Rating
4.4
44 reviews
Starting price
$49
Flat Rate
Categories
7
Founded
2000
Employees
350
Funding
1.3B
Merger / Acquisition
Sinch Engage (formerly MessageMedia) is an all-in-one messaging platform built to help customer service teams connect faster and more personally with customers. With SMS, MMS, RCS & WhatsApp all in one platform, you can provide real-time, mobile-first support that meets your customers where they are. Get global reach, 100% security & compliance, and 24/7 support. Thousands of businesses use Sinch Engage to resolve issues, manage inquiries, and build trust—without the need for complicated ticketing systems. Everything you need for modern mobile-first support is here: - Unified team inbox - Two-way messaging - Templates - AI writing assistant - Automated replies - Email-to-text - Analytics & delivery reports - Secure data handling - Industry-leading deliverability We also integrate directly with tools like HubSpot, Salesforce, Zoho CRM, NetSuite, and more—so your customer service support team can message smarter and respond faster.
Ad spend / mo
$823
18 paid keywords
Paid visits / mo
118
Organic keywords
5,723
Organic visits / mo
6,822
Authority
42
2,755 ref domains
Creatives run
100
as Message4U Pty Ltd
Active now
39
last 14 days
Advertising since
Nov 2022
3.5+ yrs running
Last seen
today
still active
The shared messaging across Customer Communications Orchestration & Omnichannel Inbox advertisers - the validated angles to copy. See the niche →
(44 reviews)
Molto positiva, in particolare per il supporto che non manca mai ed è sempre tempestivo. La piattaforma è versatile ed è semplice iniziare ad utilizzarla dopo una breve formazione.
Pros: Si integra bene ed ha diverse funzionalità che riescono a dare spazio alla creatività sulla strategia di contatto su questo canale. Utile la gestione dei ticket con assegnazione e con classificazione delle priorità da parte di operatori e operatrici.
Cons: In alcuni casi, non poter vedere immediatamente lo storico precedente all'ultima discussione chiusa può essere un limite.
Cristiano F. · Donor Innovation e Operation Officer · Fund-Raising · December 20, 2023
Pros: Es la herramienta que buscábamos para organizar y gestionar mejor nuestras comunicaciones externas. Desde el principio vimos su potencial y nos facilitaron la implementación con ayuda continua.
Cons: Quizás es un poco complicada la parte de META, pero con la ayuda del equipo de SINCH, pudimos solventar los problemas que tuvimos para dar de alta los números de los proyectos.
Hugo R. · Dirección · Marketing and Advertising · October 13, 2023
| Category | Page | Rank | Placement |
|---|---|---|---|
| Conversational Marketing Platform | 1 | 5 | Ad |
Domain confidence 90%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
Australian SMS Provider - Send SMS from Web, Email & API
Reach your customers in seconds with personalized text messages. Try us for free!
https://www.messagemedia.com
Sinch MessageMedia Hub
Login to MessageMedia — Manage SMS campaigns, contacts, and conversations all in one platform.
https://hub.messagemedia.com › login
Australian SMS Provider
Affordable Bulk SMS Service — Send and receive SMS online and engage with audience across the globe, easily. Reach your customers in seconds with personalized text messages. Try us for free! Fast & reliable gateway.
https://www.messagemedia.com
Sinch MessageMedia Hub | MessageMedia Login
Sign in to MessageMedia Hub to send, track, and manage business messages easily. Manage SMS campaigns, contacts, and conversations all in one platform. SMS & RCS Messaging.
https://hub.messagemedia.com › login
MessageMedia Login
Sinch MessageMedia Hub — Sign in to MessageMedia Hub to send, track, and manage business messages easily. Manage SMS campaigns, contacts, and conversations all in one platform. Built for Any Business.
https://hub.messagemedia.com › login
Pros: Nos ha ayudado mucho a centrar nuestra comunicación en un solo canal y optimizar nuestro servicio de atención al cliente
Cons: Por el momento algunos errores puntuales que rápidamente ha solucionado el equipo técnico por lo que ningún aspecto a destacar
Eric B. · CM & CC · Hospitality · September 26, 2023
Pros: Messenger communication platform is a software i used to get in touch with leads. the chat place is very easy to use.
Cons: this software needs to but promoted everywhere , and expecially in africa
Meale Y. · marketer · Business Supplies and Equipment · January 15, 2023
My overall experience with messenger have been mostly good experiences and would recommend it to others
Pros: What I like most about messenger is being able to make calls and I can choose to see the other person as well
Cons: The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what
Jessie M. · Cashier · Retail · October 21, 2022
Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.
Pros: It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.
Cons: At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.
Rocio C. · Customer Support · Electrical/Electronic Manufacturing · August 19, 2022
Messenger is a no brainer - a must have for any online store
Pros: Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees.
Cons: In our region not all features are available.
Radim Z. · Co-CEO · Sporting Goods · August 5, 2022
Pros: i really like the graphic part and the welcome part
Cons: missing the "typing" part in the live chat
ina d. · SS · Consumer Goods · June 9, 2022
In general it is a good experience, the product is good and all my team use it daily
Pros: The product is easy to use, I like the most the fact that it is so quick, efficient and compact
Cons: The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname.
Vera D. · Shopper Support Specialist · Consumer Services · June 7, 2022
Pros: With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-
Cons: A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)
Roberto V. · Sales & Marketing Manager · Hospitality · June 4, 2022
Pros: We use this programme for Viber in my region only and except some opt out issues everything works well.
Cons: As we use this in certain locale, would be great if we could test it how it looks for new user from the customer side. By that I mean in different country you might see messages in different language and that's where we struggled while testing it as we have UK phone number and use the service in other countries.
Vojtech P. · Regional Manager Central Europe · Online Media · June 1, 2022
Pros: Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.
Cons: Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!
Nisha J. · Director of Business Continuity and Infrastructure · Mental Health Care · May 31, 2022
Pros: Flexible features, the services allows a variety of things that similar services don't (ex. outbound messages)
Cons: Not user-friendly and limited analytics-wide
Giorgio G. · Shopper Support Lead · Food & Beverages · May 30, 2022
Pros: The product is quite intuitive especially in the ticket management and user-follow-up part. You can manage different roles for operators and it's easy to hook pre-populated chat blocks to manually managed chats. Another thing that I really liked is the possibility of using variables to be associated with customers directly from automated chats and then find these values in the customer base/address book.
Cons: Although the system is very powerful, some features are a bit hidden and probably still in "experimental". The thing that is missing most is a GUI where you can immediately see the entire flow chart and the customer journey at a glance, especially on the chatbot part.
Davide M. · CTO · Telecommunications · May 26, 2022
It is okay, sometimes still very slow and shows crashes from time to time, but it is useful
Pros: I like the opportunity to view tickets from a offline perspective and also being able to read chats of other agents without the need of re-assign
Cons: i don't like how chats add up, one after the other horizontally. If at times lots of chats come in at the same time, they are not visible and just disappear once at the scrolling element of the browser page. Maybe changing the way they enter or the location of the list would help
Cristiana B. · Shopper Support Specialist · Food & Beverages · May 25, 2022
Pros: Very user friendly and quick to learn. Useful in completing all necessary day to day tasks.
Cons: The site looks very basic - would like a more polished user interface but that is not detrimental to the usability of the platform.
Mara I. · Country Manager · Sports · May 25, 2022
Very good
Pros: Ease of connectivity, database control, Ease of communication via Watsapp,
Cons: Not Cons, but i think more work can be done on Dashboards
Mandeep S. · Automation Team Leader · Food & Beverages · May 25, 2022
Pros: The software is easy to use and intuitive, you can export convos in pdf
Cons: -Not very user-live chat friendly - When you write the message and then change chat without sending it, the message disappears (very annoying) -When you have a few different chats open and you open a new one, it would redirect you to the new one you just opened but to the oldest one (very annoying, live chat is about being quick and this often causes mistakes, like sending the message to the wrong person) -The layout is not great and when you receive a new message there should be a sound that alerts you, especially if you are on a different tab, checking some data to answer the inquiry - there should be the possibility to add a note and see it when you open the ticket on the specific customer, without needing to scrolling down on "internal notes" - it's time consuming to reopen the chat and reassign it everytime you want to assign it to yourself - chats should be separate and a chat from the 28th february should be merged with a chat from the 1st march, for example --> improve layout
Giulia L. · Shopper Support Specialist · Consumer Services · May 24, 2022
We communicate via messenger with the courriers who work for our company. It is an instant and quick communication. We also use the posibility to send pictures and sound files by Messenger.
Pros: It is easy to use. It gives a signal when a message arrives, which is perfect. The visibility of the messages is good.
Cons: To be honest I absolutely hate that the programme logs out every 15 min. It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.
Daniel R. · Customer service · Food & Beverages · May 24, 2022
Excellent
Pros: user friendly, responsive, fast and efficient
Cons: I like everything about messenger people
Ravisen J. · Automation Specialist · Food & Beverages · May 24, 2022
Pros: How easy is to communicate with the clients and how important is to have our CRM updated
Cons: That sometimes suddenly stops working and you have to refresh the website many times in order to work in a smooth way.
Maria Camila M. · Head of Marketing and Sales · Transportation/Trucking/Railroad · May 24, 2022
[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.
Pros: The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.
Cons: Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.
Georgia W. · Senior CRM Executive · Marketing and Advertising · May 24, 2022
Pros: You can organize well your work, and it's easy to use it
Cons: In the last year the software had some crashes and bug
simone m. · operations · Food & Beverages · May 24, 2022
Pros: It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.
Cons: Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.
George P. · CEO · Transportation/Trucking/Railroad · May 24, 2022
Pros: Provides alternative ways of staying in touch with your consumers.
Cons: Depending on the platform used to integrate with (Telegram, Viber), some features are missing, such as voting buttons, polls etc.
Sergiu P. · Myprotein General Manager - Europe · Retail · May 24, 2022
| 1 |
| 5 |
Ad |
| Customer Engagement | 1 | 17 | Ad |
| SMS Survey | 1 | 22 | - |
| Cloud Communication Platform | 2 | 25 | - |
| Customer Communications Management | 3 | 11 | - |
| Customer Service | 4 | 3 | - |