Rating
4.6
331 reviews
Starting price
$29
Per User
Categories
11
Founded
2013
Employees
31
IT Glue is a Document Management platform built specifically for IT professionals. IT Glue is your single source of truth for all your critical IT information including SOPs, licenses, how-to guides, assets, passwords, vendors and more. Each piece of information can be linked to the others and kept up-to-date with automations, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms.
Ad spend / mo
$7K
18 paid keywords
Paid visits / mo
999
Organic keywords
4,325
Organic visits / mo
13,308
Authority
39
2,755 ref domains
Creatives run
100
as Kaseya US Sales LLC
Active now
86
last 14 days
Advertising since
Dec 2024
1+ yr running
Last seen
today
still active
The shared messaging across Knowledge Base & Wiki Software advertisers - the validated angles to copy. See the niche →
(331 reviews)
Recommend it every MSP I know. Put in the time and effort to manage it properly and you'll reap massive rewards.
Pros: With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time. We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. They're constantly improving and taking feedback from the community - very happy with the future of the platform.
Cons: Like any platform - it's about the time and effort you put in. The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.
Sukhjit S. · System Administrator · Information Technology and Services · December 10, 2025
Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations.
Pros:
| Category | Page | Rank | Placement |
|---|---|---|---|
| IT Documentation | 1 | 7 | - |
| Vendor Management | 1 | 7 |
Domain confidence 100%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| it glue | $7.11 | 1 | 21.1% | www.itglue.com/ |
| itglue | $7.11 | 1 | 17.4% | www.itglue.com/ |
| incident response plan | $9.21 | 3 | 4.2% | www.itglue.com/resources/incident-response-checklist/ |
| itlgue | $7.11 | 1 | 0.5% | www.itglue.com/ |
| it glue pricing | $6.81 | 2 | 0.3% | www.itglue.com/pricing/ |
| incident response plan template word | $7.55 | 1 | 0.2% | www.itglue.com/resources/incident-response-checklist/ |
| it incident response plan | $13.13 | 5 | 0.2% | www.itglue.com/resources/incident-response-checklist/ |
| itglu | $5.57 | 2 | 0.1% | www.itglue.com/ |
| itglue login | $0.10 | 1 | 0.0% | www.itglue.com/features/sso/ |
| exit employee checklist sample | $0.00 | 1 | 0.0% | www.itglue.com/resources/employee-onboarding-offboarding-for-clients/ |
| cyber incident response plan sample | $13.53 | 4 | 0.0% | www.itglue.com/resources/incident-response-checklist/ |
IT Glue - Truly Powerful IT Documentation Software
IT Glue is award-winning IT documentation software designed to help you maximize the efficiency, transparency and consistency of your team. Explore IT Glue and you'll find everything you need to streamline the...
https://www.itglue.com
Download the Incident Response Checklist
Step-by-step framework — This Incident Response Checklist works as a step-by-step framework that ensures preparedness to mitigate and recover...
https://www.itglue.com
Features | IT Glue
Enjoy unmatched efficiencies, transparency and consistency throughout your organization with our award-winning, SOC 2-compliant documentation...
https://www.itglue.com
IT Glue for IT Departments
IT Glue provides IT departments with an all-in-one solution for asset, password and knowledge management. Learn about features, integrations, and more.
https://www.itglue.com
IT Glue Pricing
IT Glue helps you get all your documentation in one place and easy to find. With IT Glue, documentation is a positive ROI contributor, not overhead.
https://www.itglue.com
Cons: The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness.
Denuka R. · Operations Manager · Information Technology and Services · December 10, 2025
Overall, it's a positive, best-in-class documentation tool. Making SOP documentation is a breeze! Highly recommend.
Pros: The ability to relate items to each other has been paramount. It's easy to navigate and use. Lots of great integrations.
Cons: Wish there was interaction with the dev team on technical issues. Configuration matching can sometimes not work well with integrations.
Danny T. · VP Operations · Computer & Network Security · December 10, 2025
I enjoy IT Glue a lot and it brings lots of value to what I am using it for and keeping different things organized
Pros: I like the documentation organization and password storage for each organization. Also helps me track assets that are in place
Cons: It can be hard to navigate from organization to organization but other than that it helps keep everything that I need organized
Logan B. · IT Anaylst · Computer & Network Security · December 9, 2025
Great product, I love the analytics in the backend for metrics with the team. Its a great incentive to get them to document things. We document everything and having the ability to break things into folder etc is amazing.
Pros: ITGlue has a extensive library of templates for configurations and documentation. The integration between connectwise and other platforms is second to none.
Cons: The overall UI design leaves something to be desired. Its bulky and little things like not being able to ctrl+a to select a whole line of text is annoying.
Harrison K. · Help Desk Manager · Information Technology and Services · November 24, 2025
Pros: Super value! Easy to use snd manage! Easily able to roll out it glue and stay organized!!!! Totally worth every penny!
Cons: Nothing this software is fluid snd great and knows how to make a good product! Keep it up! Loveeee ittt
Lance L. · Project manager · Internet · November 1, 2025
Overall, the experience is smooth and slick. Engineers can easily find and update the information they are needing quickly.
Pros: Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc.
Cons: It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss.
Craig A. · National Manager, Managed Service Delivery · Information Technology and Services · September 17, 2025
IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away.
Pros: IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members.
Cons: I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists.
Anonymous User · COO · Information Technology and Services · September 16, 2025
Very happy with the product. Helps me keep track of all my clients router configurations, expirations and passwords.
Pros: I couldn't do my job without IT Glue. I am in and out of it all day long. Very organized and easy to use.
Cons: Does not automatically bring in new configurations. I have to go to integrations and match or create them.
Rodolfo T. · Network Admin · Computer & Network Security · September 16, 2025
I have used IT Glue for roughly 7 years and absolutely love it. IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support collabs with you for best practice and successful workflows.
Pros: IT Glue is a structured and organized but so interconnected. I love the tabs and configurations. this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections.
Cons: Cannot Archive Imported files like word, excel and PDFs. this would be a great feature to include. I think we could have a lot of functionality added if this gets included.
Jaycob R. · Application Project Manager · Accounting · September 16, 2025
My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation.
Pros: IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable.
Cons: Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier.
Cheri R. · Professional Services Manager · Information Technology and Services · September 16, 2025
It's the first portal I open every day and it's where I most spend my time searching for information for gaining access to other system with credentials stored.
Pros: Place to store all the information related to customer assets, operations and people in a way one can easily find anything. Integration with PSA and RMM helps in getting a unique place where to store information.
Cons: Items referral is great and let me be able to map even complex situations. OTP for password is a great feature and let me avoid set it on a device that could be lost. Edge extension is great to pass credentials with ease to any login page.
Marco C. · System Engineer · Information Technology and Services · September 16, 2025
IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data.
Pros: IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place. OTP Management for User accounts has been amazing.
Cons: Autofill from the web extension and web extension navigation is terrible and hard to navigate. browser extension could do with a rework for autofilling.
lewis h. · infrastructure Engineer · Information Technology and Services · September 16, 2025
Un must have pour un prestataire info Nous a permis de structurer l'ensemble de notre documentation clients
Pros: Structuration de la documentation technique avec des intégrations vers des outils tiers. Standardisation des documents
Cons: Interface utilisateur un peu triste. Un prix un peu élévé pour démarrer L'éditeur de texte peut montrer ces limites
Etienne B. · Consultant · Computer Software · September 16, 2025
fantastic overall product meaning its a product that is so excellent helps with process management overall
Pros: So intergarted with the kaseya suite meaning all the systems just glue togther making major automation
Cons: i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help
Jack J. · IT Director · Information Technology and Services · September 16, 2025
IT Glue is a mature and powerful documentation tool designed with MSPs and IT departments in mind. It excels at centralizing knowledge and improving operational efficiency. However, its cost, customization limits, and occasional hiccups keep it from being perfect. Still, for organizations that value structured documentation and tight integrations, it's a worthy investment.
Pros: IT helped my team and I solidify our SOPs and miscellaneous documentation. It streamlined several of our processes by allowing technicians to quickly find documentation.
Cons: The pricing was a little high considering we didn't utilize a lot of the features. We ran into some syncing issues.
Justin G. · IT Specialist · Food & Beverages · July 7, 2025
Pros: IT Glue provides a single source of truth for IT documentation, making it easy to store, access, and share critical information like passwords, configurations, and SOPs. This reduces onboarding time, minimizes errors, and boosts team collaboration.
Cons: While powerful, some users find IT Glue’s interface less intuitive, especially when managing large volumes of documentation. Customization options for templates and workflows can also be limited compared to more flexible platforms.
Simon J. · Senior System Engineer · Information Technology and Services · June 16, 2025
IT Glue has been great for our company. Allows our help desk guys to get up to speed quickly for resolving client needs and concerns.
Pros: I like how you can create relationships between items. This makes finding relevant documentation more efficient.
Cons: I hated the mobile app for the longest time. It finally got a revamp and has improved the usability tremendously. In our use case I haven't really found anything I hate about IT Glue.
Shawn S. · Senior Systems Administrator · Information Technology and Services · June 13, 2025
Dependable online resource that can be utilized for several different aspects for clients that are supported
Pros: Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients
Cons: Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client
Richard R. · Technical Support · Information Technology and Services · June 7, 2025
We don't use it like we should, mostly because of some of the intergration issues. Need to find time to iron them out soon.
Pros: I like the management of the domain names for each client. It gives a quick summary of expiry dates and emails notices.
Cons: The integration between AutiTask and Datto RMM can be a bit off. The assets don't often line up. Not sure why yet.
Dave M. · Technician · Information Technology and Services · June 5, 2025
Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well.
Pros: The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom.
Cons: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge.
Larry R. · Operations Coordinator · Non-Profit Organization Management · June 2, 2025
We've been using ITG for the past 5 years with great success! When we can't access the system for some reason, it cripples our business.
Pros: It is a core product we use at work. Business would be difficult without it. I'm really glad we have it.
Cons: Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue.
Kenneth K. · CEO · Computer & Network Security · May 29, 2025
Overall the experience is good I like the product wish there were more links to integrations of other vendors for pulling in information.
Pros: Easy to use, able to link documents and build out relationships that allow you to easily find information.
Cons: Would like better ways to view pictures and post them into configurations. More custom fields and allow for more freedom of changes.
David S. · TAM Proactive · Information Services · May 29, 2025
Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization
Pros: The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc.
Cons: Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization
Tejas P. · IT Manager · Information Technology and Services · May 29, 2025
Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had.
Pros: The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack
Cons: Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue
Francis L. · Consultant · Computer & Network Security · May 29, 2025
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| Document Control | 1 | 11 | - |
| Password Management | 1 | 15 | - |
| Managed Service Providers (MSP) | 1 | 16 | Shortlist |
| Digital Asset Management | 1 | 20 | - |
| Knowledge Management | 1 | 25 | Shortlist |
| Knowledge Base | 2 | 6 | - |
| IT Asset Management | 2 | 7 | - |
| IT Management | 2 | 12 | Shortlist |
| Document Management | 2 | 28 | - |