IT Glue

Pros: The ability to relate items to each other has been paramount. It's easy to navigate and use. Lots of great integrations.

Cons: Wish there was interaction with the dev team on technical issues. Configuration matching can sometimes not work well with integrations.

Pros: I like the documentation organization and password storage for each organization. Also helps me track assets that are in place

Cons: It can be hard to navigate from organization to organization but other than that it helps keep everything that I need organized

Pros: ITGlue has a extensive library of templates for configurations and documentation. The integration between connectwise and other platforms is second to none.

Cons: The overall UI design leaves something to be desired. Its bulky and little things like not being able to ctrl+a to select a whole line of text is annoying.

Pros: Super value! Easy to use snd manage! Easily able to roll out it glue and stay organized!!!! Totally worth every penny!

Cons: Nothing this software is fluid snd great and knows how to make a good product! Keep it up! Loveeee ittt

Pros: Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc.

Cons: It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss.

Pros: IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members.

Cons: I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists.

Pros: I couldn't do my job without IT Glue. I am in and out of it all day long. Very organized and easy to use.

Cons: Does not automatically bring in new configurations. I have to go to integrations and match or create them.

Pros: IT Glue is a structured and organized but so interconnected. I love the tabs and configurations. this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections.

Cons: Cannot Archive Imported files like word, excel and PDFs. this would be a great feature to include. I think we could have a lot of functionality added if this gets included.

Pros: IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable.

Cons: Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier.

Pros: Place to store all the information related to customer assets, operations and people in a way one can easily find anything. Integration with PSA and RMM helps in getting a unique place where to store information.

Cons: Items referral is great and let me be able to map even complex situations. OTP for password is a great feature and let me avoid set it on a device that could be lost. Edge extension is great to pass credentials with ease to any login page.

Pros: IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the information in one place. OTP Management for User accounts has been amazing.

Cons: Autofill from the web extension and web extension navigation is terrible and hard to navigate. browser extension could do with a rework for autofilling.

Pros: Structuration de la documentation technique avec des intégrations vers des outils tiers. Standardisation des documents

Cons: Interface utilisateur un peu triste. Un prix un peu élévé pour démarrer L'éditeur de texte peut montrer ces limites

Pros: So intergarted with the kaseya suite meaning all the systems just glue togther making major automation

Cons: i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help

Pros: IT helped my team and I solidify our SOPs and miscellaneous documentation. It streamlined several of our processes by allowing technicians to quickly find documentation.

Cons: The pricing was a little high considering we didn't utilize a lot of the features. We ran into some syncing issues.

Pros: IT Glue provides a single source of truth for IT documentation, making it easy to store, access, and share critical information like passwords, configurations, and SOPs. This reduces onboarding time, minimizes errors, and boosts team collaboration.

Cons: While powerful, some users find IT Glue’s interface less intuitive, especially when managing large volumes of documentation. Customization options for templates and workflows can also be limited compared to more flexible platforms.

Pros: I like how you can create relationships between items. This makes finding relevant documentation more efficient.

Cons: I hated the mobile app for the longest time. It finally got a revamp and has improved the usability tremendously. In our use case I haven't really found anything I hate about IT Glue.

Pros: Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients

Cons: Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client

Pros: I like the management of the domain names for each client. It gives a quick summary of expiry dates and emails notices.

Cons: The integration between AutiTask and Datto RMM can be a bit off. The assets don't often line up. Not sure why yet.

Pros: The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom.

Cons: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge.

Pros: It is a core product we use at work. Business would be difficult without it. I'm really glad we have it.

Cons: Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue. Nothing. I like everything about IT Glue.

Pros: Easy to use, able to link documents and build out relationships that allow you to easily find information.

Cons: Would like better ways to view pictures and post them into configurations. More custom fields and allow for more freedom of changes.

Pros: The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc.

Cons: Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization

Pros: The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack

Cons: Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue