Rating
4.7
55 reviews
Starting price
$95
Other
Categories
4
Founded
2018
Employees
28
Funding
3M
Venture (Round not Specified)
With CloudRadial's Unified Client Portal™ and CSA Platform, MSPs can provide their clients with an Amazon-like experience. From self-triage to managing IT services, CloudRadial is the only solution that connects clients directly to their stack. By leveraging the power of on-demand reporting, real-time insights, and automation, MSPs can support their clients’ business needs while proving their value as trusted advisors. Purpose-built to empower MSPs to deliver excellent customer service, CloudRadial is dedicated to helping MSPs across the globe grow and scale their business.
Ad spend / mo
$149
6 paid keywords
Paid visits / mo
17
Organic keywords
862
Organic visits / mo
1,951
Authority
26
649 ref domains
Creatives run
37
as Azurative
Active now
4
last 14 days
Advertising since
Sep 2023
2.5+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as CloudRadial - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across IT Service Management (ITSM) Platform advertisers - the validated angles to copy. See the niche →
(55 reviews)
Pros: Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured.
Cons: Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification
Lucas B. · Director · Information Technology and Services · October 6, 2023
Overall, CloudRadial offers a powerful platform for us to manage our client relationships and service delivery. Its features and capabilities help us to improve their operations, increase client satisfaction, and grow their businesses.
Pros: CloudRadial allows MSPs to provide our clients with a unified and branded interface to access our services, including support, documentation, and reporting. The portal can be customized to match the MSP's branding and workflows, which can help improve the client experience. CloudRadial offers a comprehensive platform for MSPs to manage their client relationships and service delivery, which can help us improve our operations and grow our businesses.
Cons: Its price is a little higher. It is a subscription-based service that adds to the operational costs of our MSPs. It has little difficulty setting up and configuring the platform to our specific needs, although CloudRadial offers support and resources to help us overcome any challenge.
| Category | Page | Rank | Placement |
|---|---|---|---|
| IT Service | 2 | 27 | Shortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| cloud radial | $10.80 | 2 | 36.2% | www.cloudradial.com/serviceai |
| cloudradial support | $8.21 | 1 | 27.5% | www.cloudradial.com/serviceai |
| cloudradial agent | $11.22 | 1 | 22.1% | www.cloudradial.com/serviceai |
| cisco dns umbrella | $5.33 | 1 | 14.1% | www.cloudradial.com/dns |
Self-Service DNS Management
DNS Security Without the Queue — ScoutDNS-powered threat protection, content filtering, and a client self-service portal. Let clients handle their own DNS policies and reports. No ticket needed. From $50/mo. From $1.05/Seat.
https://www.cloudradial.com
CloudRadial ServiceAI for MSPs
Refresh Your Knowledge Base — CloudRadial ServiceAI is transformative AI that works like a $100,000 Senior Tech. Service Desk Managers can finally get control of the IT Service Desk chaos. 30-day guarantee.
https://www.cloudradial.com
CloudRadial ServiceAI for MSPs | Get Consistent Tech Responses
CloudRadial ServiceAI is transformative AI that works like a $100,000 Senior Tech. Service Desk...
https://www.cloudradial.com
CloudRadial ServiceAI for MSPs
Refresh Your Knowledge Base — CloudRadial ServiceAI is transformative AI that works like a $100,000 Senior Tech. Service Desk...
https://www.cloudradial.com
CloudRadial ServiceAI for MSPs
Cloudradial Ai — CloudRadial ServiceAI is transformative AI that works like a $100,000 Senior Tech.
https://www.cloudradial.com
Mizanur Rahman M. · CEO · Marketing and Advertising · April 5, 2023
I really like the software. It fills a gap for us and its here to stay. We have invested hundreds of hours in getting to know it and fine-tuning it for our clients.
Pros: We use Cloudradial as an account management tool for our clients to show their assets and compliance stats. Our account managers use the planner and meeting features in sales meetings with existing clients. In a few cases, Cloudradial was the app that got us over the line in pitches for new clients. I used the knowledge base a lot and we provide a ton of content for our clients, including their own policies (infosec, QA, HR etc). I like how granular you can be about who sees the published articles. We are increasingly using the policies section to report on compliance for our clients
Cons: $7c
Kevin H. · Head of Projects · Information Technology and Services · September 8, 2022
Pros: Reporting and layout of Office 365 Subscriptions under Licenses
Cons: Some things seem kind of burried, like finding the URL for a Report Folder so our summary reports from BrightGuage get sent regulary to a certain folder. A little hard to find.
Anonymous User · Strategic Advisor · Information Technology and Services · September 1, 2022
our current psa is very useful but kinda ugly, especially client facing, cloud radial makes a it a much nicer interface
Pros: integrates fully with our current psa/rmm
Cons: quite a lot of time goes into initial setup
Halion A. · Data Center Operations Technician · Information Technology and Services · September 1, 2022
Pros: You can provide intranet, customer management and training
Cons: Menu Items can be hard to find. It might be better to allow favorites, pinning for menu items.
Rizwan M. · president · Information Technology and Services · August 31, 2022
I have only used it a few months and have been customizing it but so far it is very user friendly and seems to have a lot of potential.
Pros: I love the ticket management and integration with PSAs. I also like how customizable the forms are to assist users with submitting tickets.
Cons: I wish there were more options to create companies and sub companies. This would allow for greater customization that could work better for different fields.
Joshua D. · Tier 1 Helpdesk Technician · Information Technology and Services · August 31, 2022
The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very satisfied with the portions which do work, and have no intention of shopping around for another vendor at this time. [SENSITIVE CONTENT] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. The introduction and expansion of other CloudRadial modules (like Assessments) have continued to reinforce the value of the product for us, and we're optimistic about the growth and future development of the platform.
Pros: The customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy.
Cons: $7d
James G. · Operations Manager · Information Technology and Services · August 31, 2022
We were searching for a customer portal to ease the communication with our clients and users. From this point of view we reached our goal. We need to work a bit more to be able to master the report and QBR.
Pros: The first step of the integration was quite easy and straightforward. After a bit of customization, the tool was ours. The first time our clients saw their tickets appearing on the screen of their computer, with all these information reachable in one place, I could saw the stars in their eyes.
Cons: The lack of customization on numbers of forms or data list is quite annoying. As for example, it's not possible yet to change the column displayed on the "workstations" category. It's not possible to customize the reports content. My clients doesn't need all these information about their computer on every report, yet I cannot change that, and I have to send this unoptimized report.
Alexandre A. · vDSI · Information Technology and Services · August 31, 2022
Pros: Super helpful tool (crucial) to someone like myself as an account manager. Single pane of glass. Customers very happy with it as well.
Cons: I don't have any cons really to suggest
Dan S. · Technical Account Manager · Information Technology and Services · August 30, 2022
Making our work for our clients more visible and bringing all aspects of the MSP backend tools into the client portal.
Pros: Beautiful client portal tool that integrates with industry leading MSP tools and replaces multiple tools in our stack.
Cons: We are still waiting for them to ship integration with ConnectWise Project Boards (but it is coming soon).
Dan B. · Principal Analyst · Information Technology and Services · August 30, 2022
Great product that helped us while bringing on a very large client (for us). This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool.
Pros: The team is very responsive. You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting.
Cons: There is a lot to getting this implemented. I would recommend the white glove support if they still have that as an option for installation.
Sean H. · CEO · Computer & Network Security · August 30, 2022
Pros: How easy it is to get this valuable data in front of our clients with minimal data maintenance.
Cons: I wish the API was available to pull data out and input in to further automate our workflows.
Brandon M. · Owner · Information Technology and Services · August 30, 2022
Cloud Radial has been great to allow our customers to gain access to their service tickets via ConenectWise. The portal is far superior to the ConnectWise portal.
Pros: For us and our customers Cloud Radial has been a great tool. It allows our customers to log, review and close their service tickets from a simple dashboard. We have also started exploring using assessments and the planner to help with customer meetings between our sales team and site contacts. I highly recommend Cloud Radial if you are looking for a customer portal. The support is great and the online documentation is some of the best I have seen. Highly recommended.
Cons: I think the reporting and dashboard side of the product and improve slightly however these are low priority use cases for us.
Kevin C. · Product Manager · Information Technology and Services · August 29, 2022
CloudRadial has been great for getting clients the ability to see and interact with their service tickets, cleaning up their company directory, showing high risk users, MFA, license counts etc. CloudRadial's Customer service is excellent, however, notifications about potential outages due to changes could use some work. At one point no one was able to login to CR due to changes made during the day. this appears to be improving slightly, but being notified of upcoming maintenance, changes, updates, etc ahead of time seems like a no brainer and an easy win.
Pros: The end user experience in CloudRadial is amazing, it has a lot of robust data and features at your fingertips.
Cons: As an administrator and implementer, the setup is very confusing, takes a long time to adjust to the learning curve, and the lack of Project features to show clients is very disappointing.
Drea K. · Senior Operations Specialist · Information Technology and Services · August 29, 2022
Overall, our experience with CloudRadial has been excellent. They are responsive to questions and issues, and listen to our feedback and recommendations. It delivers a lot of value to our clients.
Pros: I like the ability to create custom audits/assessments, and deliver those through a quarterly planning view. I also like the way it presents ticket data to the client. The ticket view is a drastic improvement over Manage.
Cons: It requires a significant investment of time in order to get it going, as it is very customizable to your specific processes.
Jason G. · Chief Solutions Officer · Information Technology and Services · August 29, 2022
Pros: Giving our clients a easy way to not only create a ticket, but check on it's status and scheduling onsite visits has helped us across the board. Faster ticket processing, less bogged down with phone calls, and happier clients, what's not to love?
Cons: That we didn't use it sooner! We used a competing product for a few months. While it was cheaper, it wasn't worth the hassle and didn't have nearly as much integrations and easy of use as CloudRadial.
Louis H. · Automation Engineer · Internet · August 29, 2022
Great experience with CloudRadial! I have had to reach out to tech support a few times and they were prompt!
Pros: I like how easy it is for your end user to navigate and enter their tickets. They can also view knowledge base articles provided for their company so that they can take care of issues themselves.
Cons: It can be a bit tedious to set up and move things around.
Clara M. · Systems Analyst II · Information Technology and Services · August 29, 2022
Excellent product and support staff.
Pros: This makes planning for my clients future so much easier.
Cons: Permissions for user access isn't as granular as needed.
Brian R. · IT · Information Technology and Services · August 29, 2022
Pros: easy to deploy, decent customization of some things, good data collection.
Cons: processes don't feel user-friendly, takes a lot of searching for answers outside of the platform to perform some tasks. Also, it doesn't feel "polished".
Adam T. · Technician · Information Technology and Services · August 29, 2022
We love the transparency that Cloudradial brings to our customers. They can see exactly what they have, what they need, what we are doing and how well we are doing it. It gives them control of their IT in a way that they've never had before and it lets us add structure to ticketing, on and offboarding requests and QBR's.
Pros: Very simple to setup and it's easy to get customers into it since they don't need any separate login credentials
Cons: Much of the deeper information is hidden away in non-intuitive places to find like graphs etc in the right hand pull outs. There are also regular bugs that crop up and can't be replicated.
Alastair S. · Customer Service Specialist · Information Technology and Services · August 29, 2022
Excellent. Great support and a comprehensive product
Pros: Great for Customer feedback and transparency
Cons: alerting is immature - better to interface to an RMM than do it all over again
Ken B. · Managing Director · Information Technology and Services · August 29, 2022
Pros: Our primary focus initially was on the account management features for Assessments, Policies, Dashboards, Reports, and Planner. There is plenty of "meat" in there to help shape your vCIO discussions.
Cons: It requires a TREMENDOUS investment of time to really unlock the potential of the system. You may have to re-envision how you engage with your clients. For us it took 3-4 weeks of really solid work to get the system ready for a client beta. It was well worth the investment, but without that effort, I'm not sure how much value we would derive from the system.
Don V. · Mr · Information Technology and Services · August 26, 2022
Great company to work with and their support team is A+
Pros: Easy to use for us as well as clients. Very customizable. Features are unsurpassed.
Cons: Have not found any "Cons" yet to the program at this time. Fits all our needs.
William P. · President · Computer & Network Security · August 26, 2022
We are working to drive all our main lines of customer engagement through the portal to help create a common experience from sales to support. Our use of CR is really helping transform our good process into something that is visible at all times to our customers.
Pros: The Cloudradial solution helps drive a lot of interactions we have with our customer into a common location from support to reporting to sales. Helping customers not go 10 different spots helps improve our engagement in many ways.
Cons: Nothing at the moment. We see continuous product enhancements and very happy with the solution.
Brandon M. · CEO · Information Technology and Services · August 26, 2022
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| Help Desk | 3 | 21 | - |
| Reporting | 3 | 44 | - |