Helpwise

Pros: Everybody an access to use and email clients from one base

Cons: Clearer inbox section so that it shows exactly the emails we receive in our inbox

Pros: When it works (which is rarely) it's awesome. However there are far too many showstopper bugs

Cons: Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.

Pros: Super easy to tag colleagues and keep on top of email threads

Cons: I sometimes am not sure if the reports are accurate

Pros: Easy to use & works well. My team uses it every day to answer customer emails.

Cons: Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features.

Pros: Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos.

Cons: Enlazar a un embudo de correo. Permita crear una landing page.

Pros: Product is easy to use and effective. Allowing us to have multiple shared inboxes is great

Cons: We have ran into storage issues before. The ability to increase storage when we get near capacity would be great

Pros: Email assignment and round-robin mail routing

Cons: Inaccurate team performance reports and delayed support response

Pros: the software easy to use and easy layout the reports / dashboard very good

Cons: no log in and out times, order of emails should be oldest first

Pros: Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.

Cons: There is nothing that we don't like about Helpwise.

Pros: The platform is very easy to learn and it makes being "one team" so much easier!

Cons: I honestly don't have any cons I can think of, I'm sure there are things that could be better but i don't have any complaints.

Pros: Nos gusta que el soporte tecnico esta abierto constamente a nuevas modificaciones ante nuestras sugerencias en el uso.

Cons: Encontrar correos pasados cuando tenes varias bandejas de entradas o direcciones de correos es muy complejo. Si bien estan trabajando en el beta del universal inbox seria agradable tener una sola bandeja donde lleguen los emails de todas las cuentas y luego uno poder ir moviendolos como lo desee.

Pros: $7c

Cons: I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Pros: What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame.

Cons: Only problem I have is that notifications don’t go away immediately after clicking, other than that I have no problem.

Pros: I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Cons: While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Pros: FEATURES AND CUSTOMER SERVICE, QUICK RESPONSE TIME

Cons: THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE.

Pros: The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used.

Cons: No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours.

Pros: It has it all. Autoanswers, discussions, Rules, ticket and chat

Cons: I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail.

Pros: I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Cons: Help center UI is not so modern and Needs improvement in Chat beacon.

Pros: We love the ability to see everyone’s email boxes and make internal notes on how to handle requests

Cons: The UI isn’t the best, it could also use the ability to view all inboxes in one place

Pros: The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Cons: The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.

Pros: 1. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM

Cons: Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming.

Pros: Easy to use, has streamlined my workflow

Cons: None that I can think of seems to be working fine