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Contact Center Quality Assurance
https://www.capterra.com/contact-center-quality-assurance-software/Niches in this category - the functional product types blended into "Contact Center Quality Assurance" (15)
Contact Center & Helpdesk Software26Contact Center Quality Management & Workforce Optimization23Conversation Intelligence & Speech Analytics13Customer Service AI Agent & Automation Platform3Employee Monitoring & Productivity Tracking Software2Unified Communications (UCaaS) Platform2Marketing & Communications Compliance Software2AI Chatbot & Conversational AI Platform2AI Voice Agent & Voicebot Platform2Contact Center Testing & Assurance Platform1Business Intelligence & Augmented Analytics Platform1Sales Training & Readiness Platform1Voice of Customer & Experience Management Platform1Agent Scripting & Guided Interaction Software1Sales Performance & Incentive Compensation Software1
78 products3 pages scraped of 378 in category3 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 26 | 3.9 | 19 | - | 4.1 / 3.7 / 4.3 / 4.1 | Connect and centralize all your CX channels Learn more about inconnect | |
| 27 | 3.7 | 19 | - | 3.5 / 3.6 / 3.7 / 3.0 | Gives visibility to operations to improve contact center and back-office quality, performance, and compliance. Learn more about Verint Automated Quality Management | |
| 28 | 4.9 | 18 | - | 4.9 / 4.9 / 4.9 / 4.5 | Medallia Agent Connect brings customer feedback, QA & coaching together to drive agent engagement, performance & customer satisfaction. Learn more about Medallia Agent Connect | |
| 29 | 4.7 | 18 | - | 4.6 / 4.6 / 4.3 / 4.4 | An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective. Learn more about VQ Online | |
| 30 | 4.2 | 13 | - | 4.2 / 4.7 / 4.2 / 4.2 | Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. Learn more about Cention | |
| 31 | 4.1 | 13 | - | 4.5 / 4.0 / 4.4 / 4.3 | Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities. Learn more about Intalk.io | |
| 32 | 4.8 | 12 | - | 4.8 / 4.9 / 4.3 / 4.8 | AI-powered QA built inside Salesforce that automates call center agent evaluations, boosting productivity and engagement. Learn more about Leaptree Optimize | |
| 33 | 4.9 | 11 | - | 5.0 / 4.8 / 4.8 / 4.7 | Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Learn more about Cisco Finesse | |
| 34 | 4.8 | 11 | - | 4.6 / 5.0 / 4.5 / 4.8 | Enhance Contact Center Quality Assurance with Klearcom’s automated, single-test SaaS IVR testing. Learn more about Klearcom | |
| 35 | 4.8 | 11 | - | 4.4 / 5.0 / 4.8 / 4.9 | Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights. Learn more about Capturi | |
| 36 | 4.3 | 11 | - | 4.3 / 4.3 / 4.3 / 4.3 | Balto unites agents with AI to enable better conversations that deliver results. An AI-Powered Contact Center at Your Fingertips. Learn more about Balto | |
| 37 | 4.8 | 10 | - | 4.7 / 4.8 / 4.8 / 4.7 | Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place. Learn more about HiperMe! | |
| 38 | 4.8 | 10 | - | 4.8 / 5.0 / 4.8 / 5.0 | LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller | |
| 39 | 4.6 | 10 | - | 4.3 / 4.6 / 4.3 / 4.4 | Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way Learn more about Inxide | |
| 40 | 4.7 | 9 | - | 4.7 / 4.8 / 4.4 / 4.5 | Gryphon ONE helps marketing, customer service, & sales grow revenue, improve CX, & reduce risk by balancing compliance & business goals Learn more about Gryphon ONE | |
| 41 | 4.9 | 8 | - | 4.9 / 5.0 / 4.8 / 4.6 | ipSCAPE Contact Centre Technology includes Quality Assurance functionality for compliance and performance Learn more about IPscape | |
| 42 | 4.4 | 8 | - | 4.6 / 5.0 / 4.6 / 5.0 | Real-time performance management, microlearning, gamification, coaching & voice of the employee platform for enterprise frontline teams Learn more about Centrical | |
| 43 | 4.7 | 7 | - | 5.0 / 5.0 / 5.0 / 5.0 | Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features. Learn more about CallAI | |
| 44 | 4.7 | 7 | - | 4.4 / 5.0 / 4.4 / 4.3 | Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations. Learn more about Ressolve | |
| 45 | 5 | 6 | - | 5.0 / 5.0 / 5.0 / 4.8 | Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center. Learn more about Twilio Flex | |
| 46 | 4.6 | 5 | - | 4.4 / 4.3 / 4.2 / 4.0 | CallMiner’s QA capabilities, supporting manual, hybrid and fully automated, help organizations gain insights into every conversation. Learn more about CallMiner Eureka | |
| 47 | 4.6 | 5 | - | 4.6 / 5.0 / 4.6 / 5.0 | OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. Learn more about OnviSource OmVista | |
| 48 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | MaestroQA automates call center QA metrics, reporting, coaching workflows, and CRM integrations. Learn more about MaestroQA | |
| 49 | 4.3 | 3 | - | 4.0 / 4.0 / 3.7 / 4.5 | Auto QA objectively evaluates 100% of interactions so you can take actions to increase revenue, improve CX, & remove compliance risk. Learn more about Observe.AI | |
| 50 | 3 | 3 | - | 3.3 / 2.7 / 3.0 / 3.0 | Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers Learn more about Connex One |