

Cons: You can;t print out the calendar. those of us that live where there are gaping holes in cel coverage need to have a printed calendar for reference almost daily.

Pros: Set up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields

Cons: More fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts

Pros: The BigContacts CRM System is pretty straightforward in terms of setup and implementation. Once you learn the basic rules in terms of setting up fields, etc. you can begin using the software with confidence. The videos are extremely helpful also. The price is one-third to one-fourth the cost of Salesforce.com.

Cons: There are a few features that are a little less intuitive and may require some help from support. If you can't find the right answer in the support materials or the videos they will get on the phone after you have placed a support request. This may take some time if it is off hours, but the response is always within a 24 hour window at the longest.

Pros: Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports.

Cons: No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed. Ability to look up a contact via telephone number.

Pros: Ability to download our list of contacts into the software. Less expensive than Salesforce. Easy to add contacts, add activities and send notifications.

Cons: The reporting function was/still is not very intuitive or user friendly.

Pros: Ease of use. Cloud based. Great customer service support.

Cons: There is only one thing that I wish was available with this software. Right now whenever you want to move someone from one date to another date on the calendar it must be done individually. Sometimes I want to move multiple contacts at one time and there is no way to do it in a group.

Pros: Good value for cost per user. Like the web-based format and the customization options.

Cons: Reports could be better + mobile app would be nice.

Pros: Being able to put in history, notes and seeing past emails

Cons: Can't change the name of the company once saved. Marketing module doesn't transfer contacts automatically.