Rating
4.7
27 reviews
Starting price
$12
Per User
Categories
6
Founded
2019
Employees
4
Helpwise allows you to manage your team inboxes (sales@xyz.com, support@xyz.com, hr@xyz.com) with ease. What's more, it takes less than 5 minutes to setup! With Helpwise, you can assign and tag conversations, collaborate within the team, setup CSAT and get all reporting metrics in a click. You can also create a Knowledge base within Helpwise to share with your team or with customers. Convert customer queries into customer delight by never missing out on an email again.
Ad spend / mo
$3K
44 paid keywords
Paid visits / mo
479
Organic keywords
1,009
Organic visits / mo
631
Authority
29
939 ref domains
Creatives run
46
as SaaS Labs US, Inc
Active now
19
last 14 days
Advertising since
Feb 2022
4+ yrs running
Last seen
today
still active
The shared messaging across Shared Inbox & Collaborative Email Platform advertisers - the validated angles to copy. See the niche →
(27 reviews)
Great and support were very helpful.
Pros: The tagging and filing of emails, send and close is great.
Cons: The alerts on a iPhone could be better, also the email search function.
Justin M. · Electrician · Construction · February 12, 2023
Pros: I use Helpwise daily to support all incoming email. The saved replies are amazing and the ability to make internal notes is great
Cons: None that I can really think about, as it does the job!
Joseph C. · Owner · Professional Training & Coaching · February 10, 2023
Really great!
Pros: I like how organized it is, and how easy it is to find things.
Cons: Honestly, nothing. Everything is pretty easy to navigate and work, so I don't have any issues with it.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Customer Support | 3 | 3 | Shortlist |
Domain confidence 98%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| ez texting | $11.23 | 3 | 35.2% | helpwise.io/email-management-software |
| business email | $11.92 | 6 | 25.6% | helpwise.io/email-management-tool |
| nylas | $4.00 | 2 | 12.2% | helpwise.io/email-management-tool |
| superhuman email | $5.56 | 2 | 9.2% | helpwise.io/email-management-tool |
| super human | $4.29 | 2 | 4.6% | helpwise.io/email-management-tool |
| cakemail | $7.93 | 1 | 1.4% | helpwise.io/email-management-tool |
| glockapps | $4.10 | 3 | 1.3% | helpwise.io/email-management-tool |
| hypertide | $1.45 | 1 | 1.1% | helpwise.io/email-management-software |
| gmelius alternative | $39.02 | 1 | 1.1% | helpwise.io/email-management-tool |
| master inbox | $14.92 | 1 | 0.8% | helpwise.io/email-management-tool |
| free email hosting for domain | $5.41 | 1 | 0.8% | helpwise.io/email-management-tool |
| premium inboxes | $26.79 | 6 | 0.8% | helpwise.io/email-management-tool |
| hiverhq | $25.42 | 4 | 0.7% | helpwise.io/email-management-tool |
| moonsend | $9.50 | 2 | 0.6% | helpwise.io/email-management-software |
| duocircle | $9.41 | 2 | 0.5% | helpwise.io/email-management-software |
All in One: Email. Chat, SMS
No more forwarding and ccing — The All-in-One Email Management Software. Unify All Communication Channels in One Place
https://www.helpwise.io › email › management
All in One: Email. Chat, SMS
Trusted by 10,000+ Users — 10,000+ Companies improved ther Customer Satisfaction with Helpwise. Start Free Trial Now. Take control of your inbox and reclaim your workday. 7-Day Free Trial. Facebook Shared Inbox.
https://www.helpwise.io
#1 Email Management Software - All in One: Email. Chat, SMS
Email Management Software for Multi-Channel Customer Support. #1 AI Powered Email...
https://www.helpwise.io
All in One: Email. Chat, SMS
A Better Way to Manage Emails — Email Management Software for Multi-Channel Customer Support. #1 AI Powered Email...
https://www.helpwise.io
All in One: Email. Chat, SMS
No more forwarding and ccing — #1 AI Powered Email Management Software to Improve CSAT, Response Times and Save Your Time.
https://www.helpwise.io › email › management
Aisha H. · Finance Assistant · Non-Profit Organization Management · February 1, 2023
Pros: Everybody an access to use and email clients from one base
Cons: Clearer inbox section so that it shows exactly the emails we receive in our inbox
Aria N. · Program Officer · Non-Profit Organization Management · January 17, 2023
Very time consuming support process will drain you physically end emotionally.
Pros: When it works (which is rarely) it's awesome. However there are far too many showstopper bugs
Cons: Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.
Anonymous User · President · Information Technology and Services · December 2, 2022
Great service to have
Pros: Super easy to tag colleagues and keep on top of email threads
Cons: I sometimes am not sure if the reports are accurate
Christina G. · Head of HR/Customer Service · Consumer Goods · May 9, 2022
It's been great.
Pros: Easy to use & works well. My team uses it every day to answer customer emails.
Cons: Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features.
Jonatan S. · CEO · Consumer Goods · May 6, 2022
Excelente, seguro y disponible en todo momento
Pros: Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos.
Cons: Enlazar a un embudo de correo. Permita crear una landing page.
Julio César L. · HR Consultant · Education Management · May 4, 2022
I have had a great experience with helpwise. No issues
Pros: Product is easy to use and effective. Allowing us to have multiple shared inboxes is great
Cons: We have ran into storage issues before. The ability to increase storage when we get near capacity would be great
Lex S. · Problem Solver · Logistics and Supply Chain · May 4, 2022
Pros: Email assignment and round-robin mail routing
Cons: Inaccurate team performance reports and delayed support response
Michelle P. · Assistant Reservations Manager · Hospitality · May 4, 2022
Pros: the software easy to use and easy layout the reports / dashboard very good
Cons: no log in and out times, order of emails should be oldest first
Teesha M. · Complaints Team Leader · Consumer Services · May 3, 2022
Support very fast. Helpwise is very open to any suggestions for improvement.
Pros: Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.
Cons: There is nothing that we don't like about Helpwise.
Roger P. · Director · Consumer Services · May 1, 2022
Pros: The platform is very easy to learn and it makes being "one team" so much easier!
Cons: I honestly don't have any cons I can think of, I'm sure there are things that could be better but i don't have any complaints.
James S. · Project Supervisor · Construction · April 29, 2022
Pros: Nos gusta que el soporte tecnico esta abierto constamente a nuevas modificaciones ante nuestras sugerencias en el uso.
Cons: Encontrar correos pasados cuando tenes varias bandejas de entradas o direcciones de correos es muy complejo. Si bien estan trabajando en el beta del universal inbox seria agradable tener una sola bandeja donde lleguen los emails de todas las cuentas y luego uno poder ir moviendolos como lo desee.
Florencia A. · Administrador · Hospitality · April 29, 2022
I am very satisfied and happy with the product. I switched to it without thinking twice.
Pros: $7c
Cons: I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.
Abraham C. · Social Media Manager & Administrative Support · Mining & Metals · October 31, 2021
Wonderful to use thus far especially if you have a small business. Customers care takes care of any problem you might have. Might not be perfect, but definitely would recommend to anyone.
Pros: What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame.
Cons: Only problem I have is that notifications don’t go away immediately after clicking, other than that I have no problem.
Jason W. · Owner · Food Production · July 27, 2021
Pros: I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!
Cons: While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!
Sarah H. · Director · Entertainment · July 12, 2021
Pros: FEATURES AND CUSTOMER SERVICE, QUICK RESPONSE TIME
Cons: THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE.
Anonymous User · PRESIDENT · Accounting · July 8, 2021
Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks.
Pros: The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used.
Cons: No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours.
Walter H. · Owner · Internet · June 30, 2021
We have got the shared inbox, and that helps a lot. Since normally i am on every CC on every mail. Now we can take a discussion instead of mail so we have everything in one place. Same with mail, som just one answers the mail.
Pros: It has it all. Autoanswers, discussions, Rules, ticket and chat
Cons: I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail.
Sven H. · CEO · Education Management · June 15, 2021
HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing. Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.
Pros: I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)
Cons: Help center UI is not so modern and Needs improvement in Chat beacon.
Masuk Sarker B. · Online Instructor · Education Management · November 7, 2020
It’s fairly easy to use and I like the automations
Pros: We love the ability to see everyone’s email boxes and make internal notes on how to handle requests
Cons: The UI isn’t the best, it could also use the ability to view all inboxes in one place
Selle E. · Ceo · Marketing and Advertising · October 6, 2020
The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.
Pros: The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.
Cons: The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.
Marcelo B. · CEO · Education Management · July 20, 2020
I managed to get my team onboarded without any hassle. We have started using it for our customer support, marketing, recruitment and development teams. As a startup, we are definitely winning with Helpwise with increased productivity and efficient communication. Lastly, they have got a super-responsive customer support team.
Pros: 1. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM
Cons: Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming.
Anonymous User · Co-Founder and CTO · Computer Software · May 11, 2020
Pros: Easy to use, has streamlined my workflow
Cons: None that I can think of seems to be working fine
Devyn K. · FnB Associate · Hospitality · April 17, 2020
| 3 |
| 9 |
- |
| Email Management | 4 | 7 | - |
| Live Chat | 4 | 14 | - |
| Customer Service | 4 | 41 | - |
| Customer Engagement | 5 | 29 | - |